How to Get a NICOLES TLC CLEANING Refund

• Service Appointment Confirmation: Have your email confirmation or text message from NICOLES TLC CLEANING that details the date and time of the cleaning service.
• Transaction ID: Locate your transaction ID from your receipt or payment confirmation which is essential for processing the refund.
• Proof of Payment: Prepare a copy of the payment confirmation email or screenshot showing the transaction with NICOLES TLC CLEANING.
• Service Details: Note the specific services provided, such as deep cleaning, regular weekly service, or special requests, as this information will assist in determining refund eligibility.
• Client Account Information: Have your client account number on hand, as this will help verify your identity and service history with NICOLES TLC CLEANING.
• Photos of Service (if applicable): If the service was unsatisfactory, gather photos to illustrate the condition of your space post-cleaning as evidence.
• Communication Records: Retain any emails, messages, or calls exchanged with NICOLES TLC CLEANING regarding your service to provide context for your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At NICOLES TLC CLEANING, we strive to provide high-quality cleaning services tailored to meet our clients' needs. While we hope you are completely satisfied with our services, there are certain circumstances under which you may be eligible for a refund. Understanding your rights in these situations is important for managing your account effectively.

Refund eligibility at NICOLES TLC CLEANING may apply in the following instances:

• Service Dissatisfaction: If you are not satisfied with the quality of the cleaning service provided, you may be eligible for a partial refund. This applies particularly if the issue is brought to our attention within 24 hours of service completion.
• Service Rescheduling: Should you need to reschedule a cleaning appointment and notify us in compliance with our notice period, adjustments may be made to your billing, and any overcharges could lead to a refund.
• Billing Errors: In the rare case of a billing discrepancy related to the schedule or services rendered, you might be eligible for a refund upon verifying the details through our customer service.
• Cancellation Policy: If you have pre-paid for a service and you formally cancel within the specified time frame outlined in our cancellation policy, you may qualify for a refund for the unused service.

For specific inquiries regarding your eligibility for a refund, we encourage you to reach out to our customer service team, who can provide tailored assistance based on your unique circumstances.

At NICOLES TLC CLEANING, customer satisfaction is a priority, and we understand that sometimes, circumstances change. Here are a few real user scenarios where customers successfully claimed refunds while navigating their services.

• Change in Cleaning Schedule: A client needed to adjust their weekly cleaning schedule due to unexpected work commitments. After contacting customer service, they learned about the option to pause their subscription. The representative assisted in placing their account on hold for two months, and the client received a prorated refund for the unused services.
• Cancellation of a One-Time Service: A first-time customer had scheduled a deep cleaning service but needed to cancel due to unforeseen circumstances. After reaching out to NICOLES TLC CLEANING, they were guided through the cancellation process and received a full refund as per the company's policy.
• Incorrect Billing Inquiry: A long-term customer noticed an unexpected charge for an additional cleaning session that they hadn’t requested. They contacted support to verify the charge and learned it was a processing error. The team promptly issued a refund for the extra amount, ensuring the customer was satisfied with the resolution.
• Service Reliability Concerns: A regular client experienced an issue with a scheduled cleaning not meeting their expectations of timeliness and thoroughness. They reached out to customer service to express their concerns, and after a review, the team offered a gesture of goodwill in the form of a partial refund for that cleaning session, which the client appreciated.

At NICOLES TLC CLEANING, we aim to make tracking your refund status as seamless as possible. Follow these steps to ensure you're always updated on the progress of your refund:

• Check Your Email: After initiating a refund, look for an email confirmation from us. This email will contain details about your refund request and updates during the process.
• Use Your Account Dashboard: Log into your account on nicolestlccleaning.com and navigate to the Order History section. Here, you can view the status of your refund, including whether it’s pending, processed, or completed.
• Billing Section Updates: In the Billing section of your account settings, you will find detailed information about any refunds processed, including transaction IDs and amounts refunded.
• Mobile App Notifications: If you use our mobile app, enable notifications. We send real-time updates regarding your refund status straight to your device.
• Contact Customer Support: If you need more information or if your refund seems delayed, don’t hesitate to reach out to our customer support team through the app or website. They can provide specific details on your refund status.