Billing is often the last thing on our minds—until an unexpected charge catches us off guard, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at Pole Den Dance Studio Legacy Den Unlimited, outlining eligibility criteria and providing clear steps to request your money back swiftly. Our aim is to ensure you feel supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Member Account Information: Your account username or email used to register with Pole Den Dance Studio Legacy Den Unlimited.
Transaction ID: The unique transaction ID for the payment made for the class or service you wish to refund.
Date of Purchase: The specific date when the transaction took place.
Class or Service Details: Name of the class or service that you are seeking a refund for.
Refund Request Form: If applicable, complete any internal refund request forms provided by Pole Den Dance Studio Legacy Den Unlimited.
Proof of Payment: A copy of the receipt or confirmation email that shows the payment was made.
Reason for Refund: A clear explanation detailing the reason for your refund request.
Policies Review: Review and acknowledge the refund policy specified on the Pole Den Dance Studio website.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Gift Certificates
No refunds
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Pole Den Dance Studio Legacy Den Unlimited
At Pole Den Dance Studio Legacy Den Unlimited, users enjoy a variety of dance and fitness services that may be subject to specific eligibility criteria regarding refunds. Understanding your rights and the situations under which you might qualify for a refund is essential for a satisfying experience.
Refund eligibility may apply in the following scenarios:
Class Cancellations: If a scheduled class is canceled by the studio, users may be eligible for a refund or credit towards another class.
Membership Changes: Users who decide to change their membership plan might be eligible for a prorated refund depending on the duration of their current membership and the timing of the change.
Illness or Injury: In cases where a user is unable to attend classes due to medical reasons, they may qualify for a temporary hold on their membership or a refund for unused classes if adequate documentation is provided.
Special Circumstances: Users facing extraordinary circumstances, such as relocating or extended travel commitments, might find eligibility for a refund or credit after discussing their situation with staff.
For each of these situations, users are encouraged to review the studio’s specific refund policy and reach out to customer service for further clarification or assistance in processing any potential refunds. This way, you can ensure smooth communication and resolution regarding your refund inquiries.
Step-by-Step Process to Request Your Pole Den Dance Studio Legacy Den Unlimited Refund Like a Pro
If you purchased through Pole Den Dance Studio Legacy Den Unlimited:
Visit poleden.com.
Scroll down to the bottom of the page and click on Contact Us.
Choose the option for Membership Inquiries.
Fill out the contact form with your details.
In the message section, mention that your subscription renewed automatically without notice.
Clearly state that you are requesting a refund for the most recent charge.
Submit the form and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Pole Den subscription.
Scroll down and tap on Report a Problem.
Choose Billing Issue and describe that the subscription renewed unexpectedly.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and tap on your Pole Den subscription.
Tap on Manage and then select Refund.
In the messaging box, clarify that the subscription renewed without prior notice.
Submit the request.
If you purchased through Roku:
Log in to your account at my.roku.com.
Navigate to the Manage Account section.
Find the Subscriptions tab.
Locate your Pole Den subscription.
Select Cancel Subscription first.
After cancellation, go to the Contact Us page on Roku.
Send a request stating that you wish to request a refund due to the subscription renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Pole Den Dance Studio Legacy Den Unlimited for Refund
Script
Copy
Subject: Refund Request – Pole Den Dance Studio Legacy Den Unlimited Account [Your Email]
Dear Pole Den Dance Studio Team,
I hope this message finds you well.
I am writing to address a billing situation concerning my account. [describe reason]
Therefore, I would like to request a refund in the amount of [Amount].
I have attached documentation relevant to this matter for your reference.
I kindly request confirmation of the receipt of this email and my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is not yet processed.
Please allow 3-5 business days for your request to be reviewed and processed.
Processing
Your refund is currently being processed.
You should receive an update soon; refunds generally take 5-7 business days to complete.
Refunded
Your refund has been successfully processed and the funds have been returned.
Check your account balance; the refund should appear within 5-10 business days.
