Navigating billing can often be an afterthought until an unexpected charge catches your attention—perhaps due to an automatic subscription renewal. This guide is designed to help you understand how Pet Friends handles refunds, detailing who qualifies for reimbursement and the straightforward steps to request your money back quickly. We aim to provide clarity and assistance, ensuring you feel confident in managing your account.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique order number ready, which can be found in your confirmation email or on your order history page.
Payment Method: Ensure you have details of the payment method used, such as the last four digits of the credit card or PayPal account associated with the transaction.
Proof of Purchase: Gather documentation such as the receipt or invoice you received at the time of purchase.
Account Information: Log into your Pet Friends account to verify your details and ensure your contact information is up-to-date.
Product Condition: Take clear photos of the product if it has issues, especially if you’re returning an item that was received damaged or defective.
Return Shipping Label: Prepare any return shipping label provided by Pet Friends if the item requires return shipping.
Refund Policy Reference: Familiarize yourself with Pet Friends' specific refund policy to ensure your request adheres to their guidelines.
Customer Support Contact: Note down the customer support contact details for Pet Friends in case you need to follow up on your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Google Pay
3-5 working days
Apple Pay
3-5 working days
Shop Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Pet Friends
At Pet Friends, we understand that users may occasionally have questions regarding their eligibility for refunds based on their specific service and account situations. Our offerings primarily include pet-related subscription services, along with various pet products available for purchase. Therefore, refund eligibility can depend on several factors related to your account status and the nature of your purchase or subscription.
The following scenarios may qualify for a refund at Pet Friends:
Subscription Cancellation: If you cancel your subscription within the designated trial period, you may be eligible for a full refund of the initial charge.
Service Interruption: Should you experience a disruption in service that affects your access to subscription benefits, you might qualify for a pro-rated refund based on the duration of the interruption.
Product Returns: When purchasing pet products, you may be eligible for a refund if the product is returned within our return window and is in its original condition.
Account Management Issues: If there are any discrepancies regarding your account status that affect service delivery or access, this could also impact your eligibility for refunds based on specific circumstances.
If you believe that your situation falls into any of these categories, we encourage you to contact our customer support team for further assistance in exploring your eligibility for a refund.
Step-by-Step Process to Request Your Pet Friends Refund Like a Pro
If you purchased through PetFriends.com:
Visit petfriendsco.com and log in to your account.
Navigate to the Account Settings section.
Select Billing or Membership options.
Locate your recent subscription payment.
Click on Request Refund next to the transaction.
In the message box, mention that the subscription was renewed without notice.
Submit your refund request and keep an eye on your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Pet Friends membership subscription in the list.
Tap Cancel Subscription, if you also wish to cancel.
Under the subscription details, tap Report a Problem.
Describe your issue, indicating the account was unused.
Await a response from Apple regarding your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Locate your Pet Friends subscription.
Tap Manage and then select Report a Problem.
In your message, emphasize that the subscription renewed without intention.
Submit your request and check your email for further updates.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select My account from the menu.
Scroll down to the Manage Account section.
Click on Billing History.
Find the transaction for Pet Friends and click on Report an Issue.
Explain that the account was not actively used.
Submit your refund request and await a response from Roku.
If you purchased through Amazon:
Log in to your Amazon account.
Go to the Your Account section.
Select Memberships & Subscriptions.
Locate Pet Friends in your subscriptions.
Click on Manage Subscription.
Select Contact Us for assistance with your refund.
In your message, note the subscription renewed unexpectedly.
Send your request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Pet Friends for Refund
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Copy
Subject: Refund Request – Pet Friends Account [Your Email]
Dear Pet Friends Team,
I hope this message finds you well.
I am writing to bring to your attention a billing situation involving my account. [describe reason]
I would like to request a refund of [Amount]. If applicable, I have attached documentation to support my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is under review.
You will be notified once the review is complete, usually within 3-5 business days.
Processing
Your refund is being processed by our system.
This typically takes 2-4 business days before the funds are transferred back to your account.
Refunded
Your refund has been successfully completed.
The funds should be reflected in your account within 5-7 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive a confirmation of the partial refund, and the remaining amount will be handled shortly.
Completed
Your refund process is complete, and the transaction is finished.
This status indicates no further action is needed on your part.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Pet Friends, customers often encounter various scenarios that lead to successfully claiming refunds for their pet-related needs. Here are a few realistic situations:
Subscription Plan Adjustments: A user decided to switch from a monthly subscription to an annual plan to save costs. After realizing their financial situation had changed, they contacted customer service before the billing cycle began. Pet Friends facilitated the transition and promptly issued a refund for the unused portion of the monthly charge.
Product Quality Concerns: A customer purchased a premium dog food that unfortunately did not meet their dog’s dietary needs. After reaching out to Pet Friends customer support, they explained the situation, and a refund was processed for the unopened product as per Pet Friends' return policy.
Delayed Shipping Issues: A customer ordered a pet toy with an expected delivery date of one week, but it arrived two weeks later. Understanding the inconvenience, Pet Friends offered a refund for the shipping charges as a gesture of goodwill once notified by the customer.
Accidental Overpurchase: A user mistakenly ordered two dog collars instead of one due to confusion on the website. Upon realizing the error, they reached out to Pet Friends support, who quickly arranged for a refund on the duplicate order, ensuring customer satisfaction.
The Easiest Way to Get a Pet Friends Refund
If you're frustrated trying to get a refund from Pet Friends—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Pet Friends is straightforward when you know where to look. Here are some efficient ways to stay updated on your refund progress:
Email Notifications: Pet Friends sends out email updates whenever there are changes to your refund status. Make sure to check the inbox associated with your account for updates and notifications regarding approvals or rejections of your refund request.
Account Dashboard: You can view the status of your refund by logging into your account on Pet Friends. Navigate to the Order History section, where you can find detailed information about your past purchases and their corresponding refund statuses.
Mobile App Notifications: If you use the Pet Friends mobile app, ensure that you have notifications enabled. The app will send you push notifications for any updates to your refund status, allowing you to stay informed on-the-go.
Billing Section Visibility: Within your account settings, specifically under the Billing section, you can track the status of refunds and any pending transactions, giving you a comprehensive view of your financial interactions with Pet Friends.
Customer Support: If you have trouble finding your refund status, you can reach out to Pet Friends’ customer support via chat or email. They can provide personalized updates and additional details regarding your specific situation.
FAQ
If you forget to cancel your subscription on time, we typically cannot issue a refund for that billing period. However, we encourage you to reach out to our customer support team, as they may be able to assist you with your specific situation.
Refunds typically take 5 to 10 business days to process, depending on your financial institution. Once initiated, you will receive a confirmation email, and the refund should appear in your account shortly thereafter. If you haven't received it within this timeframe, we recommend checking with your bank for updates.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or purchases that may still be active. If you're unable to identify the charge, we recommend reaching out to our customer support team with your transaction details for further assistance.
If you're unable to receive a direct refund from Pet Friends, you may consider reaching out to their customer service again for further clarification on your situation. Additionally, you could explore escalating your inquiry within their support system to ensure all available options are reviewed. It may also be helpful to double-check your account details to confirm any relevant information regarding your purchase.
If Pet Friends refuses to issue a refund, you may want to review their refund policy to ensure all conditions have been met. Additionally, consider contacting their customer support again for further clarification or to explore alternative solutions regarding your request. It may also be helpful to check your account details to ensure everything is up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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