Billing can often slip our minds until an unexpected charge catches us off guard, like an automatic subscription renewal. This guide is designed to help you understand how refunds work with Per Mar Security Services, clarifying eligibility and the steps you need to take for a smooth refund process. Whether you have questions about your account or need assistance with a request, we’re here to provide the support you need to get your money back quickly and easily.
What You Should Prepare Before Applying For Refund
Account Number: Have your unique account number handy, as this is essential for identifying your service.
Transaction ID: Provide the transaction ID for the specific payment that you are requesting a refund for.
Service Details: Be ready to specify the type of service you received, including installation or monitoring services.
Payment Method: Note the payment method used (credit card, bank transfer, etc.) for tracking the refund appropriately.
Service Agreement: Have a copy of your service agreement or contract available to reference terms related to refunds.
Documentation of Issue: Gather any correspondence regarding issues with the service, such as emails or support tickets.
Refund Request Form: Fill out and prepare any specific refund request forms provided by Per Mar Security Services.
Proof of Cancellation: If applicable, provide proof that you canceled the service before the billing cycle.
Contact Information: Ensure you have your current contact information ready, as they may need to reach you regarding your request.
Follow-Up Dates: Document any previous communications or follow-up dates that pertain to the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
Checking Account ACH
7-10 working days
Cash
Refunds not available
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Per Mar Security Services
At Per Mar Security Services, users have the opportunity to understand their rights regarding services rendered and potential eligibility for refunds. Given the nature of their offerings, which include security monitoring, installation of security systems, and related maintenance services, various scenarios may arise where a user might seek clarification on charges or consider the possibility of a refund.
Service Disruption: Users may qualify for a refund if there is a significant disruption in the security monitoring service that goes unresolved within a specific timeframe, affecting the reliability of the service.
Service Cancellation: If a user initiates a cancellation within the designated notice period and has been billed for services that are no longer provided, they might be eligible for a refund for the unearned portion of the billing cycle.
Equipment Malfunction: If the security equipment installed by Per Mar Security Services malfunctions and cannot be repaired or replaced in a timely manner, users may inquire about potential refunds for the service being offline during that time.
Incorrect Billing: If a user identifies a billing discrepancy related to a service or product they did not receive or were not scheduled for, they may inquire about rectifying the charge and the possibility of a refund for that amount.
For specific situations and a detailed understanding of eligibility, users are encouraged to review Per Mar Security Services’ terms or contact their customer service for further assistance.
Step-by-Step Process to Request Your Per Mar Security Services Refund Like a Pro
If you purchased through Per Mar Security Services.com:
Visit the Per Mar Security Services website.
Scroll down to the bottom of the page and click on the Contact Us link.
Choose the Customer Service option.
Select the Billing Inquiry category from the drop-down menu.
In the message box, clearly state your request for a refund including your account number and the reason for your request, such as "the subscription renewed without notice" or "the account was unused".
Click on the Submit button.
Keep an eye on your email for any responses, and be prepared to follow up if you don’t hear back within a week.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Per Mar Security Services subscription in the list.
Tap on it, then click Cancel Subscription if you intend to proceed.
Head to the App Store and click on your profile icon in the top right corner.
Tap on Purchases, then find the transaction for the subscription.
Choose Report a Problem and select the reason for your refund request, emphasizing phrases like "I did not use my subscription" or "it renewed without notification".
Submit the request and monitor your email for the outcome.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and find your Per Mar Security Services subscription.
Tap Manage, then select Cancel Subscription if applicable.
Go back to Account History under Payments & Subscriptions.
Locate the transaction, then click on Report a Problem.
Choose Request a Refund and specify your reason, using phrases like "the subscription was not used" or "it renewed unexpectedly".
Submit your request and check your email for updates.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Click on your Profile and select Manage Subscriptions.
Find the Per Mar Security Services subscription and click on it.
Select Cancel Subscription if necessary.
While still in the subscription management area, look for the option to Request a Refund.
In your request, mention points like "my subscription renewed without my consent" or "the service was not utilized".
