How to Get a Performance Course Refund

• Account Login Information: Ensure you have your Performance Course account credentials to access your purchase history.
• Order Confirmation Email: Locate the order confirmation email or receipt that was sent to you after your subscription or purchase.
• Transaction ID: Gather the transaction ID associated with your purchase, which can be found in your account settings or on the confirmation email.
• Details of the Course: Specify the course name and any relevant details, including the start date and whether it was taken or accessed.
• Refund Reason: Prepare a clear explanation stating the reason for your refund request, following Performance Course's guidelines.
• Refund Request Form: If applicable, download and complete any required refund request form from the Performance Course website.
• Evidence of Issues: Collect any relevant screenshots or correspondence if there were technical issues with accessing the course content.
• Payment Method Information: Have your payment method details ready, especially if you need to provide payment confirmation.

At Performance Course, users engage in a subscription-based service that provides training programs and resources designed to enhance athletic performance. As subscribers, customers have specific rights regarding their membership and access to the materials offered. Understanding the eligibility for refunds is essential for users managing their subscriptions and account status.

The following situations may qualify users for a refund from Performance Course:

• Service Cancellation Within Trial Period: Users who cancel their subscription during a trial period may be eligible for a full refund of any charges incurred.
• Unused Subscription Period: If a subscriber has not accessed any content for the billing cycle and decides to cancel, they might qualify for a refund for that period.
• Change in Service Offering: If Performance Course alters its service offerings significantly, users who wish to discontinue their subscription could be eligible for a refund for any pre-paid access that extends beyond the change.
• Technical Issues with Access: Users experiencing persistent technical difficulties that prevent them from using the service may qualify for a refund, provided they have reported the issue and sought resolution.
• Unauthorized Access: In the rare case that users identify transactions for services they did not initiate or use, they could inquire about eligibility for a refund based on their account settings and activity.

For personalized assistance regarding these eligibility criteria, users are encouraged to reach out to Performance Course's customer support team to discuss their specific circumstances and understand their options.

At Performance Course, users often navigate various aspects of their subscriptions and account management. Here are some scenarios where users successfully claimed refunds based on specific circumstances:

• Accidental Subscription Upgrade: A user intended to upgrade their plan but mistakenly selected a higher tier, leading to an unexpected charge. Upon realizing the error, they contacted support, clarified their intention, and promptly received a refund for the difference.
• Course Cancellation Due to Scheduling Conflict: A participant enrolled in a course but later faced a significant scheduling conflict, preventing them from attending. They reached out to customer service to discuss their situation and were offered a refund for the course fees, which they gratefully accepted.
• Account Inactivity Refund Request: A subscriber noticed that their account had been inactive for several months due to personal commitments. They contacted Performance Course to inquire about their billing and were processed for a refund for the unused months after verifying their account status.
• Technical Issues Affecting Course Access: A user experienced ongoing technical difficulties that hindered their ability to access course materials. After reporting the issue and confirming it persisted beyond a reasonable timeframe, the Performance Course team provided a refund for the affected subscription period.

Tracking your refund status with Performance Course is straightforward and designed to keep you informed throughout the process. Here are some specific tips to help you monitor your refund efficiently:

• Check Your Email: Performance Course sends refund updates directly to the email associated with your account. Look for emails titled 'Refund Status Update' which detail the progress of your refund.
• Log into Your Account: Visit the Performance Course website and log into your account. Navigate to the Billing Section to view detailed information about your refunds, including any pending transactions.
• Order History: Access the Order History in your account dashboard. Each order will show its current status, including whether a refund has been initiated and its expected timeline.
• In-App Notifications: If you’ve downloaded the Performance Course mobile app, enable notifications to receive real-time updates about your refund status. These notifications will alert you immediately when there’s any change.
• Customer Support: If your refund is taking longer than expected, you can reach out to Performance Course’s customer support through the app or website. They can provide specific details about your refund status and any potential delays.