Billing is often overlooked until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clearly explain how refunds work with Pest Proof / Sigma Pest, detailing who is eligible for a refund and outlining the straightforward steps to request your money back efficiently. By following this guide, you will gain the clarity needed to navigate the refund process with confidence.
What You Should Prepare Before Applying For Refund
Service Agreement: Have a copy of your service agreement handy to reference the terms and conditions related to refunds.
Invoice or Receipt: Gather your invoice or proof of payment, which includes the transaction ID and date of service.
Account Information: Prepare your account details, including the associated email address or phone number linked to your Pest Proof / Sigma Pest account.
Documentation of Service: Keep records of the service performed, including any communications from Pest Proof regarding service outcomes or follow-ups.
Proof of Pest Issues: Collect evidence (photos or documents) showing ongoing pest problems that were not resolved by the service provided.
Contact History: Document any correspondence you've had with customer service regarding your concerns, including dates and names of representatives.
Refund Request Form: If applicable, fill out the refund request form available on their website, ensuring it’s complete and accurate.
Timeline of Events: Create a brief timeline summarizing the service dates, pest issues encountered, and your attempts to resolve them.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
2-4 working days
Debit Card
5-7 working days
Bank Transfer
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Pest Proof / Sigma Pest
Pest Proof / Sigma Pest provides essential pest control services designed to ensure a pest-free environment for your home or business. While we strive to deliver the highest quality of service, there may be instances where users find themselves eligible for a refund based on specific circumstances related to their engagement with our services.
The following situations specifically relevant to Pest Proof / Sigma Pest may qualify for refunds:
Service Ineffectiveness: If a pest issue persists despite following the recommended treatment plan, users may qualify for a refund or additional service at no charge, depending on the nature of the issue and treatment provided.
Service Cancellation: Users who have canceled scheduled services and do not receive those services may think they are entitled to a refund for those particular charges, based on their cancellation confirmation.
Billing Errors: In the event of discrepancies noted in the billing of services rendered, users may inquire about potential adjustments or corrections that could lead to a refund.
Service Not Rendered: If an appointment was scheduled but not conducted, users might be eligible for a refund for that service.
Subscription Modifications: Users who modify their subscription plans and request an adjustment that hasn’t been applied properly may find that a refund for that discrepancy could apply.
For any questions regarding eligibility for a refund, we encourage users to reach out directly to Pest Proof / Sigma Pest for clarification and assistance. Our support team is committed to resolving your concerns in a timely and effective manner.
Step-by-Step Process to Request Your Pest Proof / Sigma Pest Refund Like a Pro
If you purchased through Pest Proof / Sigma Pest.com:
Visit the Pest Proof website and navigate to the Contact Us page.
Fill out the contact form with the following details:
Subject: Request for Refund
Your Account Details: Include your membership details and billing email.
Message: Mention the subscription renewed without notice and that the account was unused.
Submit the form and await a response from customer service.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Pest Proof subscription and tap on it.
Select Cancel Subscription if you haven't already.
Go back to the main subscription page and select Report a Problem.
Follow the prompts to initiate your refund request for the recent charge:
Choose the subscription.
Use the messaging tactic: "The subscription renewed without notice and I did not use the service."
Submit the request and await Apple’s response.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find your Pest Proof subscription.
Tap on it and select Cancel Subscription.
Immediately go back to the main subscriptions page and look for your Pest Proof purchase.
Select Report a Problem.
Use the messaging tactic: "My subscription renewed without notice, and I would like a refund."
Complete the form and submit your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account.
Go to the Manage subscriptions section.
Locate your Pest Proof subscription and select it.
Click on Cancel Subscription.
Contact Roku support via their Support Page.
When messaging, state: "I need a refund for my Pest Proof subscription due to it renewing without notice and I not using it."
Submit your request to Roku support and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Pest Proof / Sigma Pest for Refund
Script
Copy
Subject: Refund Request – Pest Proof / Sigma Pest Account [Your Email]
Dear Pest Proof / Sigma Pest Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
Given the circumstances, I would like to request a refund of [Amount].
