Many customers often overlook billing details until an unexpected charge catches their attention—perhaps due to an automatic subscription renewal. This guide is designed to clarify how refunds through Novas Insurance work, including eligibility requirements and the straightforward steps to efficiently request your money back. Our goal is to ensure you have all the information needed to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Policy Number: Provide your specific insurance policy number related to the claim.
Claims Submission Details: Include any reference numbers or details from the claims process.
Proof of Payment: Gather receipts or transaction confirmations that verify your premium payments.
Reason for Refund: Clearly articulate the reason for your refund request, such as cancellation or dissatisfaction.
Supporting Documents: Include any relevant documentation, such as communication with customer service or additional claims paperwork.
Identification: Prepare a copy of a government-issued ID for verification purposes.
Email Address Associated with Account: Make sure you provide the email linked to your Novas Insurance account.
Date of Initial Purchase: Include the date when the insurance policy was purchased.
Contact Information: Ensure your current contact details (phone number and address) are included in the request.
Request in Written Format: Prepare your refund request in a formal written format, either by email or through the designated online form.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
2-4 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Novas Insurance
At Novas Insurance, users have specific rights regarding their services, particularly in relation to eligibility for refunds. Understanding these rights is vital in managing your insurance needs effectively. Novas Insurance offers various insurance products, and while refunds may not be common, certain situations may qualify for a refund under specific circumstances.
The following scenarios could apply for eligibility for a refund with Novas Insurance:
Policy Cancellation: If you decide to cancel your insurance policy within the stipulated free-look period, you may qualify for a full refund of the premium paid.
Overpayment Adjustments: In cases where an overpayment was made on your premium, you might be eligible for a refund for the excess amount paid.
Service Changes: If there are significant changes in the services provided that do not meet the agreed-upon terms, you could inquire about a potential refund.
Premium Adjustments: Changes in your status that result in reduced premium rates could make you eligible for a refund on the difference.
Claims Related Refunds: If you submit a claim that is later determined to be ineligible, there may be a process through which you inquire about adjustments related to premium payments.
If you believe any of these situations apply to your account, it is advisable to reach out to Novas Insurance directly for clarification on your specific circumstances and the potential for a refund.
Step-by-Step Process to Request Your Novas Insurance Refund Like a Pro
Look for the Billing or Subscriptions tab and click on it.
Find the relevant subscription or membership charge you wish to refund.
Click on the Request Refund button next to the charge.
In the refund request form, mention that the subscription renewed without notice.
Describe that the account was unused during the billing period.
Submit the form and wait for a confirmation email about your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Novas Insurance subscription.
Tap on Cancel Subscription; this step is required to continue with a refund request.
Return to the main Settings screen, go to iTunes & App Store.
Tap your Apple ID at the top, then select View Apple ID.
Scroll down and tap on Purchase History.
Find the charge for Novas Insurance and tap on it to view details.
Look for the Report a Problem link and tap on it.
Choose I didn't authorize this purchase or Item didn't work as expected.
In the comments, state that the subscription renewed without notice and mention that the account was unused.
Submit the report and check for an email confirmation about your refund status.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Account.
Tap on Purchase History.
Locate the Novas Insurance charge and tap on it.
Look for the Report a problem option and select it.
Select I want to request a refund from the options available.
In the description box, mention that the subscription renewed without notice.
Emphasize that the account was unused during the billing cycle.
Submit the request and keep an eye on your email for a response regarding your refund.
If you purchased through Roku:
Turn on your Roku device and navigate to Home.
Select Streaming Channels and then My Channels.
Highlight the Novas Insurance channel and press the * button on your remote.
Choose Manage Subscription from the options.
Select Cancel Subscription; this is necessary to file for a refund.
Go to the Roku website and log in to your account.
Visit the Subscriptions page in your account settings.
Find the Novas Insurance subscription and click on Request a Refund.
In your request, mention that the subscription renewed without notice.
State that the account went unused during the billing period.
Submit the refund request and await confirmation via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Novas Insurance for Refund
Script
Copy
Subject: Refund Request – Novas Insurance Account [Your Email]
Dear Novas Insurance Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached the relevant documentation for your reference.
