How to Get a Physiocheck Refund

• Account Information: Log in to your Physiocheck account and have your account details ready, including your username and email associated with the account.
• Transaction ID: Retrieve the specific transaction ID for the purchase or booking you are requesting a refund for; this is typically found in your confirmation email.
• Service Details: Note the type of service you booked, such as virtual physiotherapy sessions or in-clinic visits, along with the date and time of the appointment.
• Proof of Payment: Gather your payment confirmation, which may include receipt screenshots or bank statements showing the transaction.
• Reason for Refund: Prepare a clear explanation of the reason for your refund request, as this information is often required.
• Cancellation Policy Reference: Review Physiocheck’s cancellation and refund policy to ensure your request complies with their guidelines.
• Supporting Documentation: Collect any relevant documentation that supports your refund claim, such as medical notes or correspondence related to the service.

At Physiocheck, users have specific rights regarding refunds that relate to the nature of our services, which include personalized physiotherapy assessments and consultations. Understanding your eligibility for a refund is important, and certain situations may qualify under our policies.

Here are some circumstances that might allow for a refund:

• Cancellation of Services Prior to Appointment: If you cancel your scheduled appointment within our specified time frame, you may be eligible for a refund of the appointment fee.
• Medical Reasons: In cases where a qualified healthcare provider recommends postponing or canceling your appointment due to medical circumstances, you could qualify for a refund.
• Service Not Rendered: If a consultation or appointment was paid for but not delivered, users may apply for a refund for that service.
• Technical Issues: Users experiencing significant technical difficulties that prevent the delivery of a virtual consultation may be considered for a refund, depending on the situation.

It is advised to check the specific terms and conditions outlined at the time of service purchase for further details and to ensure a smooth refund process, if applicable.

At Physiocheck, users may encounter various situations where claiming a refund is necessary. Here are some realistic scenarios that illustrate how refunds were successfully obtained:

• Subscription Overlap: A user realized that they had unknowingly signed up for a three-month subscription while already having an existing six-month plan. After reaching out to customer support, they were able to successfully terminate the overlapping subscription and received a refund for the unused portion.
• Citation Error: During the booking of an online physiotherapy session, a user mistakenly selected the wrong time slot. They contacted Physiocheck's support team immediately, and after verifying the booking, they were granted a refund and able to rebook at their preferred time.
• Service Interruption: A user faced an unexpected internet outage during a scheduled telehealth appointment with a physiotherapist. Following the incident, they requested a refund for the missed session due to the technical difficulty and were able to claim a refund for that appointment.
• Promotional Code Issue: A user attempted to apply a promotional code to their physiotherapy package but encountered a technical glitch that prevented it from being processed at checkout. After contacting Physiocheck support and explaining the situation, they received a refund for the difference once the issue was rectified.

Tracking your refund status with Physiocheck is straightforward and efficient. Here’s how you can easily monitor your refund progress:

• Check Your Email Notifications: Physiocheck sends timely email updates regarding your refund status. Keep an eye on your inbox for messages detailing the approval and processing stages of your refund.
• Use the Physiocheck Mobile App: If you have the Physiocheck app, you can track your refund directly through it. Look for notifications within the app that provide real-time updates on your refund status.
• Visit Your Account Dashboard: To get a full overview of your refunds, navigate to your account dashboard on the Physiocheck website. Under the Order History section, you will find detailed information about ongoing refunds and their current status.
• Billing Section Insights: In the Billing section of your account, you can view all transactions, including any pending refunds. Here, information about the expected restocking period and any potential delays can also be found.
• Refund Progress Updates: Physiocheck provides specific updates on the refund progress, including when the refund is approved, when it is processed, and the estimated time for the funds to reflect back in your account.