Many users often overlook the intricacies of billing until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Penny Realty, including who is eligible and the straightforward steps to request your money back swiftly. Our aim is to help you navigate the refund process with ease, ensuring you feel confident and informed throughout.
What You Should Prepare Before Applying For Refund
Account Information: Your Penny Realty account username and email address associated with the account.
Transaction ID: The transaction ID for the service or property rental you are requesting a refund for.
Service Details: Specify the service provided, such as rental assistance, property management, or listing services.
Proof of Payment: Include a copy of your payment confirmation or receipt for the transaction.
Communication Records: Document any correspondence with Penny Realty regarding the service or issue that led to the refund request.
Refund Reason: Clearly outline the reason for your refund request, referencing specific policies mentioned in the Penny Realty refund policy.
Cancellation Notice: If applicable, include proof of any cancellation notice submitted prior to the refund request, adhering to any timeframes specified.
Property Details: If your refund relates to a property, provide the property address and any listing information pertinent to the service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
2-4 working days
Venmo
1-3 working days
Cash
Immediate (if in office)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Penny Realty
At Penny Realty, we value transparency and aim to ensure our users are well-informed about their rights regarding service usage and potential refunds. Refund eligibility is determined by specific circumstances surrounding account management and service transactions. Understanding these criteria will help you navigate your experience with us.
Cancellation of Services: If you decide to cancel a property management service before the end of the agreed period, you may qualify for a refund relative to the remaining days in your billing cycle, depending on your service agreement.
Service Disruptions: In the event of a significant disruption in the services provided, you might be eligible for a refund for the duration of the interruption, as per our policy guidelines.
Incorrect Billing Amounts: If you notice a discrepancy in your billing statement that does not align with your agreed service fees, there may be grounds for a refund based on the review and clarification of your account details.
Multiple Property Listings: For accounts managing multiple properties, if a service fee is charged incorrectly for one listing, this could potentially qualify for a refund once verified through account management consultations.
Prepaid Expenses: In cases where prepaid expenses for services or maintenance are no longer required or utilized, you may be eligible for a refund of those specific charges, subject to validating the circumstances with your account representative.
We encourage all users to reach out to our support team for any inquiries related to eligibility and to ensure your account is managed smoothly.
Step-by-Step Process to Request Your Penny Realty Refund Like a Pro
If you purchased through Penny Realty.com:
Visit the Penny Realty website and log into your account.
Navigate to the Account Settings section.
Select the Billing & Subscriptions option.
Locate the Membership Subscription tab.
Review your recent transactions and identify the one for which you seek a refund.
Click on the Request Refund button next to the specific transaction.
In the message box, mention that the subscription renewed without notice.
Submit your request and await an email confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Penny Realty subscription.
Scroll down and tap Report a Problem.
Select Submit a Request and choose Request a Refund.
Emphasize that the account was unused and provide details to back your claim.
Choose a reason for your refund and submit the request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Menu (three horizontal lines) and select Subscriptions.
Locate your Penny Realty subscription and tap on it.
Select Cancel Subscription to end future billing.
After cancelling, navigate back to the menu and tap on Account.
Find the Purchase History section and locate the subscription charge.
Tap on the charge and select Request a Refund.
In the provided box, stress that you did not receive clear notice of renewal.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account section.
Click on My Subscriptions.
Find your Penny Realty subscription and select it.
Click on Manage Subscription.
Select Request a Refund.
In the request form, state that the subscription renewed without prior notification.
Submit the request and track your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached, you will find supporting documentation related to this request.
Please confirm receipt of this email and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your refund is in the initial stage. Please allow 3-5 business days for review.
Processing
The refund is currently being processed by our finance team.
The refund is underway. You can expect it to be finalized in 3-7 business days.
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the refund processed in your account within 5-10 business days.
Partially Refunded
A portion of the refund has been issued, but some charges remain.
You will receive the partial refund shortly, and the remaining charges will stand. Check your account for updates.
Completed
The refund request has been fully processed and completed.
All actions regarding your refund are finalized. Thank you for your patience!
Canceled
Your refund request has been canceled either by you or by the team.
If this is an error, please contact our customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Penny Realty, clients often find themselves navigating the complexities of property management and real estate services. Here are some realistic scenarios showcasing how users successfully claimed refunds under various circumstances:
Service Overlap Resolution: A client realized they had booked two property management services for the same property by mistake. After contacting customer support to clarify their account, they were able to receive a refund for the duplicate service with no hassle.
Late Cancellation of Real Estate Showings: A customer had to cancel a scheduled real estate showing due to unforeseen circumstances. After promptly informing Penny Realty, they received a full refund for the service with clear communication regarding their cancellation policy.
Billing Adjustment Post-Maintenance: Following a significant maintenance project, a user noticed an adjustment in their billing statement. Upon inquiring with Penny Realty about the charges, they were pleasantly surprised to learn of a small refund due to a promotional discount they weren't aware of.
Plan Change Request: A customer requested to change their subscription plan for property listing services. After discussing their needs with a Penny Realty representative, they successfully received a prorated refund for the previous plan while upgrading to the new one smoothly.
The Easiest Way to Get a Penny Realty Refund
If you're frustrated trying to get a refund from Penny Realty—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Penny Realty is straightforward when you know where to look. Here are specific tips to help you stay updated on your refund process:
Check Your Email for Updates: Penny Realty typically sends refund status updates directly to your registered email address. Look for emails with the subject line "Refund Status Update" for the most current information.
Utilize the Penny Realty Mobile App: If you use the Penny Realty mobile app, notifications about your refund will appear in your app notifications. This will include updates about processing times and any actions needed on your part.
Visit Your Account Dashboard: Log into your Penny Realty account and go to the dashboard. The Order History section will display the current status of your refunds, detailing whether they are pending, processed, or completed.
Explore the Billing Section: For detailed information on your refunds, navigate to the Billing Section in your account settings. This area provides a comprehensive overview of all your transactions, including any pending refunds.
Contact Customer Support: If you have specific questions or concerns regarding your refund, don’t hesitate to reach out to Penny Realty’s Customer Support. They can provide additional details that may not be visible in your account.
FAQ
Unfortunately, if you forget to cancel before the deadline, we cannot issue a refund for the current billing period. We encourage our users to review their account settings and cancellation policies to avoid missing deadlines in the future.
Refunds from Penny Realty typically take between 5 to 10 business days to process, depending on your financial institution. Once processed, the timing for the funds to appear in your account may vary based on your bank's policies.
If you see a charge but do not have an active subscription, please check your account history for any previous subscriptions or transactions. If you still believe there is an error, contact our customer support team for assistance, and they will help you resolve the issue.
If you're unable to obtain a refund directly from Penny Realty, consider reaching out to customer service again for further assistance. You may also want to escalate your request within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and any relevant policies may provide further clarification on your options.
If Penny Realty refuses to issue a refund, it may be helpful to review their refund policy to ensure you understand the guidelines. You can also reach out to their customer support for clarification or to discuss your situation further. Additionally, checking your account details for any relevant information may provide insights into the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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