Many users often overlook billing details until an unexpected charge catches them off guard, perhaps due to an automatic subscription renewal. This guide is designed to clarify how refunds work at Nori, who is eligible for them, and the steps to quickly request your money back. We aim to provide you with the information and support you need to navigate the refund process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Retrieve the order confirmation email that contains your transaction details.
Transaction ID: Locate your unique transaction ID for the purchase you are requesting a refund for.
Nori Account Information: Ensure you have your Nori account login credentials and relevant account details ready.
Proof of Purchase: Have any receipts or proof of purchase accessible for easy reference.
Refund Reason: Be prepared to clearly state your reason for requesting the refund, based on Nori’s refund policy.
Eligibility Check: Review Nori’s refund eligibility criteria to confirm that your request complies with their guidelines.
Contact Records: Gather any previous correspondence with Nori’s support team regarding the issue, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Nori
Nori provides users with a unique platform for carbon removal services, enabling individuals and businesses to invest in and support environmental initiatives. When it comes to refunds, the eligibility criteria are specifically tailored to the nature of subscriptions and carbon credits purchased through Nori's service.
Users may qualify for a refund under certain circumstances related to their account management and subscription status. Below are situations that might warrant a review for refund eligibility:
Subscription Changes: If a user decides to modify their subscription tier, they may be eligible for a prorated refund for the unused portion of their previous subscription.
Service Or Program Disruption: In cases where Nori's services experience major disruptions that impact the delivery of carbon removal credits, users could explore refund possibilities for the time affected.
Billing Errors: If a user notices discrepancies related to their billing cycle or credit allocation, this situation may be assessed for eligibility regarding refunds based on specific account circumstances.
Account Closure: When a user voluntarily closes their account, they may be eligible for a refund for any unused credits or subscription fees, depending on the timing and specific terms associated with their account.
It is important for users to review Nori's service terms and subscription details to understand potential refund eligibility fully. For personalized inquiries, users are encouraged to reach out to Nori's customer support for assistance regarding their specific situations.
Step-by-Step Process to Request Your Nori Refund Like a Pro
Navigate to your profile by clicking on your username in the top right corner.
Select the Billing option from the dropdown menu.
Find the Order History or Subscriptions section.
Identify the specific purchase or renewal you wish to refund.
Click on Request Refund next to the relevant transaction.
In the message box, mention that the subscription renewed without notice and specify your reason for requesting a refund.
Submit your request and check your email for any confirmation or follow-up.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Nori subscription and tap on it.
Tap Report a Problem or Cancel Subscription (if this option is visible).
Choose the Request Refund option.
In the notes section, emphasize that you did not intend to renew and highlight that the app has been unused.
Complete the request form and submit it.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find and tap on the Nori subscription.
Look for the Report a Problem option.
Choose Request Refund.
In the explanation field, mention that the subscription renewed without prior notice and was not used.
Submit your request and watch for a confirmation email.
If you purchased through Roku:
Go to the Roku website and log into your account.
Click on My Account from the sidebar.
Scroll down to Manage your subscriptions.
Locate the Nori subscription in the list.
Click on Cancel Subscription.
Once cancelled, navigate to the Help section of the Roku website.
Click on Contact Us and choose Email Support.
In your email, mention that you encountered an unexpected renewal charge and state that you would like a refund.
Submit your email and await a response from support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Nori for Refund
Script
Copy
Subject: Refund Request – Nori Account [Your Email]
Dear Nori Team,
I am writing to formally request a refund for my account. The details of the billing situation are as follows: [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached the relevant documentation for your review.
Please confirm the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but is awaiting approval.
You will receive an update once your request is processed. Please allow up to 7 days.
Processing
Your refund is currently being processed by our team.
This stage may take up to 14 days. We appreciate your patience.
Refunded
Your refund has been successfully processed and funds have been returned.
You will see the amount credited back to your account within 5 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive the balance in your account shortly, or through our support.
Completed
The refund process has been completed successfully.
Your refund is finalized and no further action is required from you.
Canceled
Your refund request has been canceled.
Please contact support if you believe this to be an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Nori, users often find themselves navigating various account management scenarios. Here are a few instances where customers successfully claimed refunds:
Subscription Overlap: A user realized that they had mistakenly activated a new subscription while still having an active plan. After reviewing their account, they reached out to Nori's support team, clarified their subscription status, and were refunded the amount for the newly activated plan.
Plan Downgrade Adjustment: A customer decided to downgrade their subscription plan after analyzing their usage but mistakenly continued to receive charges for the higher-tier service. Upon contacting Nori, they provided details of the change and successfully received a refund for the difference between the two plans for the billing period.
Billing Cycle Clarification: A user contacted support due to confusion about when their next billing cycle started, hoping to synchronize it with other subscriptions. After explaining their situation, Nori provided the necessary insights and issued a refund for an extra charge incurred during that confusing cycle.
Accidental Renewal: A subscriber forgot to adjust their settings before the automatic renewal date of their yearly subscription. They quickly reached out to Nori after noticing the charge and explained their circumstances, resulting in a prompt refund for the recent charge after verifying their account status.
The Easiest Way to Get a Nori Refund
If you're frustrated trying to get a refund from Nori—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Nori is designed to be straightforward and efficient. Here are specific tips to help you stay updated on your refund process:
Email Notifications: Keep an eye on your email inbox for updates from Nori regarding your refund. You will receive a confirmation email when your refund is initiated, along with any subsequent updates.
Nori Mobile App: If you prefer using your mobile device, download the Nori app. You can conveniently check your refund status in the app's notifications section, where timely updates are provided.
Account Dashboard: Log into your Nori account and navigate to the Order History section. Here, you can find detailed information about each transaction, including the current status of your refund.
Billing Section: In the billing section of your account, you can view any initiated refunds. This section provides a summary of transactions and the expected timeline for processing.
Refund Progress Information: Nori provides updates on your refund status, including confirmation of processing and estimated completion dates. This can be tracked through both the email notifications and your account dashboard.
Customer Support: If you have questions beyond the information provided through your notifications or account, reach out to Nori's customer support for personalized assistance with your refund status.
FAQ
If you forgot to cancel your subscription on time, we understand that situations can arise. Unfortunately, we are unable to provide refunds for payments made during the billing cycle. We recommend checking the cancellation policy for future reference to help manage your subscription effectively.
Refund processing times can vary depending on your bank or payment provider. Typically, refunds can take anywhere from 3 to 10 business days to appear in your account after they are processed. If you have any concerns, it’s a good idea to check with your financial institution for more specific information.
If you see a charge but don’t have an active subscription, please check your account history for any past transactions that might explain the charge. If you still have questions, contact our customer support team through the help section on our website for assistance.
If you are unable to receive a refund directly from Nori, consider reaching out to customer service again for further assistance. You may also explore escalating your issue within Nori's support system for additional help. Additionally, reviewing your account details and previous communications may provide clarity on the situation.
If Nori refuses to issue a refund, you may want to carefully review their refund policy to understand the specific conditions and options available. Additionally, consider reaching out to Nori's customer support again for further clarification or to inquire about any alternative resolutions. Checking your account details might also provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)