How to Get a Personal Training Refund

• Transaction ID - Gather the transaction ID associated with your payment for personal training services.
• Payment Receipt - Keep a copy of your payment receipt or email confirmation from Underwood Park CrossFit for verification.
• Account Information - Have your account details handy, including the email address used to register for personal training.
• Session Details - Document the dates and times of the personal training sessions you attended versus any that were missed or canceled.
• Cancellation Policy - Familiarize yourself with Underwood Park CrossFit’s cancellation and refund policy to ensure your request aligns with it.
• Reason for Refund - Prepare a concise explanation of why you are requesting the refund, including any relevant circumstances.
• Contact Information - Include your current phone number and email for any follow-up communications.

At Personal Training, we understand that circumstances can change, and we strive to offer a fair approach to refund eligibility. Our services are designed to help you achieve your fitness goals, and we recognize that individual situations can vary. Below are some scenarios where users may qualify for a refund based on specific circumstances related to our training programs.

• Program Changes: If there is a significant change to your scheduled training sessions (for example, a trainer change or session cancellation by us), you may be eligible for a refund or rescheduling options.
• Injury or Medical Issues: If you experience an injury or medical issue that prevents you from participating in training sessions, documentation may be requested, and a refund could be available depending on the timeframe and specifics of your situation.
• Service Discontinuation: In the event that Personal Training discontinues one of its programs before its completion, affected clients might be eligible for a prorated refund based on remaining sessions not fulfilled.
• Change in Location: If you move outside the service area of Personal Training, you may qualify for a refund for any unused sessions.
• Membership Freezes: Should you need to pause your membership due to personal circumstances, the agreement terms may allow for a refund on a portion of the unused service, depending on the company’s policies on freezes.

We recommend reaching out to our customer service team to discuss your individual situation, as they can provide guidance and clarify eligibility based on the specific details of your account and circumstances.

At Personal Training, we understand that life can sometimes lead to unexpected changes. Below are several scenarios where clients successfully claimed refunds while using our services.

• A client decided to pause their training sessions due to an unexpected work commitment. They reached out to our customer service team to clarify their subscription status and were able to receive a refund for the unused sessions that were not scheduled.
• After a few months of personal training, one user realized that their current plan did not align with their changing fitness goals. They contacted us to inquire about switching to a different package and were pleased to find that they could receive a refund for the difference in price based on their new plan.
• A member had pre-paid for a series of group classes but experienced an injury that required them to take time off. By discussing their situation with our team, they were able to receive a prorated refund for the remaining classes they could no longer attend.
• Another client faced scheduling conflicts due to travel and asked about the possibility of transferring their remaining sessions to a friend. Our team assisted with this request and facilitated a seamless transfer, allowing the original client to receive a refund for the adjusted total when the classes were reallocated.

Tracking your refund status with Personal Training is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:

• Email Updates: After you initiate a refund request, look for confirmation emails from Personal Training. These emails typically include a unique tracking number and details about the next steps for your refund.
• Account Dashboard: Log into your Personal Training account and navigate to the Billing Section. Here, you'll find a Refund History tab, which provides detailed information on the status of your refund, including whether it is pending, processed, or completed.
• In-App Notifications: If you use the Personal Training mobile app, ensure notifications are enabled. You’ll receive timely updates directly through the app regarding your refund status, along with any actions required from your end.
• Order History: Access your Order History in your account settings. This section contains all transactions, and by selecting the relevant order, you can view specific refund progress updates.
• Customer Support: If you need further clarification, don’t hesitate to reach out to Personal Training's support team via chat or email. Provide them with your order details to expedite the inquiry. They can give you the latest updates on your refund status.