Many users only consider billing after they encounter an unexpected charge, often stemming from automatic subscription renewals. This refund guide is designed to clarify how NOVA Board refunds operate, who qualifies for them, and the straightforward steps you can take to request your money back promptly. We aim to make the process seamless and ensure you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username on NOVA Board.
Transaction ID: The unique transaction ID for the purchase you are seeking a refund for.
Order Confirmation: A copy of the order confirmation email you received upon completing your purchase.
Refund Reason: A clear explanation of the reason for requesting the refund, including any relevant details pertaining to your experience.
Membership Details: If applicable, details regarding your membership type or subscription plan with NOVA Board.
Payment Information: The method of payment used for the transaction, including any relevant account details (e.g., last four digits of the card).
Previous Communication: Any prior correspondence related to your issue that may support your refund request.
Timeline: Specific dates of purchase as well as any relevant event dates related to your refund reason.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Check
10-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from NOVA Board
NOVA Board provides users with a range of digital resources and services focused on personal and professional development. As part of this commitment, they uphold a transparent policy regarding eligibility for refunds, aiming to cater to users' needs while respecting the context of their program offerings. Understanding your rights and the potential for refunds is essential for effective account management.
The following situations may qualify for a refund or adjustment in your account with NOVA Board:
Program Cancellation: If you formally discontinue a subscription or membership before the renewal period, you may be eligible for a refund for any unused time or resources associated with that subscription.
Service Disruptions: In the event of significant service interruptions that prevent access to the offered resources, users may explore the option of a refund for that specific period of service.
Inaccurate Billing: If discrepancies arise regarding billed amounts for services that do not align with your account type or chosen level of service, this may warrant a review and potential adjustment of charges.
Trial Period Feedback: Users who experience difficulty within the provided trial period of a subscription may find that certain concerns lead to eligibility for a refund if communicated within the designated feedback timelines.
Content Accessibility Issues: Should there be issues with accessing purchased programs or materials that were guaranteed, this situation could apply to potential refunds or credits.
Having a clear understanding of your specific circumstances will empower you to manage your account effectively and explore options that may align with NOVA Board’s refund policies.
Step-by-Step Process to Request Your NOVA Board Refund Like a Pro
If you purchased through NOVA Board.com:
Visit the nowfaithglobal.org website.
Scroll down and click on the Contact us link located at the bottom of the page.
Fill out the form with the following details:
Your full name
Your email address associated with the account
Subject: Refund Request
Message: Mention that the subscription renewed without notice and that you wish to request a refund.
Submit the form and wait for a confirmation email.
Check your email for further instructions from customer support regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the NOVA Board subscription in the list and tap on it.
Select Cancel Subscription to prevent future charges.
Return to the previous screen and tap on Report a Problem next to the NOVA Board subscription.
Choose Request a Refund and select the reason: Renewed without notice or Unused account.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find the NOVA Board subscription and tap on it.
Tap on Cancel Subscription to stop future charges.
After canceling, return to the menu and tap on Account.
Select Purchase History.
Locate the NOVA Board charge, tap on it, and select Report a Problem.
Choose Request a Refund and mention that the subscription renewed without notification.
Complete the form and submit.
If you purchased through Roku:
Go to your Roku device and press the Home button on your remote.
Navigate to Settings from the main menu.
Select Manage subscriptions.
Find the NOVA Board subscription and highlight it.
Select Cancel Subscription to halt future billing.
Visit the Roku support website using a web browser.
Navigate to the Contact Us section.
Fill out the contact form, mentioning that your subscription renewed unexpectedly.
Submit the form for a refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to NOVA Board for Refund
Script
Copy
Subject: Refund Request – NOVA Board Account [Your Email]
Dear NOVA Board Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached you will find the relevant documentation for your reference.
I kindly ask for a confirmation of receipt and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet approved.
Please allow up to 3 business days for us to review your request.
