How to Get a Phantom Refund

• Account Email: Ensure you have the email associated with your Phantom account ready, as this will be needed for identification.
• Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for, which can usually be found in your account history.
• Purchase Date: Note the date of the transaction, as it may be required for processing your refund.
• Reason for Refund: Prepare a clear explanation for why you are requesting the refund, as this is often required.
• Payment Method Details: Have your payment method information handy (e.g., credit card details or transaction receipts) to expedite the refund process.
• Proof of Purchase: Gather any relevant documentation such as order confirmations or receipts that verify your purchase.
• Subscription Details: If applicable, include specific details about your subscription (e.g., plan type, billing cycle) if it relates to the refund request.
• Customer Support Interaction: If you have previously contacted support regarding this issue, reference any ticket numbers or communication records.

*Working days are Monday to Friday, and don't include public holidays.

At Phantom, users have specific rights and eligibility for refunds based on the nature of our digital wallet service and subscription options. Understanding these rights can help clarify when users may qualify for a refund based on their account circumstances.

• Subscription Management: Users with a subscription might be eligible for a refund if they have encountered issues accessing features that are part of their plan due to service outages or technical difficulties that prevent usage.
• Subscription Cancellations: If a user cancels their subscription and does not wish to continue beyond the current billing cycle, they are encouraged to manage their account settings accordingly. However, should there be any confusion regarding the timing of the cancellation and the corresponding billing, this may warrant a review for potential eligibility.
• Account Status Queries: Users experiencing problems with their account, such as discrepancies in the expected service availability, may discuss these circumstances to determine if they might qualify for a resolution, including a refund for the affected period.
• Service-Related Issues: In the event that users face significant disruptions in service, they may inquire about their eligibility for a refund as a consideration for the period in which they were unable to utilize the service effectively.
• Promotional Credits: Users who have received promotional credits that were not applied correctly during a transaction may explore options for adjustments, which can include validating eligibility for refunds based on usage context.

Phantom users often encounter various situations where refunds are needed, typically tied to service subscriptions or account management. Here are some specific scenarios illustrating how users have successfully claimed refunds:

• Subscription Downgrade: A user decided to downgrade their subscription from the premium plan to the basic plan due to budget constraints. After realizing they had been charged for the premium plan during the downgrade process, they contacted Phantom's support and provided confirmation of the change. The support team promptly issued a refund for the difference in pricing.
• Account Deactivation Request: A user intended to deactivate their account but accidentally renewed their subscription in the process. After submitting a query to Phantom's customer service with proof of their request to deactivate, the team recognized the situation and issued a full refund for the renewal charge.
• Billing Error for Unused Features: A customer noticed that they were charged for features they had not utilized for several months as they were not aware of their automatic renewal. Upon contacting Phantom's support and detailing their usage, the team offered a refund for the unused period and a guidance on managing future subscriptions effectively.
• Changing Payment Methods: After a user switched payment methods, they discovered that the old payment method was still being billed for the previous subscription period. The user reached out to Phantom for clarification, and once the support team verified the situation, they processed a refund for the erroneous charge.

Tracking your refund status through Phantom is made simple with the following specific methods designed to keep you informed every step of the way.

• Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Phantom sends detailed emails whenever there is a change in your refund status, including initial acknowledgment, processing updates, and final completion notices.
• In-App Notifications: Open the Phantom app to check for real-time notifications. These alerts will inform you instantly if there are any updates or required actions on your part regarding your refund.
• Account Dashboard: Navigate to your account dashboard within Phantom. Here, you can view the complete order history, where each order will display a breakdown of its refund status, allowing you to track your refunds efficiently.
• Billing Section: Visit the billing section on your account settings. This area provides detailed information about all transactions including pending refunds, expected timelines, and amounts credited back.
• Merchant-Specific Tools: If you are dealing with merchants that have integrated their own refund tracking tools through Phantom, you may find additional features within the app, such as tracking links or merchant-specific dashboards that offer enhanced visibility into the status of your refunds.