When it comes to utilizing services from Performance Bodywork, many users often overlook the billing process—until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process with ease, outlining who is eligible for refunds and the simple steps you need to take to request your money back efficiently. Our goal is to ensure you have all the information necessary for a smooth refund experience, empowering you to make the most of your investment in your well-being.
What You Should Prepare Before Applying For Refund
Account Information: Your Performance Bodywork account email and username.
Transaction ID: The unique transaction ID for the service you are seeking a refund for, which can be found on your confirmation email.
Service Details: Information about the specific service you received, including the date, type of session, and therapist name if applicable.
Reason for Refund: A clear and concise explanation of why you are requesting a refund, including any issues experienced during the session.
Documentation: Any relevant documentation such as email confirmations, receipts, or text communications with Performance Bodywork.
Payment Method: The original payment method used for the service (credit card, PayPal, etc.), including partial card numbers if necessary.
Refund Policy Review: Familiarity with Performance Bodywork’s refund policy to ensure eligibility for the requested refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 business days
PayPal
1-3 business days
Gift Card
Immediate
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Performance Bodywork
At Performance Bodywork, we understand that circumstances can change, and you may have questions regarding eligibility for refunds related to our services. Our primary goal is to ensure you have a positive experience while receiving bodywork therapies that enhance your well-being. Below are specific situations that may qualify for a refund, depending on your individual circumstances.
Cancellations: If you have canceled a scheduled service within our specified notice period and have not utilized the service, you may qualify for a refund.
Service Rescheduling: In cases where you were unable to attend a scheduled appointment and notified us within the required timeframe, the unused service may be eligible for rescheduling or refund.
Gift Card Issues: If you have purchased a gift card for services and it remains unused due to a service or scheduling conflict, you may discuss options for a refund or reissuance.
Health-Related Cancellations: If a health issue prevents you from attending a scheduled appointment, and proper documentation is provided, you may be considered for a refund based on our policies.
Service Quality Concerns: If you feel that the service received did not meet the agreed-upon standards, you can reach out to us to discuss your experience, and eligibility for a potential credit or refund may be evaluated.
Step-by-Step Process to Request Your Performance Bodywork Refund Like a Pro
Choose the transaction and in the description, state that the subscription renewed unexpectedly.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Manage Account > Subscriptions.
Find your Performance Bodywork subscription.
Click on Unsubscribe to cancel the service first.
After cancellation, visit the Roku Support page: support.roku.com.
Select Contact Us and choose the request a refund option.
Provide the necessary details and state that you did not use the service during the billing cycle.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate a confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is waiting for approval.
Please allow up to 3 business days for us to review your request.
Processing
Your refund is being processed by our team.
This typically takes 5-7 business days before it's completed.
Refunded
Your refund has been issued successfully.
The amount should reflect in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your original payment has been refunded.
Check your email for details on the refunded amount.
Completed
Your refund process has been completed.
You will receive a confirmation email shortly.
Canceled
Your refund request has been canceled.
If you believe this is in error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Performance Bodywork, our focus is on providing exceptional bodywork services and fostering a supportive environment for our customers. Here are some real user scenarios where refunds were successfully claimed:
Cancellation of a membership plan: A customer realized that their busy schedule would not allow them to fully utilize their monthly membership. After discussing their situation with our support team, they successfully received a refund for their most recent payment, allowing them to cancel without any penalties.
Appointment rescheduling: A client had to reschedule a pre-paid bodywork session due to a family emergency. After reaching out to our customer service, they were issued a refund for the session as they had to cancel on short notice, and we wanted to ensure they felt cared for in their time of need.
Gift certificate redemption issue: A customer tried to redeem a gift certificate but encountered technical issues on our website. After contacting support, they were issued a refund for the value of the gift certificate, which was promptly resolved, ensuring they could enjoy the service stress-free.
Incomplete service satisfaction: A client expressed concerns regarding the outcome of a specific bodywork session. After discussing their feedback with our team, a refund was processed as a goodwill gesture, demonstrating our commitment to customer satisfaction and quality service.
The Easiest Way to Get a Performance Bodywork Refund
If you're frustrated trying to get a refund from Performance Bodywork—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Performance Bodywork is designed to be a straightforward process. By utilizing the tools available on their platform, you can stay updated on the progress of your refund efficiently. Here’s how:
Email Notifications: Performance Bodywork sends out timely email updates whenever your refund status changes. Look for emails with the subject line "Refund Update" which will provide details on the current status and any necessary actions you may need to take.
Account Dashboard: Log into your Performance Bodywork account and navigate to the Billing Section of your account dashboard. Here, you can view all recent transactions, including refunds, with specific annotations on processing times.
Order History: Within your account, check the Order History tab. Each transaction includes a status indicator showing if your refund has been initiated, processed, or completed, providing a clear view of where your refund stands.
Mobile App Notifications: If you’re using the Performance Bodywork mobile app, enable push notifications to receive instant updates regarding your refund status. This way, you’ll be alerted immediately about any changes without having to log in repeatedly.
Customer Support: If you have questions about your refund that aren’t addressed in your account or email updates, reaching out to Performance Bodywork's customer support via the app or website can provide you with real-time answers.
FAQ
If a user forgets to cancel their appointment in time, we typically adhere to our cancellation policy, which may not allow refunds under those circumstances. However, we encourage users to reach out to our customer service team to discuss their situation, as we strive to be accommodating and ensure a positive experience.
Refunds processed by Performance Bodywork typically take 5 to 10 business days to reflect on your original payment method. This timeframe can vary based on your bank or card issuer's policies. If you have any questions about your refund status, feel free to reach out to our customer support.
If you see a charge but do not have an active subscription, please check your account status and any previous transactions for clarity. To resolve the issue, contact our customer support team with your account details, and we will assist you in reviewing the charge.
If you are unable to receive a refund directly from Performance Bodywork, consider reaching out to their customer service team for further assistance. You might also explore escalating your inquiry within their support structure to ensure your concerns are adequately addressed. Additionally, reviewing your account details on their website may provide further clarity on the situation.
If Performance Bodywork declines to issue a refund, you may want to carefully review their refund policy to understand the conditions that apply. Additionally, consider reaching out to their customer support again for clarification or further assistance. It's also a good idea to verify your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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