Processing
Your refund is being processed and will be completed shortly.
You can expect your funds to be returned within 5-7 business days.
Partially Refunded
A portion of your refund has been issued, but not the full amount.
Check your account for the refunded amount; remaining funds may be processed later.
Refunded
Your refund has been successfully processed and completed.
The funds should now reflect in your account; check your transaction history.
Canceled
Your refund request has been canceled, either by you or by our team.
If you believe this is an error, contact customer support for assistance.
Completed
The refund process is fully completed, and no further actions are required.
Your refund has been returned, and your account is now updated.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At NOVA Board, users may occasionally find themselves needing to request a refund due to various circumstances. Here are some scenarios that illustrate how users successfully claimed refunds while interacting with NOVA Board's services:
Subscription Downgrade: A user realized that they were not utilizing the features of their premium subscription as much as anticipated and decided to downgrade to a basic plan. After submitting a request through their account settings, NOVA Board promptly issued a refund for the difference in pricing for that billing cycle.
Service Interruption: A member encountered an unexpected service outage during an important project deadline. After reaching out through the support chat, they received clear information on the interruption and were granted a refund for the subscription period affected.
Accidental Renewal: In a situation where a user forgot to cancel their monthly plan before the renewal, they contacted customer support for clarification. After reviewing their account history, NOVA Board processed a refund as a courtesy to help with the user’s budgeting for the month.
Billing Query on Promotions: A user had questions about a promotional offer that did not seem to apply to their latest billing cycle. After a brief discussion with the billing team, they received a refund reflecting the promotional discount that had been overlooked during the renewal process.
The Easiest Way to Get a NOVA Board Refund
If you're frustrated trying to get a refund from NOVA Board—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with NOVA Board is straightforward and designed to keep you informed throughout the process. To ensure you effectively monitor your refund, follow the tips below:
Check Your Email Regularly: When you initiate a refund, NOVA Board sends email notifications updating you on the status. Look for emails with the subject line "Refund Update" to get the latest information.
Visit Your Account Dashboard: Log into your NOVA Board account and navigate to your account dashboard. Here, you can view all your recent transactions, including refunds in progress.
Review Your Order History: In the 'Order History' section of your account, click on the specific transaction to see the refund details. This section provides a timeline of when the refund was initiated and any updates from NOVA Board.
Utilize In-app Notifications: If you’re using the NOVA Board mobile app, enable push notifications to receive real-time updates on your refund status directly to your device.
Access the Billing Section: For more detailed information, check the 'Billing' section under your account settings. This area shows all payment transactions, including completed and pending refunds.
Monitor Refund Progress Updates: NOVA Board provides specific information about the refund process, including approval status and estimated completion dates. Make sure to check back regularly for new updates.
FAQ
Refunds for late cancellations are typically not provided, as cancellation policies are in place to ensure fairness to all users. We recommend reviewing your agreement for specific terms regarding cancellations and refunds. If you have further questions or concerns, please reach out to our support team for assistance.
Refund processing times can vary depending on your financial institution, but typically, you can expect to see the funds reflected in your account within 5 to 10 business days after the refund has been initiated. Please keep in mind that weekends and holidays might affect this timeline.
If you see a charge but do not have an active subscription, please first check your account details on our website for any possible subscriptions you may have overlooked. If you're still uncertain, contact our support team with your account information for assistance in clarifying the charge.
If you are unable to receive a refund directly from NOVA Board, consider reaching out to their customer service team once more for further assistance. You may also explore escalating your inquiry within NOVA Board's support channels to gain more insight. Additionally, reviewing your account details and transaction history can provide clarity on your eligibility for a refund.
If NOVA Board has declined your refund request, consider reviewing their refund policy for any specific terms or conditions that may apply. You may also want to reach out to their customer support team again for further clarification or to discuss your situation. Additionally, ensure that all account details and transactions are accurately documented for a smoother communication process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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