It’s common for users to overlook billing details until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is designed to clarify how refunds work with Northern Premier Hockey League Ltd, ensuring you understand who is eligible and the straightforward steps to quickly request your money back. Our aim is to provide you with the information you need to navigate the refund process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Purchase Confirmation: Have your original receipt or order confirmation for the hockey event or merchandise handy for reference.
Transaction ID: Locate the unique transaction ID associated with your purchase on horizonwebref.com.
Account Information: Ensure you have your account details, including your registered email address and username.
Refund Reason: Clearly state your reason for requesting a refund, which may include issues like canceled events or dissatisfaction with services.
Photo Evidence: If applicable, prepare any photographic proof related to equipment defects or incorrect items delivered.
Refund Policy Review: Familiarize yourself with Northern Premier Hockey League's specific refund policies to ensure your request meets their criteria.
Communication History: Keep any emails or correspondence you have had with customer support regarding this issue at hand.
Deadline Awareness: Be aware of any time limits for refund requests associated with your purchase date.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cheque
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Northern Premier Hockey League Ltd
At Northern Premier Hockey League Ltd, users are entitled to certain rights regarding refunds based on their engagement with the league’s offerings. The eligibility for refunds may be influenced by specific circumstances surrounding game tickets, subscription packages, and events organized by the league. Understanding these criteria will help users determine their eligibility for refunds based on their individual scenarios.
The following situations may qualify users for a refund from Northern Premier Hockey League Ltd:
Event Cancellation: If a scheduled game or event is canceled and is not rescheduled, purchasers may qualify for a refund for the tickets bought for that event.
Postponement: When an event is postponed and held at a later date, users might be eligible for a refund if they are unable to attend the rescheduled date, depending on the specific terms communicated during the postponement.
Subscription Changes: If a user subscribes to a season package but decides they no longer wish to continue before the season starts, they may explore the possibility of a refund according to the subscription policy effective at the time of purchase.
Incorrect Billing: Users who experience discrepancies in their billing statements may inquire about a refund opportunity based on the findings of their account review.
Membership Benefits: Should there be a failure to deliver on advertised membership benefits, users could discuss eligibility for a refund based on those unmet expectations.
Users are encouraged to directly refer to Northern Premier Hockey League Ltd’s policies or contact customer support for specific guidance related to their circumstances and eligibility for refunds.
Step-by-Step Process to Request Your Northern Premier Hockey League Ltd Refund Like a Pro
If you purchased through Northern Premier Hockey League Ltd.com:
Visit the horizonwebref.com website.
Scroll to the bottom of the homepage and click on the Contact Us link.
Fill out the contact form, ensuring to include:
Your full name
Email address used for purchase
Order number (if available)
State the reason for the refund request, mentioning that the membership renewed without warning or highlighting that the account was not utilized.
Submit the form and wait for a response, typically within 48 hours.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Northern Premier Hockey League Ltd and tap it.
Click on Cancel Subscription (this is required to process the refund).
Open the App Store, scroll down to tap your Apple ID, then select Report a Problem.
Choose the appropriate item and select Request a Refund from the dropdown menu.
For the reason, mention that you did not authorize the renewal or emphasize that you haven’t used the service lately.
Submit your request and check your email for a confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions, then Subscriptions.
Find the Northern Premier Hockey League Ltd subscription and tap it.
Select Cancel Subscription to proceed.
After cancelling, go back to your Profile Icon, tap on Payments & Subscriptions, then select See purchase history.
Locate the transaction for the subscription and click on it.
Tap Report a problem and choose Request a refund.
In the message, note that the subscription renewed unexpectedly or highlight your lack of usage in recent months.
Submit your request and monitor your email for updates regarding the refund.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Your Account and check your Subscriptions.
Locate the subscription for Northern Premier Hockey League Ltd.
Click on Manage Subscription, then select Cancel Subscription.
After cancellation, visit the Help section of the Roku website.
Find the Billing section and look for information on refunds.
If no direct refund option is available, click on the Contact Us link.
Draft a message explaining your situation,
highlight an unexpected renewal or
state how you have not accessed the service.