Please confirm receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter. If you need any further information, please feel free to contact me at [Your Phone Number].
Sincerely,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting processing.
Your request is being reviewed. Typically, this status lasts up to 5 business days.
Processing
Your refund is currently being processed by our team.
You can expect your funds to be returned within 3-7 business days once processing is complete.
Refunded
Your refund has been successfully issued.
The funds should appear in your account within a few business days depending on your bank.
Partially Refunded
A portion of your refund has been processed. The remaining amount may still be under review.
Check your transaction details to see which part has been refunded, and watch for further updates on the remainder.
Completed
Your refund process has been completed.
All refunds have been issued successfully, and your account is settled.
Canceled
Your refund request has been canceled, either by you or by our team due to policy reasons.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Novas Insurance, clients may find themselves in situations where a refund is warranted due to various account management or service inquiries. Here are some real user scenarios where refunds were successfully claimed:
A user, after reviewing their annual insurance premium, realized that they had opted for a higher coverage limit than needed. After a brief discussion with Novas Insurance customer support, they adjusted their policy and received a prorated refund for the difference promptly.
An individual purchased a travel insurance policy but had to cancel their trip due to unforeseen circumstances. After providing the necessary documentation to Novas Insurance, they successfully claimed a refund within the outlined timeframe and were satisfied with the smooth process.
A client noticed a billing error in their account pertaining to a policy renewal. They reached out to Novas Insurance and, after clarifying the situation, they were issued a refund for the overcharged amount after verifying the correct policy details.
A user decided to switch their auto insurance provider but wanted to ensure they received a refund for the unused portion of their policy. By contacting Novas Insurance and explaining their situation, they received a clear breakdown of the remaining balance and successfully obtained their refund without issue.
The Easiest Way to Get a Novas Insurance Refund
If you're frustrated trying to get a refund from Novas Insurance—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Novas Insurance is simple and efficient when you know where to look. By utilizing the specific tools and communication methods we provide, you can stay updated on your refund request. Here’s how to track your refund status effectively:
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Novas Insurance sends detailed messages at each stage of the refund process, including confirmation of receipt of your refund request, updates on its status, and notifications once the refund has been processed.
Account Dashboard: Log into your Novas Insurance account dashboard to check the status of your refund. Navigate to the Billing section where you will find a dedicated area for any pending refunds, detailing the current status and estimated processing time.
Mobile App Notifications: If you use the Novas Insurance mobile app, ensure that push notifications are enabled. You will receive instant alerts about your refund status directly on your device, allowing you to stay informed wherever you go.
Order History: Review your Order History within your account settings. This section provides a comprehensive view of your transactions including refunds, showing both current statuses and any related messages.
Customer Support: If you need more assistance, you can reach out to our customer support team via the live chat feature on our website. Have your policy number handy, as they can provide real-time updates regarding your refund status.
FAQ
If you forgot to cancel your policy on time, you may not be eligible for a full refund as per the terms of your agreement. However, we encourage you to contact our customer service team to discuss your situation, as they may be able to offer assistance or provide options based on your specific circumstances.
Refund processing times can vary depending on the payment method and financial institution involved. Typically, you can expect your refund to appear within 5 to 10 business days after it has been processed. For the most accurate timeframe, it's always best to check with your bank or payment provider.
If you see a charge but don’t have an active subscription, please first check your account details on the Novas Insurance website to verify your subscription status. If you still have questions or need further assistance, contact our customer support team directly, and they will help clarify the situation.
If you're unable to obtain a refund directly from Novas Insurance, consider reaching out to their customer service team again for further clarification on your situation. You may also want to escalate your request within their support system for a more comprehensive review. Additionally, reviewing your account details and any associated documentation can help ensure all relevant information is considered.
If Novas Insurance refuses to issue a refund, the first step is to carefully review their refund policy to ensure your request aligns with their guidelines. You may also consider reaching out to their customer support again for further clarification or assistance regarding your account details.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)