Many users only turn their attention to billing when an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process at Perigon, ensuring you understand who is eligible and the steps involved to request your money back efficiently. With clear instructions and helpful tips, we aim to make the refund experience as smooth as possible for you.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Perigon account username and email address linked to your account.
Transaction ID: Locate the specific transaction ID for the order or subscription you’re requesting a refund for.
Service/Product Details: Gather information about the specific service or product you are seeking the refund for, including the name and subscription type.
Reason for Refund: Prepare a clear and concise explanation for why you are requesting a refund, referencing any issues encountered.
Proof of Purchase: Have the original receipt or invoice available to verify your purchase.
Communication Records: Collect any relevant email exchanges or support tickets you’ve had with Perigon regarding the transaction.
Refund Policy Reference: Familiarize yourself with Perigon’s refund policy to ensure your request aligns with their guidelines.
Contact Information: Have your current contact information ready in case they need to reach you for follow-up questions.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Perigon
At Perigon, we understand that users may occasionally have questions about their billing and service qualifications, particularly regarding potential refunds. Users are encouraged to familiarize themselves with their account status and specific service agreements to assist in the determination of eligibility for refunds. While Perigon strives to provide a seamless experience, there are particular circumstances under which users may find themselves eligible for a refund.
Service Interruption: If a user experiences a significant service interruption that falls outside of scheduled maintenance, they may be eligible for a refund for the downtime experienced during that period.
Account Downgrade: In instances where a user opts to downgrade their subscription plan, any unused portion of a higher-tier subscription may be eligible for a prorated refund based on the billing cycle.
Subscription Mistake: Should a user believe that they have been billed for a service or feature not utilized or requested, they may inquire about potential adjustments to their account charges.
Duplicate Account Charges: Users should check their billing history; if they identify charges for services that were not intended or activated, they might explore refund eligibility for those specific instances.
Cancellation Policy Adherence: Users who cancel their service in alignment with Perigon’s cancellation policy and notice periods may discuss potential refunds for any remaining balance in their billing cycle.
Users are encouraged to contact Perigon support directly for any specific inquiries about their individual circumstances, as we aim to assist in resolving billing questions effectively.
Step-by-Step Process to Request Your Perigon Refund Like a Pro
If you purchased through Perigon.com:
Visit the Perigon website and log into your account.
Navigate to the Billing section, typically found in your account settings.
Locate the relevant subscription or charge you wish to request a refund for.
Select the option for Refund Request next to the transaction.
In the request form, briefly mention that the subscription renewed without notice or that the account was unused.
Submit your request and check your email for a confirmation message.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the Settings menu.
Select Subscriptions.
Find and tap on your Perigon subscription.
Scroll down and select Report a Problem.
Choose the reason, such as didn’t recognize charge or not using the service.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions.
Click on Subscriptions and find your Perigon subscription.
Tap on Manage and then select Refund.
Fill out the refund request form, mentioning that the subscription renewed without notice or that you have not used the service.
Submit your refund request and check for follow-up communication.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage account from the menu.
Click on Billing information.
Find the Perigon subscription charge in the list.
Select Request refund.
In your message, emphasize that the charge was unexpected or that the account has been unused.
Submit your request and watch for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account associated with the email address [Your Email]. The details of the billing situation are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. If there are any necessary documents to support my request, I have attached them for your reference.
Please confirm receipt of this email and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your request is reviewed, which typically takes 1-2 business days.
Processing
Your refund is being processed by our team.
Expect your refund to be completed within 3-5 business days.
Refunded
The full amount of your order has been refunded.
You should see the credit reflected in your account in 5-7 business days.
Partially Refunded
A portion of your order total has been refunded.
Review the details in your account or email for specifics on the refund amount.
Completed
The refund process is complete and closed.
No further action is required; you should have received your funds.
Canceled
Your refund request has been canceled.
Please contact support if you believe this was an error or if you need further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Real User Scenarios: When and How Refunds Were Successfully Claimed
Annual Subscription Cancellation: A user decided to cancel their annual subscription to Perigon after realizing they only needed the service for a short period. After following the provided cancellation procedures, they noticed a minor billing discrepancy. Upon contacting customer support, they were able to receive a pro-rated refund for the unused months immediately.
Service Downtime: A small business using Perigon's analytics tools experienced unexpected service downtime during a critical reporting period. They reached out to Perigon’s support team to inquire about their service level agreement. After confirming the downtime, they received a refund for one month of their subscription as a goodwill gesture for the inconvenience.
Plan Change Clarification: A user upgraded their subscription plan but later realized they had selected the wrong option due to confusion on the website. They contacted Perigon’s customer service to clarify the issue. The team promptly helped them switch to their desired plan and processed a refund for the price difference, ensuring user satisfaction.
Billing Cycle Adjustment: An individual subscriber noticed that they were billed for the service shortly after switching to a monthly plan from an annual commitment. They reached out to Perigon to understand the billing cycle better. The support staff provided clear insights, adjusted the billing cycle, and issued a refund for the overlapping amount.
The Easiest Way to Get a Perigon Refund
If you're frustrated trying to get a refund from Perigon—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Perigon can be simple and effective if you utilize the right tools and resources available within the platform. Here's how to efficiently keep an eye on your refunds:
Email Notifications: Check your registered email for updates. Perigon sends refund confirmation emails outlining the status of your refund process, including estimated timelines.
Account Dashboard: Log in to your Perigon account and navigate to the Billing section. Here, you can view all your transactions and any ongoing refunds.
Order History: Access your Order History in your account settings. This section shows detailed information about each order, including refund status updates for specific items.
In-app Notifications: If you have the Perigon mobile app, enable push notifications. You will receive real-time updates regarding your refund requests and any changes in status directly within the app.
Refund Progress Details: Perigon provides comprehensive details about your refund progress, including whether it is pending, approved, or completed, ensuring transparency throughout the process.
Merchant-Specific Tools: Use the Merchant Portal if you are a seller on Perigon. It gives you additional insights into customer refunds and allows you to manage refund requests effectively.
FAQ
Perigon typically has a strict refund policy that requires cancellations to be made prior to the billing cycle. If you forgot to cancel on time, we recommend reaching out to our support team to discuss your situation, as we may be able to offer assistance depending on the circumstances.
Refund processing times can vary depending on your payment method and financial institution. Typically, you can expect to see the refund reflected in your account within 5-10 business days after it's been processed. If you have any concerns, please reach out to your bank for more specific information.
If you notice a charge but do not have an active subscription, please first verify your account status by logging into your Perigon account. If the charge still appears unexpected, contact our support team through the official website for assistance with the issue.
If you are unable to obtain a refund directly from Perigon, consider reaching out to their customer service team again for further assistance. You may also explore options to escalate your request within Perigon's support system, or review your account details for any relevant information that might assist in your inquiry.
If Perigon refuses to issue a refund, the first step is to review their refund policy to understand the criteria and terms outlined. You may also consider reaching out to their support team again for clarification or to provide additional context regarding your request. Additionally, ensure that your account details are accurate and up-to-date, as this may affect the resolution process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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