Please find the relevant documentation attached for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is under review.
You will be notified once the review is complete, typically within 3-5 business days.
Processing
The refund is currently being processed by our team.
Funds should be returned to your payment method within 3-7 business days.
Refunded
The refund has been successfully issued.
You should see the funds back in your account shortly, depending on your bank’s processing times.
Partially Refunded
A portion of the total amount has been refunded.
You will receive a notification explaining the amount refunded and any remaining balance.
Completed
The refund process is complete, and no further actions are required.
Your account balance has been updated, and you can continue using our services.
Canceled
The refund request has been canceled, either by you or our team.
If this was a mistake, you may need to submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Pest Proof / Sigma Pest, our customers occasionally request refunds due to unique service situations. Here are some specific examples of how users have successfully claimed refunds:
Accidental Subscription Renewal: A customer realized they had inadvertently selected an auto-renew option on their pest control subscription. After reaching out to our customer service, they provided the necessary details, and our team promptly processed a refund for the recent billing cycle.
Moved to a Non-Service Area: A long-time customer relocated to a region where Pest Proof / Sigma Pest does not operate. Upon notifying us of their move, they were eligible for a refund for any pre-paid services that could no longer be provided, which was processed swiftly once their account was updated.
Service Interruption: After experiencing a scheduling delay for a pest inspection, a customer contacted support to express their concerns. We acknowledged the issue and issued a partial refund for the missed service while ensuring their next appointment was prioritized.
Billing Inquiry for Promo Code: A user applied a promotional code that didn’t reflect in their latest billing statement. After contacting us for clarification, we confirmed the oversight and issued a refund to account for the missed discount, ensuring the customer felt valued and heard.
The Easiest Way to Get a Pest Proof / Sigma Pest Refund
If you're frustrated trying to get a refund from Pest Proof / Sigma Pest—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Pest Proof / Sigma Pest is straightforward and can be done through various channels. To stay informed about your refund progress, follow the tips below:
Email Notifications: Keep an eye on the inbox of the email account associated with your Pest Proof account. You will receive notifications about the status of your refund. Look for emails with subject lines containing "Refund Update" or "Order Status" to find relevant information quickly.
Account Dashboard: Log into your Pest Proof / Sigma Pest account and navigate to the Order History section. Here, you’ll find detailed information about your recent transactions, including the status of any refunds. This dashboard will display whether your refund is pending, processed, or completed.
Mobile App Notifications: If you have the Pest Proof / Sigma Pest mobile app, make sure to enable notifications. You will receive real-time updates regarding your refund status directly through the app, allowing you to monitor any changes immediately.
Billing Section: Visit the Billing section of your account to view all financial transactions. Here, you can find specific details about your refund requests and any related comments or updates made by the customer service team.
Refund Progress Information: Pest Proof provides clear communication about refund progress. You’ll be informed about when your refund has been initiated, expected processing timelines, and when it has been successfully completed. This information helps you estimate when to expect the funds back in your original payment method.
FAQ
If you forget to cancel your service on time, we typically encourage customers to reach out to our support team as soon as possible. While refunds may not be guaranteed in such cases, we value your satisfaction and will do our best to accommodate your situation.
Refund processing times can vary depending on your financial institution. Typically, you can expect to see the refund credited to your account within 5 to 10 business days after it has been processed. For the most accurate information, please check with your bank regarding their specific timelines.
If you see a charge but do not have an active subscription, please check your account for any past transactions or services that may have been missed. If you still have questions, contact our customer support team directly for assistance in clarifying the charge.
If you're unable to obtain a refund directly from Pest Proof / Sigma Pest, consider reaching out to their customer service again for further assistance. Additionally, you may explore escalating your request within their support system to ensure it receives the necessary attention. Reviewing your account details and confirming relevant terms and conditions may also provide clarity on your situation.
If Pest Proof / Sigma Pest declines to issue a refund, you may want to review their refund policy to ensure you understand the terms. Additionally, consider reaching out to customer support again for further clarification or to discuss your situation. Checking your account details might also provide more information on the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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