Overview
Nordastro offers a personalized astrology experience where you get your unique birth chart read and presented in a specially made astrology book just for you. This book helps you understand yourself better, improve your relationships, find clearer direction in your life path, and set goals for your career. The process is simple and starts with a quick 1-minute quiz to create your custom astrology book.
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The Nordastro website clearly states they provide a fully personalized astrology book based on your birth chart. The services focus on practical self-growth, relationships, life path, and career goals, presented in a user-friendly way for consumers.
How to Get a Nordastro Refund: Step by Step
If you purchased through Credit Card or PayPal directly on nordastro.com:
- Gather proof of your payment and membership subscription details.
- Contact Nordastro customer support via email at help@nordastro.com.
- Explain that you believe the product is faulty and include detailed information and visual proof of the fault.
- Send your refund request within 14 days of purchase.
- If Nordastro does not grant a refund or does not respond, use your credit card or PayPal dispute process:
- For PayPal: Login to your PayPal account, go to the Resolution Center, Report a Problem for the Nordastro payment, select your issue, and submit a dispute.
- For credit cards: Contact your credit card issuer promptly, explain you want to dispute the charge from Nordastro, emphasize the product was faulty and the company refused refund.
If you purchased through Apple:
- Open a browser and go to reportaproblem.apple.com, then sign in with your Apple ID.
- Click "I'd like to," then choose "Request a refund."
- Select the reason for the refund, such as the subscription renewed without notice or the product was faulty, then click Next.
- Choose the Nordastro subscription or purchase from the list and submit your request.
- Wait 24 to 48 hours for an update on your refund request.
- You can check the status on the same site after submitting your request.
- If the refund is approved, the money will be returned to your payment method after processing.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap your profile icon at the top right and select Payments & Subscriptions.
- Tap Subscriptions and find your Nordastro subscription.
- Tap Refund or Report a Problem if the refund option is available.
- Explain that the subscription renewed without your consent or the product was faulty.
- If a refund option is not present, visit the Google Play refund request page via browser at Google Play Refund Request and submit a refund request following their instructions.
How to Contact Nordastro
If you need assistance, here’s how you can get in touch with Nordastro support team:
Tips and Tricks for Getting a Nordastro Refund
- Be persistent and patient: Multiple follow-ups over weeks often increase chances of success.
- Contact customer support via email: Use the official help email with detailed order information (order number, email used) and request a refund clearly.
- Document all communication: Keep records of chats, emails, and responses as evidence for escalation.
- Use strong, polite language: Clearly state your issue and refund request, mention dissatisfaction and your intention to escalate if unresolved.
- Escalate formally: If initial support is unhelpful, escalate by filing complaints with consumer protection agencies or dispute charges through your bank or credit card issuer.
- Time your requests strategically: Request refunds after their stated processing period (usually wait at least 10-14 business days) to avoid premature denial.
- Leverage payment disputes: If refund is denied, open a dispute or chargeback with your bank citing unauthorized charges or service non-delivery.
- Warn about fraud and unauthorized charges: Mention any suspicious charges or unauthorized subscription attempts to increase urgency.
- Use community pressure: Share your experience on forums and social media to prompt faster company response.
- Consider canceling payment cards: If unauthorized charges persist, coordinate with your bank to block further charges and get a new card.
Why Do People Request Refunds from Nordastro
- Unexpected subscription charges: Customers were charged for app subscriptions that were not clearly disclosed, with unexpected monthly fees of $25, $30, or $80.
- Deceptive subscription enrollment: Subscriptions were often added without explicit consent, including when the app was included "as a gift" with book purchases.
- Difficulty canceling subscriptions: Customers reported that cancellations were not possible through the website or app, and customer service did not assist with cancellation requests.
- Refund denials: Refund requests were generally refused, citing a strict no-refund policy unless the product was proven to be faulty.
- Fraudulent charges: Customers reported unauthorized charges despite not completing purchase orders or authorizing payments.
- Poor customer support: Lack of phone support, only email contact, and no resolution or response to complaints were common issues.
- Misleading advertising: Claims that the app was free were contradicted by hidden paid subscriptions and deceptive marketing practices.
Nordastro Refund Script
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Dear Nordastro Support,
I am writing to request a refund for a recent billing issue. Unfortunately, I have been charged incorrectly for a subscription I did not intend to renew. I believe this was an accidental charge, and I am dissatisfied with this experience. Please let me know the steps I need to take to process this refund. I appreciate your assistance in resolving this matter quickly.
Thank you for your attention to this issue.
Nordastro Refund Policy
Nordastro has a no-return policy for books as they are custom-made for individual preferences. If a product is faulty, customers must contact support within 14 days of purchase, providing proof of the fault to qualify for a refund.
The Easiest Way to Get a Nordastro Refund
If you’re frustrated trying to get a refund from Nordastro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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