Submit your inquiry and await their response regarding the refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Northern Premier Hockey League Ltd for Refund
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Subject: Refund Request – Northern Premier Hockey League Ltd Account [Your Email]
Dear Northern Premier Hockey League Ltd Team,
I hope this message finds you well.
I am writing to address a billing situation that has occurred regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation related to this matter, if applicable.
I kindly request confirmation within 3-5 business days regarding the status of my refund request.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting processing.
Your request is in queue, and you will be notified once it moves forward.
Processing
The refund is currently being reviewed and processed by our team.
You can expect your refund to be processed within 3-5 business days.
Refunded
The full amount has been successfully refunded to your original payment method.
Check your account for the transaction, which should reflect within 5-7 business days.
Partially Refunded
A portion of your refund request has been processed successfully.
You will see the refunded amount, with the remaining balance still under review.
Completed
Your refund process has been finalized and is complete.
No further action is needed on your part; the amount is now in your account.
Canceled
The refund request has been canceled due to a lack of required information or user request.
If you believe this is in error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Northern Premier Hockey League Ltd, users may occasionally need to navigate specific circumstances regarding their memberships and tickets. Here are some situations where users successfully claimed refunds:
Season Ticket Cancellation: A user realized they would be relocating for work and wouldn't be able to attend home games, prompting them to cancel their season tickets. After contacting customer service, they received a pro-rated refund for the remaining games in their subscription.
Game Postponement: After a scheduled match was postponed due to severe weather conditions, a fan requested a refund for their purchased ticket. The customer service team promptly processed the request, ensuring the user received their full ticket price back.
Subscription Tier Change: A long-time member of the Northern Premier Hockey League found they were underutilizing their current subscription tier and decided to switch to a lower-cost option. They reached out to support and were given a favorable adjustment, receiving a refund for the difference in pricing.
Incorrect Billing Date: A member noticed their account was billed a day before the expected date due to an error in the system. Upon verifying the issue with support, they were reassured that the billing cycle would be corrected and a refund for the early charge was issued to their account.
The Easiest Way to Get a Northern Premier Hockey League Ltd Refund
If you're frustrated trying to get a refund from Northern Premier Hockey League Ltd—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Northern Premier Hockey League Ltd is straightforward and efficient. Follow these steps for a seamless experience:
Check Your Email: After requesting a refund, keep an eye on your email for updates. Northern Premier Hockey League Ltd sends out confirmation emails once the refund is processed, detailing the amount and the expected timeline for the refund to appear in your account.
Visit the Account Dashboard: Log in to your account on horizonwebref.com. Navigate to the Order History section, where you can find updates on your refund status alongside your orders.
Use the Mobile App: If you have the Northern Premier Hockey League mobile app, you can easily track your refunds. Look for notifications within the app and check the Billing section for real-time updates.
Understand Refund Progress Details: Northern Premier Hockey League Ltd provides clear information on where the refund is in the process within your account dashboard. You’ll see whether it’s pending, processed, or completed, along with any relevant timestamps.
Contact Customer Support: If you have questions about the status of your refund, you can reach out to customer support via the contact information provided on the website. They can provide personalized assistance and updates regarding your specific request.
FAQ
Unfortunately, if a user forgets to cancel their subscription on time, refunds may not be possible as per the policy of Northern Premier Hockey League Ltd. It’s recommended to review your subscription terms and consider reaching out to customer support for specific assistance.
Refunds typically process within 5 to 10 business days. However, the exact timeframe may depend on your financial institution's policies. We appreciate your patience as we work to complete your refund.
If you see a charge but do not have an active subscription, please check your account details on horizonwebref.com to confirm your subscription status. If you still have questions or believe there may be an error, contact customer support for assistance and they will help clarify the charge.
If you are unable to secure a refund directly from Northern Premier Hockey League Ltd, consider reaching out to their customer service again for further assistance. Additionally, you may explore escalating your inquiry within their support system to seek a resolution. Reviewing your account details and transaction history can also provide helpful context for your discussions with support.
If Northern Premier Hockey League Ltd refuses to issue a refund, consider reviewing their refund policy for further clarity on eligibility. You may also try contacting their support team again for additional assistance or check your account details to ensure all relevant information is accurately provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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