How to Get a Not So Mumsy Refund

• Order Confirmation Email: Ensure you have the original order confirmation email received after your purchase from Not So Mumsy, which includes important details about your order.
• Account Details: Have your Not So Mumsy account information ready, including the email address associated with your account and any relevant account numbers.
• Transaction ID: Locate the transaction ID provided in your order confirmation or payment receipt to reference your order accurately.
• Product Condition: Take clear photos of the product if it’s defective or damaged; this can be essential for the refund process.
• Return Reason: Clearly articulate the reason for your refund request, whether it’s due to damage, dissatisfaction, or any other issues with the product.
• Return Instructions: Familiarize yourself with Not So Mumsy's specific return instructions, including any required forms or labels for the return process.
• Shipping Receipt: If applicable, keep the shipping receipt or tracking number of the returned item to provide proof of return shipping.

*Working days are Monday to Friday, and don't include public holidays.

At Not So Mumsy, we strive to ensure our users have a clear understanding of their rights when it comes to refunds. Given our focus on providing both physical and digital products, refund eligibility varies based on the type of purchase made. Familiarizing yourself with these guidelines can help clarify your options in various situations.

The following circumstances may qualify for a refund:

• Defective or Damaged Goods: If you receive a physical product that is defective, damaged, or not as described, you may qualify for a refund or exchange. Please provide photographic evidence and detailed descriptions to facilitate the process.
• Incorrect Items Received: In the event that an item received differs from what was ordered, you might be eligible for a refund or exchange upon notifying customer service.
• Subscription Services: If you are enrolled in any subscription service and wish to cancel, please refer to the cancellation terms outlined in your agreement. Refunds for unused subscription periods may apply depending on the timing of your cancellation.
• Digital Content Issues: For digital products such as e-books or courses, if you encounter technical issues preventing access, you may be eligible for a refund if the issue cannot be resolved promptly.

If you believe your situation aligns with any of these categories, we encourage you to reach out to our support team, who will guide you through the refund process based on your unique circumstances.

At Not So Mumsy, customers often reach out regarding their subscriptions and purchases. Here are some scenarios where users successfully claimed refunds based on their individual situations:

• Subscription Downgrade: A user decided to downgrade their subscription from a premium plan to a basic one after realizing the additional features were not necessary for their needs. After contacting customer support, they received a prorated refund for the difference in plan costs for the current billing cycle.
• Event Cancellation: A user signed up for a virtual parenting workshop that was unfortunately canceled due to unforeseen circumstances. They promptly emailed the support team, expressing their disappointment, and were issued a full refund for the workshop fee within a few days.
• Product Availability Issue: A customer ordered a unique gift box that was out of stock but didn’t receive a notification in time. Upon reaching out to customer service, they were informed about the supply issue and happily received a full refund for their purchase while also being given a discount for future orders.
• Accidental Purchase: A subscriber mistakenly purchased a limited-edition product while browsing the site. Realizing the error almost immediately, they contacted Not So Mumsy’s customer support and were able to cancel the order and receive a full refund without hassle.

At Not So Mumsy, we understand that waiting for a refund can be stressful. To help you stay informed throughout the process, here’s how to track your refund status efficiently:

• Check Your Email: After you initiate a refund, look for updates directly in your inbox. Not So Mumsy sends email notifications to keep you informed about the status of your refund, including when it has been processed.
• Use the Mobile App: If you have the Not So Mumsy app, navigate to the 'Orders' section. Here, you will find real-time updates about your refund status directly on your mobile device.
• Visit Your Account Dashboard: Log in to your Not So Mumsy account and go to the 'Order History' section. This area provides detailed information about all past orders and their refund statuses.
• Review the Billing Section: For specific details about transactions, check the 'Billing' section in your account. This will show you any refunded amounts that have been processed, along with expected timelines for pending refunds.
• Look for Refund Progress Indicators: In your account dashboard, you may see visual indicators showing the refund progress. This gives a clear, at-a-glance status update on where your refund stands.
• Contact Customer Support: If you have not received any updates or need further assistance, reach out to Not So Mumsy Customer Support. They can provide you with specific details regarding your refund status.