It’s not uncommon to overlook billing details until an unexpected charge catches your attention, perhaps due to an automatic renewal of a subscription. This guide aims to clarify how Parchment refunds work, outlining who is eligible for a refund and providing step-by-step instructions to help you efficiently reclaim your funds. With this information at your fingertips, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Include the original email receipt received at the time of purchase for reference.
Transaction ID - Locate your unique transaction ID associated with your refund request for faster processing.
Account Details - Have your account login information ready, including your username and registered email address.
Refund Reason - Prepare a clear explanation for the request to aid in the processing of your refund.
Proof of Payment - Include any payment confirmation screenshots or bank statements that show the transaction.
Contact Information - Ensure your contact details are up-to-date in case Parchment needs to reach you regarding your request.
Service/Product Specifics - Have details about the specific service or product (e.g., digital certificate or official transcript) you are seeking a refund for.
Previous Communication - Keep any emails or messages previously exchanged with Parchment related to your order and refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 business days
PayPal
5-7 business days
Debit Card
3-5 business days
ACH Transfer
7-10 business days
Note: *Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Parchment
Parchment provides a platform that facilitates educational credentialing services, primarily focusing on the management and transfer of academic records. Users may have questions regarding their eligibility for refunds based on their specific circumstances related to account management and service usage. Understanding the situational context can help clarify potential avenues for refunds.
Service Cancellation: Users who formally cancel their subscription to Parchment services may find that their eligibility for a refund depends on the timing of the cancellation and whether charges have been processed for the billing cycle.
Account Misuse: If a user believes there has been an issue with accessing their account or the services rendered, they may inquire about their eligibility based on a review of their specific usage or access problems.
Subscription Downgrade: If a user opts to downgrade their subscription level, they may be eligible for a refund for the difference in service value, depending on the terms applicable to their specific subscription plan.
Payment Processing Issues: In the event of a payment processing anomaly where users believe they may have been charged incorrectly, they should seek clarification regarding the particular billing scenario to understand their eligibility for a potential refund.
Transitioning to a Different Service: If users transition from one credentialing service offered by Parchment to another and experience overlap in billing, they might inquire if they qualify for a refund based on their account circumstances.
It is essential for users to review their account details and the specific terms defined in Parchment's service agreement to better understand their eligibility for refunds based on individual situations.
Step-by-Step Process to Request Your Parchment Refund Like a Pro
If you purchased through Parchment.com:
Visit the Parchment website and log into your account.
Navigate to the "Account Settings" section.
Select "Manage Subscriptions" from the options.
Find the subscription or service that you wish to get refunded.
Click on "Request Refund" next to the relevant service.
In the message box, mention that the subscription renewed without notice or explain that it was not used.
Submit your request and check for a confirmation email.
Monitor your account for the refund to be processed.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions."
Locate the subscription related to your Parchment purchase.
Tap on it and select "Cancel Subscription" if necessary.
Go back to the main Subscription screen and tap on "Report a Problem."
Follow the prompts to report a problem, stating that the subscription renewed unexpectedly or that it was not utilized.
Submit your request and keep an eye on your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select "Payments & Subscriptions."
Tap on "Subscriptions" and find the relevant Parchment subscription.
Choose the subscription and click on "Manage. "
Select "Request Refund" and choose a reason, such as no prior notice of renewal or account was inactive.
Submit your refund request.
Check your email for a confirmation and further instructions.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select "Account" and then go to "Manage your subscriptions."
Find the subscription related to Parchment.
Click on "Manage Subscription."
Select "Cancel Subscription" if it is still active.
Instead of canceling, look for an option to submit a refund request or report a problem with the billing.
In your message, emphasize that the subscription was renewed without notice or that it was unused.
Submit your request and watch for an email with confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached documentation regarding this matter, if applicable.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this request.
Best regards, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Expect to hear back within 3-5 business days regarding your refund status.
Processing
Your refund is being processed by our team.
Refund may take up to 7 business days to complete once processed.
Refunded
The full amount has been successfully refunded.
You should see the funds credited back to your original payment method within 3-5 business days.
Partially Refunded
A partial refund has been issued for your order.
The refunded amount will be reflected in your account shortly, with details of the remaining balance in your order summary.
Completed
Your refund has been processed and completed without issues.
All funds have been returned and your order is finalized.
Canceled
Your refund request has been canceled.
If you wish to dispute this status, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In various situations, users of Parchment have successfully claimed refunds due to specific circumstances related to their account and service interactions.
Accidental Overpayment: A user realized they had paid for two subscriptions in the same billing cycle while exploring different plans. After contacting Parchment's support team, they were able to explain the situation and received a prompt refund for the extra charge.
Unused Services: One customer purchased an annual plan but found that they did not utilize the service as much as expected. Upon request, they were able to receive a prorated refund for the unused months of their subscription when they decided to downgrade to a free account.
Account Management Error: A user noticed a mistake in their account settings that led to an unintentional upgrade of their subscription tier. After reaching out to customer service, they successfully explained their issue and were refunded the difference between their intended plan and the higher one they had mistakenly been charged for.
Billing Cycle Confusion: A user was uncertain about the timing of their billing cycle and thought they had double-billed themselves for the same subscription. After reviewing their account details with Parchment, they clarified the billing cycle and received a refund due to the initial misunderstanding about the charge schedule.
The Easiest Way to Get a Parchment Refund
If you're frustrated trying to get a refund from Parchment—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Parchment can be straightforward if you follow these specific tips. Whether communicating via email or within the app, Parchment ensures you stay informed about your refund process.
Email Notifications: Keep an eye on your email inbox for updates from Parchment. You will receive notifications regarding the status of your refund, including confirmation when the refund is processed.
Account Dashboard: Log in to your Parchment account and navigate to the Order History. Here, you can find details about your refund status alongside your previous orders.
Mobile App Updates: If you use the Parchment mobile app, check the Notifications section for real-time updates on your refund status. This is particularly useful for on-the-go tracking.
Billing Section: Within your account settings, visit the Billing section. This area provides insights into all transactions, including any refunds initiated or completed.
Refund Progress Information: Parchment provides specific details about your refund progress, such as processing times and any actions needed from your side, ensuring complete transparency.
Dedicated Support Tools: Utilize the help resources available in the Parchment system if you have questions about your refund. The Help Center can guide you through common issues and queries.
FAQ
If you forget to cancel your reservation on time, unfortunately, Parchment's refund policy typically does not allow for refunds in such cases, as the cancellation deadline is set to ensure proper management of bookings. We recommend reviewing the specific terms at the time of booking and reaching out directly to customer service for any individual circumstances that may be considered.
Refunds from Parchment typically take 5 to 10 business days to process and appear in your account, depending on your bank or payment provider's processing times. While Parchment initiates the refund as quickly as possible, the final timing may vary.
If you see a charge but do not have an active subscription, please check your email for any communications from Parchment regarding past services. If you still have questions or need clarification, contact Parchment's customer support for assistance in resolving the issue.
If you are unable to secure a refund directly from Parchment, consider reaching out to their customer service again for further assistance. You may also choose to escalate your request within Parchment's support system for additional review. Additionally, reviewing your account details and transaction history may provide useful insights into your situation.
If Parchment refuses to issue a refund, you can start by carefully reviewing their refund policy to understand the criteria for refunds. Additionally, consider reaching out to their customer support team again for clarification or assistance. It may also be helpful to verify your account details and any relevant transaction information to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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