How to Get a People Refund

• Order Confirmation Email: Locate the original confirmation email sent upon your purchase, which contains essential details about your transaction.
• Transaction ID: Have your order's unique transaction ID ready, which will help expedite the refund process.
• Product Condition: Ensure the product is in its original condition if it’s required to be returned, as this may affect your eligibility for a refund.
• Photos of the Product: Take clear photos of the product, especially if there are issues with it, to provide as evidence when requesting a refund.
• Customer Account Details: Log into your account at exoticfeverhotsauce.com to gather information related to your order history.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund to submit with your request.
• Return Shipping Information: Familiarize yourself with the return shipping process and ensure you have a reliable shipping method if returning a physical product.

At People, we strive to ensure that our customers have a clear understanding of their rights regarding refunds. Our focus is on providing high-quality products, specifically our exotic hot sauces, and we recognize that there may be circumstances where a refund could be requested. Below are the specific situations where users might find themselves eligible for a refund:

• Product Defects: If a product arrives damaged or with defects that affect its quality, customers may qualify for a refund.
• Incorrect Orders: If an order is not fulfilled correctly—such as receiving the wrong flavor or size—customers could be eligible for a refund.
• Shipping Issues: In cases where the product is lost during shipping or doesn't arrive within the expected timeframe, customers might be able to request a refund.
• Unsatisfactory Product Quality: Should a customer feel that a product does not meet the described quality standards, they may reach out for refund eligibility.
• Subscription Changes: For subscription services related to recurring orders, adjustments or cancellations made within the specified timeframe prior to the billing cycle might allow customers to inquire about possible refunds.

We encourage customers to reach out to our customer service team for assistance with specific inquiries regarding their orders and the potential for refunds. Our goal is to provide support and clarity throughout the process.

At People, customers occasionally find themselves needing assistance with refunds due to various circumstances. Below are a few realistic scenarios illustrating how clients successfully claimed refunds.

• Order Mix-Up: A customer ordered a variety pack of hot sauces but received an incorrect flavor. Upon contacting People’s customer service with the order number, they were able to quickly arrange a refund for the returned product while ensuring the correct item was sent.
• Subscription Adjustments: A long-time subscriber realized that they were no longer consuming sauces at the same rate and decided to downgrade their subscription tier. After reaching out to People, they received a refund for the difference in pricing for the current billing cycle, ensuring a smooth transition to the new plan.
• Shipping Delay: A customer was excited for a birthday gift shipment but faced an unexpected shipping delay. After notifying People about the urgency of the situation, they received a partial refund for shipping costs which was appreciated greatly for the inconvenience caused.
• Gift Card Balance Query: A customer discovered they had an unspent balance on a gift card after checking their account. Upon requesting assistance on how to redeem it or transfer it, People facilitated a process that led to a refund of the unused amount, enhancing the customer experience.

Tracking your refund status efficiently with People is straightforward when you know where to look and what to expect. Here’s how to stay updated on your refund progress:

• Email Notifications: Keep an eye on your email inbox. People will send you an email confirmation once your refund has been initiated, including details on the amount and expected processing time.
• In-App Notifications: If you use the People mobile app, check for in-app notifications. You will receive updates directly within the app about your refund status.
• Account Dashboard: Log into your People account and navigate to the Order History section. This is where you can view all past orders, and any processed refunds will be reflected alongside the original purchase details.
• Billing Section: For more specific information related to refunds, go to the Billing section in your account. Here you can see a breakdown of any transactions, including pending and completed refunds.
• Refund Progress Updates: People typically provides key updates during the refund process, such as when the refund is successfully processed and an estimated time frame for when the funds will return to your payment method.
• Customer Support: If you have questions about your refund, don’t hesitate to contact People’s customer support directly. They can provide real-time updates and assist with any specific concerns you may have.