Many users only consider billing when an unexpected charge surfaces, perhaps due to an automatic subscription renewal. This guide is designed to clearly explain how NOVA's refund process operates, who qualifies for a refund, and the straightforward steps to request your money back promptly. We aim to provide you with the information you need to navigate the process easily and ensure you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your purchase confirmation email or the NOVA account.
Service Details: Provide specifics about the service rendered, including the date of service and the type of repair or service performed.
Payment Method: Have information about your original payment method (credit card, PayPal, etc.) ready for verification.
Proof of Payment: Include a copy of your receipt or transaction statement showing the charge from NOVA.
Photos or Documentation: Gather any images or documentation that support your request for a refund, such as before and after photos or correspondence regarding the service.
NOVA Account Information: Ensure you have your NOVA account credentials handy, as you may need to log in for further verification.
Reason for Refund: Prepare a clear explanation detailing why you are requesting a refund, referencing any specific service issues or discrepancies.
Contact Information: Confirm your current contact details in case NOVA needs to reach you for further information regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-7 working days
Cash
Refund issued on the same day
Check
5-10 working days
Gift Cards
Non-refundable
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from NOVA
NOVA is dedicated to providing high-quality auto body services, including repairs and restorations for a variety of vehicles. Understanding your rights as a user is essential, especially in terms of eligibility for refunds related to the services provided. While each situation is unique, there are specific circumstances wherein users may qualify for refunds from NOVA.
Service Dissatisfaction: If a user is not fully satisfied with the quality of the service provided, they may qualify for a refund, provided they report their concerns within a specified time frame after receiving the service.
Service Not Rendered: In cases where a scheduled service appointment is not fulfilled or completed, users might be eligible for a refund for the amount paid.
Incorrect Billing Amount: If a user identifies a discrepancy in the billed amount that does not align with the agreed-upon price for services, this could be a valid reason for pursuing a refund.
Unintentional Overpayment: If a user inadvertently pays more than what was estimated for services prior to completion, they may be eligible for a refund of the excess amount paid.
Non-Completion of Services: If any initially contracted services are not completed, users might find that they are eligible for a refund for those specific services that were not rendered.
It is recommended for users to review NOVA's policies or reach out to customer service for detailed guidance on refund eligibility and to discuss any specific billing situations that may arise.
Step-by-Step Process to Request Your NOVA Refund Like a Pro
If you purchased through NOVA.com:
Visit the NOVA website at novautobody.com.
Log into your account using your credentials.
Navigate to the Account Settings section.
Locate the Memberships or Subscriptions option.
Find the specific subscription or service you wish to request a refund for.
Click on the Request Refund option.
In your message, mention that the subscription renewed without notice.
Clearly state how the account was primarily unused during the billing period.
Submit your refund request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your NOVA subscription from the list.
Tap on Cancel Subscription to stop future charges.
Then, go to the App Store and tap on your profile icon.
Scroll down and tap on Purchased.
Select NOVA and tap Report a Problem next to the purchase.
Choose Request a Refund and state that you want a refund because the subscription renewed unexpectedly.
Emphasize that the account was largely unused during this period.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three lines) and select Subscriptions.
Find the NOVA subscription in the list.
Tap on it and select Manage Subscription.
Click on Cancel Subscription to prevent future charges.
Return to the Menu and tap on Account.
Scroll down to find Purchase History and locate the NOVA charge.
Tap on NOVA and choose Request a Refund.
In your message, mention that the subscription renewed without prior notification.
State that the account was primarily unused during the billing cycle.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Navigate to the Manage Account section.
Select Subscriptions and find your NOVA subscription.
Click on Cancel Subscription to stop future billing.
Next, scroll down to the Payment History section.
Find the NOVA charge and click on it.
Look for the option to Request a Refund.
When writing your request, mention that the subscription renewed unexpectedly.
Highlight that the account was largely unused during the period for which you're requesting a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to NOVA for Refund
Script
Copy
Subject: Refund Request – NOVA Account [Your Email]
Dear NOVA Customer Service,
I hope this message finds you well.
