How to Get a Nomad Refund

• Order Number: Locate the order number from your purchase confirmation email or your account order history.
• Proof of Purchase: Ensure you have your original receipt or invoice handy to verify your transaction.
• Product Condition: Assess the condition of the product. Note if it’s unused or if there are any defects that prompted the refund request.
• Photos of the Product: Take clear photos of the product, especially any defects or issues, to support your claim.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, including specific details about what went wrong.
• Shipping Information: Keep the shipping details accessible, including tracking numbers if you are returning the item.
• Nomad Account Details: Log in to your Nomad account and have your account information ready, including any saved addresses or payment methods linked to the order.
• Contact Information: Make sure your current email and phone number are updated in your Nomad account for any follow-up communication.

At Nomad, we strive to provide a positive experience for our customers. Understanding your rights and eligibility for refunds can help you manage your purchases effectively. Below are some circumstances in which users may qualify for a refund depending on their specific situations with Nomad products.

• Defective or Damaged Products: If a product arrives with defects or damage due to manufacturing or shipping, you may be eligible for a refund. Customers are encouraged to reach out within a specific time frame to report these issues.
• Incorrect Items Received: If the product received does not match your order, it may qualify for a refund. In such cases, contacting customer service promptly can assist in resolving the matter.
• Return Policy Compliance: Products returned in accordance with Nomad's stated return policy may be eligible for a refund. Ensure items are returned within the designated period and in original packaging.
• Subscription Services: If you're using a subscription service, make sure to review the terms regarding cancellations or modifications, as certain conditions may affect refund eligibility for unused subscription periods.
• Promotional Purchases: Items purchased during a promotional event may have specific refund expectations outlined in the promotion's terms, which could impact eligibility.
• Shipping Issues: If there are complications with shipping that result in non-delivery or late delivery, it's advisable to discuss your options with customer service, as these situations may warrant a review for potential refunds.

For any of these situations, reaching out to Nomad's customer support will provide you with the necessary information regarding your specific case and guide you through the refund process if applicable.

At Nomad, customers often seek refunds for a variety of reasons related to their unique products and services. Here are some real user scenarios where refunds were successfully claimed:

• Product Compatibility Issues: A user purchased a Nomad case for their phone, only to find out it was incompatible with their device model after delivery. After contacting customer service with their proof of purchase, they received a full refund, allowing them to choose a compatible product.
• Delayed Product Shipments: A customer ordered a Nomad charging cable that was unfortunately delayed due to shipping issues. Upon reaching out to customer support and expressing their concern about the delay, they were offered a refund for the purchase, which they appreciated while they awaited their order.
• Order Cancellation Requests: After ordering a Nomad travel wallet, a customer realized they no longer needed it and contacted Nomad to cancel the order shortly after placing it. The customer service team confirmed the cancellation and processed a full refund, ensuring a smooth experience for the customer.
• Product Defects: A user discovered a minor defect in the leather of their Nomad case shortly after purchase. They reached out to customer support with images of the defect, and Nomad promptly initiated a refund, making the customer satisfied with their service and support.

Tracking your refund status with Nomad is straightforward and efficient, thanks to their user-friendly communication channels and account features. Follow these specific tips to keep tabs on your refund process.

• Check Your Email: Nomad sends refund updates directly to the email address associated with your account. Look for emails titled 'Your Refund Update' which provide details on your refund status and expected timelines.
• Use the Nomad App: For immediate updates, open the Nomad app and navigate to the 'Notifications' section. Here you'll find real-time alerts related to your refunds, including when your request is processed.
• Visit Your Account Dashboard: Log into your account on Nomad's website and go to the 'Order History' section. This part of your dashboard offers insights into the current status of your refund, including any processing stages.
• Billing Section Insights: Within your account, check the 'Billing' section to see detailed transaction records, including any refunds issued. This area provides information on the refund amount and the date it was processed.
• Look for Status Updates: When checking your refund status, keep an eye on notifications both via email and within the app, as they outline key milestones in the refund process, such as 'Refund Approved' and 'Refund Issued.'