Many users often overlook billing details until they encounter an unexpected charge, such as an automatic subscription renewal. Understanding the refund process can be essential for managing your finances effectively. This guide will walk you through how refunds with Performance Program work, who qualifies for them, and the straightforward steps to request your money back quickly and efficiently. Whether you're seeking clarity on your billing or need assistance with a refund, we're here to help you navigate the process.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username.
Transaction ID: The unique ID for the purchase you are seeking a refund for.
Purchase Date: The date when the transaction occurred to help locate your order quickly.
Original Payment Method: Details of how you paid (credit card, PayPal, etc.) for verification purposes.
Service/Product Details: Clearly state which service or product you wish to refund, including any specifics that can help identify your transaction.
Reason for Refund: A concise explanation of why you are requesting the refund, as this may be required.
Previous Communication: Any emails or chat logs with customer support related to your issue that support your request.
Account Activity: Screenshots of your account activity showing the service or product usage, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Performance Program
At Performance Program, we strive to provide clear guidelines regarding user rights and refund eligibility. As a service that offers specialized performance coaching sessions and training programs, it is essential for users to understand the circumstances under which they may qualify for refunds. Below are specific scenarios that could potentially qualify for a refund within the framework of our offerings.
Session Cancellations: If a user has canceled a scheduled coaching session at least 24 hours in advance, they may qualify for a refund for that session, provided it falls within the cancellation policy outlined at the time of booking.
Program Disruptions: Users who experience an unforeseen interruption in their program due to factors beyond their control, such as a medical emergency or severe circumstances, might be eligible for a credit or refund for any unused sessions within the program duration.
Content Issues: If a user faces difficulties accessing agreed-upon materials or resources due to technical issues on our platform, they may inquire about eligibility for a refund or credit for their subscription during the impacted period.
Program Adjustments: Users who find that their needs do not align with the program outcomes might be considered for a review, which could lead to a refund if certain criteria are met based on the program's policies.
Account Management Queries: For any billing discrepancies or questions about charges related to subscription status, users are encouraged to reach out for clarification. Depending on the circumstances, this may lead to a credit or adjustment.
Step-by-Step Process to Request Your Performance Program Refund Like a Pro
If you purchased through PerformancePrograms.com:
Visit the Performance Programs website and log in to your account.
Go to the Account Settings section, usually found in the upper right corner of the homepage.
Look for the Billing History or Subscriptions tab.
Identify the subscription or charge you want to request a refund for and click on Details.
Select the Request Refund option.
In your message, mention that the subscription renewed without notice and that the account was unused since the last payment.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the settings menu.
Select Subscriptions from the list.
Find and tap on the Performance Program subscription.
Select Report a Problem and choose the reason for your refund request.
Emphasize that the subscription renewed unexpectedly and the service was not utilized.
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon in the upper left corner.
Select Subscriptions.
Find the Performance Program subscription and tap on it.
Select Cancel Subscription.
After cancellation, you will be presented with the option to request a refund—click on that.
In your refund request, mention that you were not aware the subscription would renew and that the account was unused.
If you purchased through Roku:
Go to the Roku Home screen and navigate to the Streaming Channels section.
Select Manage Your Subscriptions option.
Find the Performance Program subscription on the list and select it.
Select Cancel Subscription.
After canceling, visit the Roku support page for subscriptions.
In the submit a request option, clearly state that the subscription renewed without prior notice and the account was not used.
Send your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Performance Program for Refund
Script
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Subject: Refund Request – Performance Program Account [Your Email]
Dear Performance Program Team,
I hope this message finds you well.
Unfortunately, I need to address a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I would appreciate it if you could confirm receipt of this email and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your refund request is processed, typically within 2-3 business days.
Processing
Your refund is currently being processed by the financial team.
Please allow an additional 3-5 business days for the refund to be processed and reflected in your account.
Refunded
The refund has been successfully issued and processed.
You should see the refunded amount in your account within a few days, depending on your bank.
Partially Refunded
A partial refund has been issued for your request.
Check your account for the partial amount refunded. If you have further questions, contact support.
Completed
The refund process is complete, and all funds have been transferred.
You can now consider the matter resolved; no further action is required.
Canceled
Your refund request has been canceled, either by you or due to policy violations.
If the cancellation was a mistake, please reach out to support to discuss your options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how users have successfully claimed refunds through Performance Program can provide valuable insights into the process. Here are some specific scenarios illustrating how users navigated their accounts and inquiries:
Subscription Plan Change: A user decided to switch from a monthly subscription to an annual plan after realizing they could save on costs. Upon contacting customer support, they were able to receive a prorated refund for the remaining days of their monthly subscription, making the transition seamless.
Service Interruption: During a planned maintenance window, a user experienced an unexpected interruption that affected their use of the services. After reporting the issue, they were granted a refund for the portion of the subscription that covered the downtime, ensuring they felt valued and respected as a customer.
Account Upgrade Mistake: A user accidentally upgraded their account to a higher tier service but decided it was not necessary. They reached out to customer support shortly after the upgrade, and with a simple request, they successfully received a refund for the upgrade fee, reverting back to their original plan without any hassle.
Billing Cycle Clarification: A user noticed an inconsistency in their billing cycle after switching payment methods. By clarifying their account status with the support team, they were able to receive a refund for an overcharged month, ensuring they were only billed for the services used within the correct timeframe.
The Easiest Way to Get a Performance Program Refund
If you're frustrated trying to get a refund from Performance Program—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Performance Program is straightforward and efficient. Here are the specific ways you can stay updated on your refund progress:
Email Notifications: Performance Program sends automatic email updates regarding your refund status. Make sure to check your inbox for emails with subject lines including 'Refund Update' to get timely information regarding the processing stages.
In-App Notifications: If you’re using the Performance Program mobile app, you’ll receive in-app notifications about your refund status. Ensure that notifications are enabled in your app settings to stay informed without needing to manually check.
Account Dashboard: Log into your Performance Program account and navigate to your Order History. Here, you can find detailed information about past transactions along with their current refund status, including whether it's pending, processed, or completed.
Billing Section: For comprehensive insights on your refunds, visit the Billing section within your account settings. This area provides a clear overview of all billing activities, including any refunds issued and their respective processing dates.
Refund Status Timeline: Performance Program provides a refund status timeline in your account dashboard. This timeline lets you track which stage your refund is currently in, such as initiated, approved, or completed, ensuring you are always up-to-date.
Contact Support: If you have further questions about your refund status or encounter any issues, you can reach out to Performance Program Support directly through the app or the website. Look for the Support link at the bottom of the page for assistance.
FAQ
If you forgot to cancel your Performance Program subscription on time, refunds are generally not provided for payments made prior to cancellation. We encourage you to review our refund policy for specific details and timelines, and feel free to reach out to our support team for assistance with your situation.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once the refund is initiated, you'll receive a confirmation email with further details. Keep an eye on your account, as the timing may vary slightly based on your bank's processing times.
If you see a charge but do not have an active subscription, please verify your account status by logging into your Performance Program account. If you need further assistance, contact our support team with details of the charge, and we'll help clarify your situation.
If you're unable to obtain a refund directly from Performance Program, consider reaching out to their customer service team again for further assistance. You might also explore escalating your concern within their support system to ensure your issue is addressed appropriately. Additionally, reviewing your account details or the terms of service may provide more insights on available options.
If Performance Program denies your refund request, you may want to review their refund policy for any specific guidelines related to your situation. Additionally, reaching out to their customer support again can provide clarification and possibly reveal other options available to you. It’s also beneficial to double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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