How to Get a PAWS Refund

• Order Number: Locate your unique order number from your PAWS transaction for accurate processing.
• Email Confirmation: Gather the email receipt or confirmation you received post-purchase as proof of transaction.
• Account Details: Ensure you have your PAWS account information, such as your username or registered email associated with the purchase.
• Reason for Refund: Clearly outline the reason for your refund request, such as an issue with a service or product, to expedite the process.
• Pet Details: If the refund relates to a specific pet service, have details ready, including pet name and ID, as this may be referenced during the process.
• Payment Method Information: Note the method used for payment (credit card, PayPal, etc.), as it may be needed for processing your refund.
• Supporting Documentation: If applicable, provide any additional documentation, such as photos or service records, that support your refund request.
• Timeframe of Service: Include the date of the service or purchase in question to help PAWS verify your claim swiftly.

*Working days are Monday to Friday, and don't include public holidays.

At PAWS (paws.org), users have specific rights related to their subscriptions and services provided. Understanding these rights can help clarify when users may qualify for refunds based on their individual situations.

Refund eligibility at PAWS is primarily determined by factors such as the nature of the service or product, the billing cycle, and specific circumstances surrounding account usage. Below are some situations that may qualify users for a refund:

• Service Interruption: If there are significant interruptions to the service that prevent users from accessing their subscriptions, they might be eligible for a refund for the interrupted period.
• Account Management Issues: Users who encounter problems managing their subscription or accessing services may qualify for adjustments based on their experience.
• Subscription Downgrade Requests: If a user decides to downgrade their subscription and follows the necessary processes, they may be eligible for a prorated refund based on the new plan.
• Event Cancellations: In the case of events organized by PAWS that are canceled, users who registered for these events may qualify for a refund of their registration fees.
• Service Dissatisfaction: If a user is significantly dissatisfied with the service provided and has communicated this to PAWS within a specified timeframe, they might be eligible for a partial refund based on the circumstances.

It is recommended that users reach out to PAWS directly for detailed guidance regarding their specific situation to understand potential eligibility for refunds better.

At PAWS, we understand that sometimes situations arise that necessitate a refund. Here are some real user scenarios illustrating how individuals have successfully claimed refunds with our support:

• Subscription Pause Request: A user decided to pause their quarterly subscription due to a temporary relocation. After reaching out to PAWS support, they were able to receive a prorated refund for the unused portion of their subscription, ensuring they only paid for the time they actively used the service.
• Accidental Upgrade: A customer accidentally upgraded their pet care plan while navigating the website. Upon realizing the mistake, they contacted customer service, and PAWS processed a refund for the difference in pricing swiftly, restoring the user's original plan without hassle.
• Service Interruption: During a scheduled maintenance update, a user experienced a temporary service interruption that affected their account access. After notifying PAWS, they were granted a refund for the affected service month, reflecting PAWS' commitment to customer satisfaction.
• Billing Clarification: A customer noticed an increase in their billing amount compared to previous months. They reached out for clarification and discovered it was due to an annual adjustment in their plan. After discussing their needs, they opted for a different plan better suited to their budget, and PAWS issued a refund for the difference, making the transition seamless.

Tracking your refund status with PAWS is streamlined and user-friendly, ensuring you stay informed every step of the way. Here are some efficient methods to keep an eye on your refund progress:

• Email Notifications: Look out for refund status updates sent directly to your email. These emails will provide crucial information about your refund request and any actions required on your end.
• In-App Notifications: If you're using the PAWS mobile app, check for in-app notifications. These alerts provide real-time updates about your refund, ensuring you don’t miss any important messages.
• Account Dashboard: Log into your PAWS account and navigate to the Order History section. Here, you can view the current status of your refund, including whether it’s pending, completed, or if additional information is needed.
• Billing Section: For detailed insights, visit the Billing section of your account settings. This area displays all transactions, including refunds, and you can track the date of initiation and expected completion date.
• Refund Progress Details: When checking your refund status, PAWS provides specific details about the progress, including the reason for the refund, the amount, and the estimated time frame for processing.
• Customer Support: If you have any questions or concerns about your refund, don’t hesitate to contact PAWS Customer Support directly through the app or website. They can provide personalized assistance and updates.