I would like to inform you of a billing situation: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount].
I have attached documentation to support my request, if applicable.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
You will be notified once your request is processed, usually within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This can take up to 7 business days before a decision is made.
Refunded
A full refund has been issued back to your original payment method.
You should see the refund reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed, while items may still be pending.
Check your account statement for the amount refunded and contact us for details.
Completed
The refund process is complete; all funds have been returned.
Your account balance should now reflect the full amount of the refund.
Canceled
The refund request has been canceled by the user or due to account policies.
If this was an error, please submit a new refund request or contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
NOVA is dedicated to providing high-quality auto body services and ensuring customer satisfaction. Here are some real user scenarios where customers successfully claimed refunds under specific circumstances:
Accidental Overpayment: A customer scheduled a repair service that was later covered by their insurance, leading to an overpayment. Upon contacting NOVA's support team with their payment receipt and insurance documentation, they promptly received a refund for the excess amount paid.
Service Change Request: After initially requesting a specific repair, a customer decided to switch to a different service package better suited to their needs. NOVA’s customer service assisted them by recognizing their change request and processing a refund for the difference in service costs.
Wrong Part Ordered: A customer ordered a part through NOVA for their vehicle repair, only to realize it was incompatible. They reached out to NOVA, providing proof of the initial order. NOVA facilitated the return and successfully refunded the customer as per their return policy.
Timing Issues with Insurance Coverage: A customer experienced delays in their insurance approval related to their vehicle repair. Understanding this issue, NOVA offered a full refund for the deposit made while awaiting the final coverage decision, ensuring the customer felt supported during the process.
The Easiest Way to Get a NOVA Refund
If you're frustrated trying to get a refund from NOVA—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At NOVA, tracking your refund status is straightforward and user-friendly. Follow these specific steps to efficiently monitor the progress of your refund.
Check Your Email Updates: NOVA will send you timely email notifications whenever there is a change in your refund status. Be on the lookout for emails with the subject line "Refund Status Update" to stay informed.
Use the NOVA Mobile App: If you have the NOVA mobile app installed, you can quickly check your refund status directly from your phone. Simply navigate to the 'Orders' section and select the relevant order to view detailed refund information.
Visit Your Account Dashboard: Log into your NOVA account and go to the 'Order History' section. Here, you can see the status of any pending refunds, including the date initiated and any relevant notes on processing times.
Billing Section Insights: Navigate to the 'Billing' section of your NOVA account settings. This area will provide you with a comprehensive view of all financial transactions, including refunds, making it easy to track their progress.
Real-Time Progress Tracker: NOVA features a progress tracker within the refund details, allowing you to see which stage your refund is currently in. This includes updates on whether it is being processed, approved, or completed.
FAQ
Unfortunately, if you forgot to cancel your subscription before the deadline, we are unable to process a refund for that period. We recommend reviewing your account terms for future cancellations to avoid any confusion. If you have further questions, feel free to reach out for assistance.
Refunds from NOVA are typically processed within 5 to 10 business days, depending on your bank's processing time. Once the refund has been initiated, you should see the funds reflected in your account shortly after that period. If you have not received your refund by then, it's advisable to check with your bank for further details.
If you see a charge but do not have an active subscription, please reach out to our customer support team for assistance. They can help you verify your account status and provide clarification on the charge. You can contact them through the support section on our website for a prompt response.
If you're unable to receive a refund directly from NOVA, consider reaching out to their customer service team again for further assistance. You can also explore escalating your concern within NOVA's support system to see if there are additional options available. Additionally, reviewing your account details and transaction history may provide further insights into your situation.
If NOVA refuses to issue a refund, it may be helpful to carefully review the refund policy outlined on their website to ensure all conditions are met. Additionally, consider reaching out to their customer support team again for clarification or to discuss your situation further. Checking your account details and previous communications could also provide insights into your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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