Billing often takes a backseat until an unexpected charge catches your attention, particularly when a subscription, like Poker Trainer - Learn Poker, automatically renews. This guide is designed to clarify how the refund process works, who qualifies for a refund, and the steps you can take to request your money back swiftly and efficiently. Our goal is to ensure you feel supported throughout this process and to help you navigate any concerns with ease.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Poker Trainer account username and email address used for registration.
Proof of Purchase: Gather your order confirmation email or receipt that includes the transaction details.
Transaction ID: Locate the specific transaction ID for the payment you are requesting a refund for.
Refund Request Reason: Clearly outline the reason for your refund request, such as dissatisfaction with the course or technical issues.
Purchase Date: Keep track of the date when the subscription or purchase was made.
Subscription Details: If applicable, include information about the subscription plan you purchased, including the billing cycle.
Documentation of Issues: If applicable, provide any screenshots or documentation related to the issues you encountered while using the service.
Follow-Up Communication: Be prepared to list any prior communications you’ve had with customer service regarding your issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Google Pay
2-4 working days
Apple Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Poker Trainer - Learn Poker
The rights of users regarding refunds from Poker Trainer - Learn Poker are centered around the specifics of the subscription-based learning service. Users who utilize this platform for enhancing their poker skills may find themselves in various situations concerning billing and refunds. Understanding these circumstances can help clarify when users might be eligible for a refund.
Cancellation During Trial Period: If users are in a trial phase of their subscription and decide to cancel before the trial ends, they may be eligible for a refund of any initial charges.
Service Malfunction: If users experience significant disruptions or issues with the online learning modules that prevent them from utilizing the service, this may qualify for a refund upon request.
Subscription Downgrade: In cases where a user decides to downgrade their subscription but is charged for the full premium tier, they might be eligible for a refund of the overcharged amount, depending on the timing of the downgrade.
Account Upgrade Issues: If users encounter errors during an upgrade that leads to being charged incorrectly, this may also present a scenario where a refund could be requested.
Incorrect Plan Charges: Users who believe they have been charged for a service level that they did not select may have a basis for a refund request.
It is important for users to review the specific terms of their subscription and any available support documentation that Poker Trainer - Learn Poker provides, to ensure their situations align with the eligibility criteria for refunds.
Step-by-Step Process to Request Your Poker Trainer - Learn Poker Refund Like a Pro
If you purchased through Poker Trainer - Learn Poker.com:
Visit the Poker Trainer - Learn Poker website and log in to your account.
Navigate to the Account Settings section, usually found in your profile or dashboard.
Locate the Billing or Subscriptions tab.
Find the option for Request a Refund next to your current subscription.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the form and keep an eye on your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Poker Trainer - Learn Poker in the list of subscriptions.
Tap on Report a Problem located at the bottom of the screen.
Select Request a Refund and specify that the account was unused.
Follow the prompts and complete the request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions and then Subscriptions.
Locate Poker Trainer - Learn Poker and tap on it.
Choose Cancel Subscription if necessary, then tap on Request a Refund.
Mention that you did not intend to renew the subscription and provide details of your usage.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll down and select Streaming Channels.
Open My Channels in the left-hand menu.
Highlight Poker Trainer - Learn Poker, then press the * button on your remote.
Select Manage Subscriptions from the options.
Look for the Request a Refund option and click it.
Explain briefly that the subscription renewed unexpectedly.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Poker Trainer - Learn Poker for Refund
Script
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Subject: Refund Request – Poker Trainer - Learn Poker Account [Your Email]
Dear Poker Trainer Support,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation to support my request.
I would appreciate confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
This status indicates that we are verifying your request. Please allow up to 48 hours for processing.
Processing
Your refund is being processed by our financial team.
Refunds typically take 3-5 business days to complete during this stage.
Refunded
The refund has been issued successfully.
The amount will be credited back to your original payment method within 3-5 business days.
Partially Refunded
Only a portion of your refund request has been approved.
You will receive a partial refund for the eligible amount, which will reflect on your payment method shortly.
Completed
The refund process has been finished.
All transactions related to your refund are finalized. You may check your account for updates.
Canceled
Your refund request has been canceled.
This can occur if the request was made after a purchase or if it doesn't meet eligibility criteria.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Here are several realistic scenarios where users successfully claimed refunds for their interactions with Poker Trainer - Learn Poker.
Subscription Downgrade: A user realized that their poker skills improved faster than expected and wanted to downgrade from a premium subscription to a basic one. After contacting customer support and explaining the situation, they received a pro-rated refund for the remaining days of their premium plan.
Service Interruption: A user experienced temporary service disruptions during an important coaching session when the platform was undergoing maintenance. After reaching out to support, they were granted a refund for the session they could not access, demonstrating the platform’s commitment to customer satisfaction.
Accidental Subscription Renewal: A user mistakenly reactivated their subscription while trying to access a trial. Upon contacting customer service to clarify their account status, they were issued a refund for the unwanted renewal after explaining the misunderstanding.
Billing Error: A user noticed that they were charged twice for an online poker course they had purchased. By providing the necessary details to customer support, they successfully rectified the situation and received a refund for the duplicate charge.
The Easiest Way to Get a Poker Trainer - Learn Poker Refund
If you're frustrated trying to get a refund from Poker Trainer - Learn Poker—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Poker Trainer - Learn Poker is streamlined and user-friendly. Here are some efficient methods to stay updated on your refund process:
Email Notifications: Keep an eye on your inbox for updates from Poker Trainer. Refund processing notifications and status updates will be sent to the email associated with your account.
In-App Notifications: If you use the Poker Trainer mobile app, you may receive real-time notifications directly through the app. Ensure notifications are enabled in your app settings to receive these updates promptly.
Account Dashboard: Log into your account on the Poker Trainer website and navigate to the account dashboard. Here, you can find a summary of your transactions and any pending refunds.
Order History: Check your order history section within the account settings. This area will provide detailed information about past purchases and the current status of any refunds you've requested.
Billing Section: The billing section of your account may include additional information about your refund status. This can provide insight into when you can expect the funds to be processed back to your payment method.
Refund Progress Information: Poker Trainer typically informs users about the expected timeframe for refunds. Pay attention to any specific timeframes mentioned in the emails or notifications to plan accordingly.
Customer Support: If you have further questions, you can always reach out to Poker Trainer’s customer support for assistance with your refund status. They can provide more detailed information about your specific case.
FAQ
Refunds for Poker Trainer subscriptions typically adhere to our stated policies, which emphasize the importance of timely cancellations. If you forgot to cancel before the renewal date, we recommend reaching out to our support team, as they may be able to assist you on a case-by-case basis.
Refund processing times can vary depending on your financial institution, but typically it takes 5 to 10 business days for the refund to be reflected in your account. Please allow this time for the transaction to complete, and check with your bank for any specific processing policies they may have.
If you see a charge but do not have an active subscription, please check your purchase history for any subscriptions you may have forgotten about. If you still have questions, contact our support team with your account details and transaction information for further assistance.
If you're unable to obtain a refund directly from Poker Trainer - Learn Poker, you may want to try reaching out to their customer service team again for further assistance. Additionally, consider escalating your inquiry within their support system for a more comprehensive review of your case. It's also helpful to double-check your account details and any relevant policies to ensure you have all necessary information for your request.
If your refund request has been declined, consider reviewing the refund policy to ensure all conditions are met. You can also reach out to customer support again for clarification on the decision or to provide any additional information that may assist your request. Additionally, double-checking your account details may reveal important information relevant to your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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