Billing details often stay in the background of our busy lives until an unexpected charge comes to light, prompting questions about refunds and eligibility. This comprehensive guide is here to clarify how refunds work at Per'La Specialty Roasters, ensuring you understand who qualifies and the simple steps to request your money back swiftly. With this information at your fingertips, navigating the refund process will be smooth and straightforward.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have the original order confirmation email accessible, which contains your purchase details.
Transaction ID: This unique identifier is essential for processing your refund request efficiently.
Account Details: If you have an account on drinkperla.com, ensure you are logged in to your account for easy access to order history.
Evidence of Purchase: Screenshots or other documentation showing your purchase date and item details can expedite the process.
Product Condition Description: If your refund is due to an issue with the coffee or related products, be prepared to describe the condition and any problems experienced.
Return Method: Familiarize yourself with Per'La's return policy and methods to return any physical items, if applicable.
Reason for Refund: Clearly articulate the reason for your refund to assist customer service in processing your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Per'La Specialty Roasters
At Per'La Specialty Roasters, we strive to ensure customer satisfaction with our specialty coffee products and subscription services. Understanding your rights regarding refunds is essential for a smooth experience with our offerings.
Customers may qualify for a refund under certain circumstances, which include the following:
Defective or Damaged Products: If any coffee products arrive damaged or defective upon receipt, users may be eligible for a refund. It’s important to report such issues promptly to facilitate the return process.
Subscription Adjustments: If you encounter issues with your subscription deliveries, such as receiving the wrong coffee blend or quantity, you might qualify for a refund or replacement, provided these issues are reported within a reasonable timeframe.
Unsatisfactory Quality: Should a product not meet the expectations of quality as described, customers may inquire about refund options. Each situation will be assessed on its specific merits.
Order Cancellations: If an order is canceled prior to shipping, customers may be eligible for a full refund. Please refer to specific cancellation timelines in your account settings for more information.
It’s important to contact customer support for any inquiries regarding refunds to ensure a clear understanding of eligibility based on individual circumstances.
Step-by-Step Process to Request Your Per'La Specialty Roasters Refund Like a Pro
If you purchased through Per'La Specialty Roasters.com:
Go to drinkperla.com.
Scroll to the bottom of the page and click on Contact Us.
Choose Email or Live Chat to reach customer support.
In your message, clearly state your request for a refund.
Include specific details such as:
Your account email.
Date of last charge.
The amount charged.
Mention any relevant observations, such as "the subscription renewed without prior notice" or "the account had minimal use".
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Per'La Specialty Roasters subscription and tap on it.
Select Report a Problem.
Choose the transaction that requires a refund.
Explain your request succinctly, indicating "the subscription renewed without notice" or that it was "not used after the last charge".
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Account.
Tap Purchase History and locate the Per'La transaction.
Tap on the transaction and select Request a Refund.
Provide a brief reason for the refund, like "I wasn’t notified of the renewal" or "I have not used the service recently".
If you purchased through Roku:
Visit the Roku website or open the Roku app.
Log in to your account.
Navigate to Your Account and select Manage My Subscriptions.
Find the Per'La subscription in the list.
Select Report a Problem or Send Feedback.
Mention that the subscription renewed automatically or that it was rarely used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Per'La Specialty Roasters for Refund
I would like to request a refund in the amount of [Amount].
Attached to this email are relevant documents for your review.
Please confirm the receipt of this request and the status of the refund within 3-5 business days.
Thank you for your attention to this matter. If you need any further information, feel free to reach me at [Your Phone Number].
Best regards,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for us to assess your request.
Processing
Your refund is currently being processed by our team.
Refunds are typically processed within 5 business days.
Refunded
Your refund has been completed and funds are on their way back to you.
You will receive an email confirmation, and the funds should appear within 3-5 business days on your original payment method.
Partially Refunded
A portion of your order has been refunded.
You will see the adjusted amount reflected in your original payment method.
Completed
Your refund process is complete.
No further action is needed, and any funds will have been transferred.
Canceled
Your refund request has been canceled.
If this was an error, please contact our support team to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Per'La Specialty Roasters, we understand that customer satisfaction is paramount. Below are some common scenarios where users successfully claimed refunds due to specific situations while engaging with our coffee and subscription services.
Subscription Adjustment: A customer realized they had unintentionally ordered a larger quantity of coffee in their subscription plan. After contacting our support team, they were able to adjust their order for the month and received a refund for the extra items that were not needed.
Product Quality Concern: A user received a batch of coffee beans that had an unexpected flavor deviation. After reaching out to us with feedback, we offered a refund for the purchase due to the quality concern, ensuring they received the high standards they expect from us.
Shipping Delay: A customer experienced an unexpected delay in shipping due to weather conditions. After discussing their situation with our team, they were issued a refund for the shipping costs as a goodwill gesture, enhancing their overall experience with our brand.
Gift Card Balance Inquiry: A customer discovered that their gift card balance had remaining funds after making a purchase. They inquired about how to apply the remaining balance to a subsequent order and were able to receive a refund for the minor discrepancy, ensuring a seamless purchasing experience.
The Easiest Way to Get a Per'La Specialty Roasters Refund
If you're frustrated trying to get a refund from Per'La Specialty Roasters—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Per'La Specialty Roasters is simple and efficient when you know where to look. Here are key steps to help you stay updated on your refund progress:
Email Notifications: Check your registered email for updates regarding your refund. Per'La Specialty Roasters typically sends confirmation emails when your refund is initiated, including estimated timelines for processing.
Account Dashboard: Log into your account on drinkperla.com and navigate to the Order History section. Here, you can view the status of your recent purchases and any associated refunds, with detailed notes on each order's progress.
Order Status Page: Use the Order Status feature available on our website. Enter your order number and email address to see precise details about your refund status and any actions taken.
Mobile App Updates: If you have the Per'La Specialty Roasters mobile app, you can receive in-app notifications regarding your refunds. Make sure to enable notifications to stay informed about any changes in your refund status.
Billing Section Insights: Visit the Billing section of your account settings. This area may provide insights into any refunds processed and pending refunds for greater transparency.
Customer Support: If you have questions or don’t see your refund status reflected in your account, reach out to our customer support team directly through the app or website for real-time assistance.
FAQ
Refunds for missed cancellations are typically not offered, as orders are processed according to the schedule established at the time of purchase. We recommend reviewing our cancellation policy for specific details, and reaching out to our customer service team if you have further questions or need assistance.
Refunds typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once your refund is initiated, you will receive a confirmation email detailing the transaction. We appreciate your patience during this process.
If you see a charge but do not have an active subscription, please double-check your account details on our website to confirm your subscription status. If you still believe there's an error, contact our customer support team with the relevant charge details, and we will assist you further.
If you're unable to secure a refund directly through Per'La Specialty Roasters, consider reaching out to customer service again for further clarification or assistance. You may also explore escalating your inquiry within their support system to ensure it receives appropriate attention. Additionally, reviewing your account details and previous communications may provide valuable context for your situation.
If Per'La Specialty Roasters refuses to issue a refund, you may want to review their refund policy to understand the terms and conditions. Additionally, consider reaching out to their customer support team again for further clarification. Checking your order details in your account may also provide insights into the situation.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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