How to Get a Perfectly Imperfect Refund

• Order Number: Locate your unique order number associated with the purchase you wish to refund.
• Purchase Receipt: Ensure you have a digital or printed copy of the receipt you received upon purchase.
• Item Condition: Check that the item is in its original, unused condition, as required by Perfectly Imperfect's refund policy.
• Photos: Take clear photographs of the item, especially if it is damaged or defective, to support your refund request.
• Account Information: Have your account details ready, including email associated with your order, to streamline the process.
• Refund Request Form: Prepare any specific forms or documentation required by Perfectly Imperfect for initiating a refund.
• Proof of Payment: Gather confirmation of payment, such as a bank statement or payment transaction confirmation email.
• Reason for Return: Be ready to articulate the reason for the refund clearly, as this may be required in your request.

*Working days are Monday to Friday, and don't include public holidays.

At Perfectly Imperfect, we understand that customer satisfaction is paramount. Our refund policy is designed to address various situations that our users may encounter. The eligibility for a refund primarily depends on the nature of the products and services provided, as well as the specific circumstances surrounding the purchase.

• Product Defect or Damage: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund. It is required that you report the issue within a specific timeframe after receiving your order.
• Incorrect Item Received: In the event that an order is fulfilled incorrectly, customers can contact us to resolve the issue, which may include returning the incorrect item for a potential refund.
• Subscription Services: For any subscription services offered by Perfectly Imperfect, if a user decides to cancel the service, they may be eligible for a prorated refund depending on the cancellation date relative to the billing cycle.
• Change of Mind Policy: In instances where customers change their minds about a non-custom product, refunds are typically offered if the request is made within an allowable timeframe and all original packaging and tags are intact.
• Event or Class Cancellations: If an event or class hosted by Perfectly Imperfect is canceled, participants may be eligible for a full refund, including any associated fees.

We encourage our customers to review our specific policies regarding refunds and reach out to our customer service team for assistance with any specific inquiries related to their accounts or orders.

At Perfectly Imperfect, we understand that questions about billing or product quality can arise. Here are some real user scenarios where customers successfully claimed refunds, highlighting how they navigated their experiences.

• Subscription Plan Adjustment: A customer realized their subscription plan included features they weren't utilizing. After contacting customer support to inquire about their options, they decided to switch to a more suitable plan. The team promptly issued a refund for the difference in pricing, ensuring the customer felt satisfied with their subscription.
• Product Exchange Due to Sizing: A shopper purchased a clothing item that didn’t fit as expected. After reaching out to Perfectly Imperfect’s customer service to explain the situation, they were able to return the item and receive a full refund, making it easy to find the right size without any hassle.
• Order Delay Resolution: A customer experienced a shipping delay with their order and wanted to inquire about it. Upon reaching out, they learned about the delay and, understanding the circumstances, requested a refund for expedited shipping charges. The Perfectly Imperfect team promptly processed the request to ensure the customer felt valued.
• Billing Clarification: A user noticed an unfamiliar charge on their account and reached out for clarification. After a friendly conversation with customer service, it was identified as a one-time fee for an add-on feature they had forgotten about. The user decided to cancel that feature and requested a refund for the charge, which was honored swiftly to maintain trust and transparency.

Tracking your refund status with Perfectly Imperfect is designed to be a seamless experience, allowing you to stay informed every step of the way. Here’s how to efficiently track the progress of your refund:

• Check Your Email: After requesting a refund, keep an eye on your email for updates. Perfectly Imperfect sends notifications regarding the status of your refund, including confirmation when it has been processed.
• Use the Mobile App: If you have the Perfectly Imperfect app, log in to check your refund status. Navigate to the Orders section, where you can see detailed updates on your refund requests.
• Visit Your Account Dashboard: Log into your account on the Perfectly Imperfect website. Go to the Order History section to find the details of your refund, including dates and amounts.
• Billing Section Insights: For specific information on how your refund is being processed, check the Billing section in your account settings. Here, you can see any adjustments made to your billing statement due to the refund.
• Track Your Refund Progress: Perfectly Imperfect provides a clear status update on your refund's progress—look for terms such as "Processing", "Refund Approved", or "Refund Completed" to understand where your request stands.