It's common for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work with Nubank+, including who is eligible and the straightforward process to request your money back swiftly. Whether you're familiar with the platform or encountering this for the first time, we aim to provide you with clear, step-by-step instructions to ensure a smooth refund experience.
What You Should Prepare Before Applying For Refund
Transaction ID: Locate the specific transaction ID related to the purchase you want to refund. This will help Nubank+ identify your transaction quickly.
Account Information: Prepare your Nubank+ account details, including your registered email address and phone number linked to your account.
Purchase Details: Gather information on the product or service, including the date of purchase, and any applicable subscription details.
Reason for Refund: Clearly outline the reason for your refund request (e.g., service not delivered, product defective).
Proof of Transaction: Keep a copy of the receipt or confirmation email that was sent to you after the transaction.
Communication Records: If you have communicated with Nubank+ customer service about this issue, store any relevant email threads or chat logs for reference.
Identification Documents: Depending on the circumstances, be prepared to provide a government-issued ID for verification if requested.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
5-10 working days
Nubank Account (Balance)
Immediate - 24 hours
Bank Transfer
3-7 working days
Cash Payment
Up to 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Nubank+
Nubank+ provides a variety of financial services geared towards enhancing customer experience and facilitating efficient management of personal finances. Understanding the eligibility for refunds involves recognizing specific situations that may arise concerning account management and service subscriptions. Users should be aware of their rights related to refunds based on different scenarios that might reflect their individual circumstances.
Subscription Adjustments: If a user alters their subscription plan within the allowed modification window, they may qualify for a refund if the change affects the billing cycle already processed.
Service Cancellation: Users who have canceled their services before the next billing date might be eligible for a refund for any unused portion of the subscription, subject to the terms agreed upon at sign-up.
Service Downtime: If users experience significant limitations in service availability, they may qualify for a refund for the duration of the downtime as per Nubank+'s service terms.
Promotional Credits: Users who have not utilized promotional credits or benefits within the specified validity period might be able to request adjustments or refunds based on their terms of service.
Error Resolution: Any discrepancies that arise in user statements or account balances that are verified through the Nubank+ platform may lead to eligibility for refund requests, ensuring customers are billed accurately.
It is advisable for users to review their individual accounts and consult the specific terms of service for any particular circumstances that may impact their refund eligibility.
Step-by-Step Process to Request Your Nubank+ Refund Like a Pro
If you purchased through Nubank.com:
Log in to your Nubank account.
Navigate to the Menu in the top-left corner.
Select Account, then click on Subscriptions.
Find the subscription you wish to refund and select Details.
Click on Request Refund.
In the message box, mention that the subscription renewed without prior notice or highlight that the account has been largely unused.
Submit your request and wait for a response via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Choose Subscriptions.
Select your Nubank+ subscription.
Scroll down and tap Report a Problem.
Choose Item Didn't Work or Can't Be Found or another appropriate reason.
In the comments section, mention that the subscription renewed unexpectedly or state that you no longer want to use it due to a lack of use.
Submit your issue for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon and select Account.
Choose Purchase History.
Find your Nubank+ purchase and tap on it.
Select Refund.
When prompted, mention that the subscription was renewed without notice or that you did not find the service useful.
Complete the request as directed and await confirmation.
If you purchased through Roku:
Visit the Roku website and log into your account.
Access the My Account section.
Locate the Manage Subscriptions option.
Identify the Nubank+ subscription and select Manage.
Choose Request a Refund.
In the message box, explain that the subscription renewed without your acknowledgment or share that you did not utilize the account.
Submit your request and wait for their reply.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund has been initiated but is not yet processed.
You will need to wait for the merchant to complete the refund.& It usually takes 3-5 business days.
Processing
The refund is currently being processed by the merchant.
Your refund is being handled and should be completed soon.& Expect updates within 2-4 business days.
Refunded
The refund has been completed and the amount is credited back to your account.
You should see the funds in your account shortly, typically within 1-3 business days.
Partially Refunded
Only a portion of the total amount has been refunded.
You will receive a credit for the refunded amount, while the remaining balance will still be pending.
Completed
The refund process is complete and no further action is needed.
Your refund is fully processed, and the amount is reflected in your balance.
Canceled
The refund request has been canceled by you or the merchant.
You will not receive a refund unless you initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Many users have successfully navigated refund processes with Nubank+ when faced with various account management issues. Here are some realistic scenarios where users received refunds:
Subscription Transition: A user decided to switch from a Basic plan to a Premium plan but accidentally paid for an additional month of the Basic plan. Upon reaching out to Nubank+, they clarified that the new plan should have taken effect immediately, resulting in a smooth refund for the extra charge.
Service Interruption: A user experienced temporary access issues during a scheduled maintenance period. After inquiring through the app, Nubank+ offered a refund for that month’s service fee, acknowledging the inconvenience caused.
Billing Cycle Clarity: After reviewing their statements, a user questioned a charge that didn’t align with their expected billing cycle. Nubank+'s support team promptly addressed the concern, confirming it was an error and issuing a refund to rectify the matter.
Plan Upgrade Confusion: A user mistakenly thought their plan upgrade would take effect instantly but was charged for an additional cycle of the previous plan. After a brief discussion with customer service, Nubank+ processed a refund for the overlap period, ensuring the user felt valued and supported.
The Easiest Way to Get a Nubank+ Refund
If you're frustrated trying to get a refund from Nubank+—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Nubank+ is straightforward and efficient, thanks to various communication channels and tools specifically designed for users. Here’s how you can track your refund status effectively:
In-App Notifications: Keep an eye on the Nubank+ mobile app, where you’ll receive timely updates regarding your refund status. Notifications will alert you as soon as there's any change in your refund process.
Email Updates: Check your registered email for updates from Nubank+. Look for emails that detail your refund request, including its current status and any actions you may need to take.
Account Dashboard: Log into your Nubank+ account and navigate to the Billing section. Here, you can find real-time updates on your refund status, including whether it’s pending, processed, or completed.
Order History: In the Order History tab of your account, you can view specific transactions and the status of any associated refunds. This provides a comprehensive overview of each refund request.
Refund Progress Information: Nubank+ provides detailed information about the stages of your refund, indicating whether it’s being reviewed, in process, or has been issued. Check for these indicators in your account dashboard.
Merchant-Specific Refund Tools: When dealing with specific merchants, check if they have partnered with Nubank+ for enhanced tracking. Some merchants may offer direct links or expedited updates within the Nubank+ system for their transactions.
FAQ
If you forgot to cancel your Nubank+ subscription on time, it's important to check the terms of service regarding refunds. Generally, refunds are assessed on a case-by-case basis, so contacting Nubank's customer support directly can provide more clarity and assistance tailored to your situation.
Refunds processed through Nubank+ typically take 5 to 10 business days to reflect in your account, depending on the merchant's processing times. Once Nubank has initiated the refund, you'll receive a notification updating you on its status. Please note that actual timing may vary based on your bank's policies.
If you notice a charge for Nubank+ but don't have an active subscription, please double-check your account settings and any previous subscriptions you may have had. If everything appears correct and the charge remains a concern, reach out to Nubank's customer support for assistance in resolving the issue directly.
If you are unable to secure a refund directly from Nubank+, you may consider reaching out to their customer service again for further assistance. Additionally, reviewing your account details or escalating your inquiry within Nubank+’s support system could provide additional options for resolution.
If Nubank+ refuses to issue a refund, it's advisable to carefully review their refund policy to understand the specific conditions that apply. You can also try contacting customer support again for further clarification on your situation, or check your account details to ensure all information is correct and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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