How to Request A Nonna Refund

• Order Confirmation Email: Have the original order confirmation email from Nonna available, as it contains your order number and details.
• Transaction ID: Locate the transaction ID from your payment receipt, which is essential for processing your refund.
• Account Details: Ensure you have your Nonna account login information ready to verify your identity.
• Proof of Purchase: Gather any receipts or invoices that were provided upon purchase, which serve as proof of the transaction.
• Details of the Issue: Prepare a concise explanation of the reason for your refund request, including any specific problems with the food or service received.
• Photos: If applicable, take photos of the food or service issue to support your claim.
• Refund Policy Reference: Familiarize yourself with Nonna's specific refund policy to ensure your request aligns with their terms.
• Contact Information: Keep a record of Nonna's customer support contact details handy in case further clarification is needed.
• Preferred Refund Method: Decide on your preferred method for receiving the refund (e.g., credit to your account, original payment method).

At Nonna, we strive to provide our users with a seamless dining experience. Understanding your rights regarding refunds is essential, especially in situations that may impact your satisfaction with our service. Users may qualify for refunds under specific circumstances associated with their orders or experiences at Nonna. Below are some scenarios where eligibility for a refund might apply:

• Order Cancellations: If you have placed an order but need to cancel before the preparation begins, you may be eligible for a full refund.
• Incorrect Orders: In the event that an order is received with incorrect items or missing components, a refund or credit might be provided based on the specifics of the order.
• Food Quality Concerns: If an order does not meet the expected quality standards, users are encouraged to report this and may be eligible for a refund depending on the circumstances.
• Delivery Issues: If your order was significantly delayed beyond the communicated time without an update, you might qualify for a refund or credit as a courtesy for the inconvenience.
• Subscription Service Changes: In the case of subscription models, users who make adjustments to their subscription plan before the billing cycle may receive a refund or credit for the unused portion of their plan.

We recommend reaching out to Nonna’s customer service for assistance with any specific concerns or inquiries related to refunds. Each situation is assessed based on its individual merit, with a focus on ensuring a positive experience for our users.

At Nonna, we understand that occasionally life can lead to unexpected changes, and our customers may need to navigate through refund requests. Here are some specific scenarios where users successfully claimed refunds:

• After celebrating her grandmother's birthday, Clara realized she had booked the same meal twice by mistake. Upon contacting Nonna’s customer service, she provided her order details and was promptly issued a refund for one of the duplicate charges without any issues.
• Mark experienced a delay in delivery due to an unforeseen circumstance. After inquiring about the delivery timeline, he discovered that an order modification led to the delay. Nonna's support team quickly processed a full refund as a gesture of goodwill for the inconvenience caused.
• When Jessica moved out of state, she needed to cancel her subscription to Nonna’s meal plan offerings. After informing customer service of her change in residence, her request was handled efficiently, and she received a refund for the remaining balance in her account.
• During a family gathering, Alex ordered a large meal but it wasn't delivered on the scheduled date. He reached out to Nonna’s support team with a request for clarification and was pleased to find that they were able to offer a refund for the missed delivery, ensuring his next order would be seamless.

Tracking your refund status with Nonna is designed to be straightforward and user-friendly. Here's how you can efficiently stay updated on your refund progress:

• Email Notifications: Nonna sends direct email updates regarding your refund status. Be sure to check your inbox for messages from support@nonna.restaurant that provide details about your refund request and its progression.
• In-App Notifications: If you’re using the Nonna mobile app, look for notifications that will alert you to any changes in your refund status. Make sure notifications are enabled for real-time updates.
• Account Dashboard: Log in to your Nonna account and navigate to the Order History section. Here, you can view the status of all your past orders, including any ongoing refunds. Click on the specific order to see detailed refund information.
• Billing Section: You can also check your refund status under the Billing section of your account settings. This area will provide insight into your payment details, including whether your refund has been processed.
• Refund Progress Details: Nonna provides updates on the expected timeline for your refund processing. Each email or notification sent will include relevant timeframes, so you know when to expect your funds back.
• Customer Support: If you have any questions or concerns about your refund status, reaching out to Nonna’s customer support through the app or website will help you get the answers you need. They can provide additional details or expedite your refund if necessary.