It's not uncommon for customers to overlook billing details until an unexpected charge prompts questions—especially with automatic renewals. This guide aims to clarify how Perky Jerky's refund process works, outlining who is eligible for refunds and providing clear steps to request a prompt reimbursement. We’re here to ensure that your experience is as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order ID from the confirmation email or your Perky Jerky account overview.
Purchase Date: Note the date when the order was placed, as Perky Jerky may ask for this information.
Item Details: Identify the specific products you wish to refund, including flavors and quantities.
Reason for Refund: Be prepared to briefly describe why you are requesting a refund, such as product quality issues or dissatisfaction.
Proof of Purchase: Have the original receipt or confirmation email ready to verify your purchase.
Account Information: Ensure you have your Perky Jerky account login details if applicable, as they may ask you to verify your identity.
Images of the Product: If applicable, take clear photos of the item in question, especially if it is damaged or defective.
Shipping Information: Be aware of the original shipping method and costs associated with your order for return shipping purposes.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
2-3 working days
Google Pay
2-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Perky Jerky
At Perky Jerky, we strive to ensure a positive experience for our customers. Understanding your eligibility for a refund can help clarify any questions you might have regarding your purchases or subscriptions. Generally, refunds may be requested for specific situations related to the products we offer. Please review the following scenarios that could apply to your account:
Product Quality Issues: If you receive a product that does not meet your expectations due to quality concerns, you may qualify for a refund.
Incorrect Orders: If there is a discrepancy with your order, such as receiving the wrong flavor or an incorrect quantity, this may warrant a refund request.
Shipping Problems: Should your order arrive damaged or not arrive within the promised timeframe, you might be eligible for a refund.
Subscription Management: For customers with subscription services, there may be options for refunds based on your subscription settings and any recent changes made to your account.
We encourage you to review specific product details and order confirmations to determine eligibility for refunds. Please reach out to our customer service for any clarification about your individual situation.
Step-by-Step Process to Request Your Perky Jerky Refund Like a Pro
If you purchased through Perky Jerky.com:
Visit the Perky Jerky website.
Scroll down and click on the 'Contact Us' link in the footer.
Fill out the contact form with your order details.
In the message box, clearly state your request by mentioning that you wish to request a refund due to the subscription renewing without notice.
Include your account information and any relevant order numbers.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the 'Settings' app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find the Perky Jerky subscription and tap on it.
Tap 'Report a Problem'.
Select 'I want to request a refund'.
In the comments section, mention that the subscription renewed unknowingly and provide any details necessary.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store.
Tap on the menu icon (three horizontal lines) in the upper-left corner.
Select 'Subscriptions'.
Locate your Perky Jerky subscription and tap on it.
Scroll down and tap on 'Report a Problem'.
Select 'Request a refund'.
In the message box, explain that the recurring subscription charged without notice and ask for a refund.
Submit the request.
If you purchased through Roku:
Go to your Roku device and press the 'Home' button.
Scroll down and select 'Settings'.
Go to 'Account' and then select 'Manage Subscription'.
Find the Perky Jerky subscription on the list.
Select it and click 'Manage Subscription'.
Choose 'Billing Information' and note the contact details for support.
Contact support to request a refund, highlighting that the subscription renewed unexpectedly.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation related to this request for your reference.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified once your refund is under review. This typically takes 1-3 business days.
Processing
Your refund is currently being processed by our team.
Hold tight! This stage usually lasts up to 3 business days.
Refunded
Your refund has been approved and processed successfully.
The amount should appear in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been issued.
You will receive a notification detailing the amount refunded and any remaining balance.
Completed
Your refund process is fully completed.
No further action is required on your part—thank you for being a Perky Jerky customer!
Cancelled
Your refund request has been cancelled.
Please contact customer service if you believe this was an error, or if you wish to request a new refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Perky Jerky, customers often interact with their orders and subscriptions through various circumstances that may lead to refunds. Here are some realistic scenarios where users successfully claimed refunds related to their experiences with the brand:
A customer ordered a mixed variety pack of jerky and received a flavor they didn't choose. After contacting Perky Jerky's support to clarify the order details, they received a prompt refund for the incorrect item, allowing them to reorder their preferred flavor.
One customer realized that their subscription for monthly jerky delivery overlapped with a planned trip, making it impractical to receive shipments. They reached out to Perky Jerky's customer service to pause their subscription temporarily, resulting in a refund for the upcoming shipment.
A user found that their order of protein-packed Perky Jerky had unexpected delivery delays due to weather conditions. After inquiring about the estimated delivery time, the team offered a refund for the shipping costs, ensuring the customer's experience remained positive despite the delay.
After trying a new flavor that didn’t meet their expectations, a customer contacted Perky Jerky to discuss the return policy. They received guidance on returning the product and obtained a refund for the item without any complications, reflecting the brand’s commitment to customer satisfaction.
The Easiest Way to Get a Perky Jerky Refund
If you're frustrated trying to get a refund from Perky Jerky—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status with Perky Jerky is straightforward and user-friendly. To ensure you stay updated throughout the process, here are some efficient methods to check on your refund status:
Email Notifications: After initiating a refund, watch for an email from Perky Jerky. This email will outline the refund process, including when you can expect to see the funds back in your account.
Account Dashboard: Log into your Perky Jerky account and navigate to the Order History section. Here, you can view the status of your refund along with any related details.
Mobile App Updates: If you use the Perky Jerky mobile app, you will receive in-app notifications about your refund status. Ensure push notifications are enabled to stay informed instantly.
Billing Section: For a more detailed overview, visit the Billing section of your account. It provides insights into your recent transactions, including any pending refunds.
Refund Timeline Information: Each refund email or notification will provide an estimated timeline for when you should expect the funds to return to your payment method, so keep an eye out for that specific information.
FAQ
If you forgot to cancel your subscription before the renewal date, we understand that these things happen. Unfortunately, we are unable to process refunds for charges made after the cancellation window has passed. However, please reach out to our customer service team, and they may assist you with your concerns.
Refunds from Perky Jerky typically take 5-7 business days to process once your return is received and approved. Depending on your bank, it may take additional time for the funds to reflect in your account. Please check with your financial institution for specific timing related to processing refunds.
If you see a charge but do not have an active subscription, please check your order history for any recent purchases. If you still have questions, reach out to our customer service team with the details of the charge so we can assist you in resolving the issue.
If you are unable to obtain a refund directly from Perky Jerky, consider reaching out to their customer service team again for further assistance. You may also explore the option of escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your order details and communication history may provide context that helps facilitate a resolution.
If Perky Jerky has refused to issue a refund, it may be helpful to review their refund policy for any specific conditions or requirements you might have overlooked. You can also consider reaching out to their customer support team again for further clarification or to discuss your situation in more detail. Additionally, double-check your account details to ensure that all information is accurate and updated.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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