Partially Refunded
A portion of your payment has been refunded.
You will receive confirmation of the amount refunded; please allow time for processing.
Completed
The refund process is complete and no further action is needed.
Thank you for your understanding; your funds should be back in your account.
Canceled
Your refund request has been canceled, either by you or due to policy restrictions.
If you believe this is an error, please contact our support team for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Pole Den Dance Studio Legacy Den Unlimited, clients often seek refunds due to various reasons related to account management and service usage. Below are several realistic scenarios where users successfully claimed a refund after navigating their unique situations.
Class Package Expiration: A user signed up for a 10-class package but faced unexpected changes in their schedule, preventing them from attending the classes. After discussing their situation with customer support, they were able to receive a refund for the remaining unused classes due to their unique circumstances.
Class Rescheduling: A client planned to attend a special workshop but had to cancel due to a personal emergency. They contacted the studio to inquire about their options and were issued a refund after verifying their absence was due to a significant life event.
Subscription Change: A member who was renewing their monthly membership realized that they needed to switch to a different plan mid-billing cycle. Upon request, they received a prorated refund for the unused days on their old plan, effectively facilitating a smooth transition to the new plan.
Billing Query: A user noticed a recent charge that didn’t align with their expectations for a special event. After reaching out to customer service for clarification, they found that the charge was for an event they had forgotten about. They discussed their options and were issued a refund after deciding not to attend the event, appreciating the responsive customer service.
The Easiest Way to Get a Pole Den Dance Studio Legacy Den Unlimited Refund
If you're frustrated trying to get a refund from Pole Den Dance Studio Legacy Den Unlimited—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status at Pole Den Dance Studio Legacy Den Unlimited is straightforward and user-friendly. To make the process as efficient as possible, follow these specific steps tailored to our system:
Check Your Email Updates: When a refund request is processed, you will receive email updates directly to the email address linked to your account. Look for messages with the subject line "Refund Status Update" to stay informed about your request.
Utilize the Mobile App: If you utilize our mobile app, navigate to the Account section. There, you can find a dedicated tab for Refunds that will provide real-time status updates and estimated processing timelines.
Visit Your Account Dashboard: Log into your account on our website and head to the Order History section. Here, you can select your recent transactions and view detailed information regarding your refund requests.
Billing Section Insights: In the Billing section of your account settings, you may find a summary of pending and completed refunds along with confirmation numbers for your reference.
Detailed Refund Tracking: For each refund, we provide a status update—such as "Pending", "Processed", or "Completed"—along with any notes explaining the current stage of your refund request.
Contact Customer Support: If you haven’t received updates or your refund is delayed, our customer support team is available through the Help section of the app or website. Provide your transaction details to expedite assistance.
FAQ
Unfortunately, if you forget to cancel your session within the designated timeframe, we are unable to process a refund for that booking. To avoid this situation in the future, we recommend setting a reminder for cancellations to ensure you can manage your schedule effectively.
Refunds from Pole Den Dance Studio typically take 5 to 10 business days to process, depending on your bank or credit card company. Once the refund is initiated, you will receive a confirmation email, and the funds should appear in your account shortly thereafter.
If you see a charge but do not have an active subscription, please check your account status by logging into your member portal. If the charge seems unfamiliar, contact our support team directly through the contact form on our website, providing details of the transaction for further assistance.
If you are unable to obtain a refund directly, consider reaching out to Pole Den Dance Studio Legacy Den Unlimited's customer service team for further assistance. You may also review your account details or escalate your inquiry within their support system to explore any available options.
If Pole Den Dance Studio Legacy Den Unlimited is unable to issue a refund, it may be helpful to review the studio's refund policy to understand the guidelines and conditions. Additionally, consider reaching out to customer support again for clarification or assistance regarding your specific situation. Lastly, double-check your account details to ensure everything is current and correct.
More Pole Den Dance Studio Legacy Den Unlimited Resources
Explore related resources for this merchant
Bella
★★★★★
✓10,000+ subscriptions cancelled
✓Subscription Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)