Send the request and keep an eye out for email confirmation regarding the status of your refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Per Mar Security Services for Refund
Script
Copy
Subject: Refund Request – Per Mar Security Services Account [Your Email]
Dear Per Mar Security Services Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. The details are as follows: [describe reason].
Given this situation, I would like to request a refund in the amount of [Amount].
I have attached any relevant documentation for your reference.
Please confirm the receipt of this request and the status of my refund within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
Please allow up to 5 business days for processing. You will be notified once it’s approved.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be completed within 7 business days.
Refunded
The refund has been successfully processed and funds are being returned to your account.
The amount will reflect in your account within 3-5 business days depending on your bank.
Partially Refunded
A portion of your original payment has been refunded.
Check your account for the exact amount credited back. Contact support for any queries.
Completed
Your refund process is complete, and the funds should now be in your account.
You should see the refund in your account balance. Thank you for your patience!
Canceled
Your refund request has been canceled and will not be processed.
If this was an error, please contact customer support to discuss your options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Per Mar Security Services, our commitment to customer satisfaction means that we handle refund requests with care and understanding. Here are some real user scenarios illustrating how refunds were successfully claimed:
Service Downgrade: A customer realized that their monthly security monitoring plan was more robust than they needed. After discussing their reduced requirements with customer service, they opted to downgrade to a lower-tier plan and successfully received a pro-rated refund for the unused portion of their previous subscription.
Equipment Return: A client experienced compatibility issues with a newly installed security system. After contacting Per Mar for assistance, they were able to return the incompatible equipment within the allowed period, resulting in a full refund for the returned items.
Billing Clarification: A small business owner noticed an unexpected charge on their account related to service fees. Upon reaching out for clarification, the customer service team identified that the charge was related to a previous consultation service. Understanding the confusion, they provided a refund for a charge not applicable to the owner's current account needs.
Cancellation During Trial Period: A user participating in a free trial of a home security system decided it wasn't the right fit for their needs. They contacted Per Mar prior to the trial ending, expressed their decision to cancel, and received a full refund for any applicable fees before the trial officially concluded.
The Easiest Way to Get a Per Mar Security Services Refund
If you're frustrated trying to get a refund from Per Mar Security Services—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Per Mar Security Services is straightforward and designed for your convenience. Here are some effective ways to stay updated on your refund process:
Email Notifications: Per Mar Security Services sends timely email updates regarding the status of your refund. Check your inbox for emails that include information on the approval, processing, and completion stages of your refund.
Account Dashboard: Log into your Per Mar account to access your account dashboard, where you can view a detailed overview of your transactions, including any pending or completed refunds in the order history section.
Mobile App Notifications: If you use the Per Mar mobile app, enable notifications to receive real-time updates on your refund status directly to your smartphone. This feature allows you to stay informed wherever you are.
Billing Section: In your account settings, navigate to the billing section for specific details on your refunds, including the original transaction date and estimated refund timeline.
Customer Support Access: If you have any questions or need further assistance regarding your refund, you can quickly contact customer support through the app or website. They can provide personalized updates based on your account.
FAQ
Per Mar Security Services typically has a policy in place regarding cancellations and refunds. If you forgot to cancel on time, it's best to contact their customer service directly to discuss your situation. They may be able to offer guidance or options based on your circumstances.
Refund processing times can vary depending on the payment method and your financial institution. Typically, you can expect the refund to be processed within 5 to 10 business days after your request has been approved. For the most accurate timeline, it's best to check with your bank or payment provider.
If you notice a charge but do not have an active subscription, please first check your account details on our website for any possible subscriptions that may be linked to your payment method. If you still have questions or need assistance, contact our customer support team for further clarification and support in resolving the issue.
If you are unable to get a refund directly from Per Mar Security Services, consider reaching out to their customer service team again for further assistance. You may also want to escalate your inquiry within their support system or review your account details for any additional information that could help clarify your situation.
If Per Mar Security Services refuses to issue a refund, start by reviewing their refund policy for further clarity on the terms and conditions. You may also consider reaching out to their customer support team again to discuss your concerns or inquire about your account details for any possible resolutions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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