How to Get a PeruSIM Refund

• Account Information: Your PeruSIM account email and username.
• Transaction ID: The unique transaction ID for the purchase you wish to refund.
• Purchase Receipt: A copy of your purchase receipt or confirmation email indicating the service/package purchased.
• Reason for Refund: A detailed explanation of why you are requesting the refund, including any related issues.
• Date of Purchase: The exact date when the purchase was made.
• Service Details: Information about the specific PeruSIM product or plan you subscribed to (e.g., data plan, SIM card purchase).
• Proof of Issue: Any screenshots or documentation supporting your reason for the refund, such as connectivity issues or service failures.
• Contact Support: Ensure you include a method for PeruSIM to reach you, such as your phone number or alternate email address.

At PeruSIM, we strive to provide our customers with exceptional telecommunications services while ensuring clarity regarding our policies. Users may have specific rights concerning refunds based on their unique circumstances related to the services provided. Understanding these rights is essential for managing your account effectively and ensuring a smooth experience with PeruSIM.

Below are some situations that may qualify for a refund or billing adjustment, relevant to PeruSIM's service offerings:

• Prepaid SIM Card Issues: If a prepaid SIM card purchased from PeruSIM is found to be defective or fails to activate as intended, users may be eligible for a refund or replacement.
• Unused Data. In cases where a specific data plan is purchased but remains completely unused due to circumstances like travel changes, users may consider discussing potential reimbursement options.
• Service Interruptions: If significant service outages occur that affect users' ability to use the purchased service, there may be grounds for users to inquire about partial refunds for the duration of the outage.
• Plan Downgrade: Customers who choose to downgrade their service plan before the billing cycle renews might be eligible for a refund for the difference in service costs.
• Billing Errors: Any disputes related to billing discrepancies that lead to incorrect charges may warrant a review and possible adjustment in accordance with PeruSIM’s billing policies.

For more detailed information or to discuss your specific circumstance, it is recommended to contact PeruSIM's customer service, who can provide guidance based on your individual case.

PeruSIM offers essential connectivity solutions for travelers and locals in Peru, including SIM card rentals and data plans. Here are some real user scenarios where customers successfully claimed refunds due to various situations with their accounts:

• Subscription Plan Change: A user opted for a monthly data plan but realized during the first week that they required more data. After contacting PeruSIM support, they smoothly transitioned to a higher data plan and received a refund for the difference in price for the unused portion of their previous plan.
• Incorrect Order of SIM Card: A customer mistakenly ordered a prepaid SIM card meant for international travelers instead of local usage. Upon reaching out to PeruSIM’s customer service, they quickly received guidance on how to return the incorrect SIM and were refunded once the correct card was shipped out.
• Service Interruption: After experiencing a temporary network outage during their travels, a customer reported the issue through PeruSIM’s app. Following an investigation, they were offered a credit for the downtime, which was applied to their next billing cycle, thus effectively refunding the amount for the service interruption.
• Cancellation of Unused Services: A user traveling through Peru decided to cut their trip short and no longer needed their data plan. They contacted PeruSIM and requested the cancellation of their plan. The support team processed the cancellation and issued a refund for the days remaining on their plan that would not be used.

Tracking your refund status with PeruSIM is straightforward and efficient, thanks to various communication channels and dedicated tracking tools. By following these steps, you can easily keep tabs on your refund progress.

• Email Notifications: After you initiate a refund, PeruSIM sends a confirmation email. This email contains important details, so keep an eye on your inbox for updates regarding your refund status.
• In-App Notifications: If you use the PeruSIM mobile app, check the notifications section regularly. The app provides timely updates about your refund process, ensuring you stay informed.
• Account Dashboard: Log in to your PeruSIM account and navigate to the Order History section. Here, you will see detailed information about your refund, including the status and any outstanding actions required.
• Billing Section: Your billing section includes a dedicated area for managing refunds. This will provide you with real-time updates on the processing stage of your refund.
• Refund Progress Updates: PeruSIM generally provides a timeline of the refund process in your account dashboard. This feature gives insights into whether your refund is pending, processed, or completed.
• Customer Support: If you need more detailed information, don’t hesitate to reach out to PeruSIM’s customer support. They can provide personalized updates based on your account and refund request.