How to Get a Popped! Refund

• Order Number: Locate your unique order ID from your confirmation email or the Popped! account dashboard.
• Purchase Date: Gather the date when the order was placed to assist in verifying the transaction.
• Product Details: Identify the specific popcorn flavors or products you are returning, including any details about quantities.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund, such as product quality issues or delivery problems.
• Photos of Product: Take pictures of the product to provide as proof if it arrived damaged or unsatisfactory.
• Shipping Information: Keep track of any tracking numbers associated with the initial order or return shipment.
• Payment Method: Note the original payment method used for the purchase for easier processing of the refund.
• Account Credentials: Ensure you have access to your Popped! account for verifying your identity and transaction details.
• Communication Records: If applicable, retain any emails or messages related to your order or previous communications with customer service.

*Working days are Monday to Friday, and don't include public holidays.

Popped! offers a delightful selection of gourmet popcorn that is hand-crafted and delivered directly to your home. Given the nature of food products, the eligibility for refunds is determined by specific circumstances related to your order and account management. Understanding these criteria can help clarify situations in which you might qualify for a refund.

• Damage or Spoilage: If you receive a product that is damaged during transit or spoiled upon arrival, you may be eligible for a refund or replacement. This typically requires reporting the issue within a specified timeframe after delivery.
• Incorrect Orders: In the event that the items delivered do not match your original order, such as receiving the wrong flavor or quantity, you might qualify for a resolution, which could include a refund or shipment of the correct items.
• Product Issues: If there are any concerns regarding the quality of the popcorn, such as an unusual taste or texture, you can reach out to customer service to discuss possible options, which may include a refund under certain circumstances.
• Subscription Management: For customers utilizing subscription services, adjustments to your subscription plan may also influence your eligibility for a refund, especially if changes are made prior to the billing cycle.

To explore the possibilities of refunds based on your specific situation, it's recommended to consult the Popped! customer service team for tailored assistance.

At Popped!, we understand that sometimes circumstances change, and our customers may need to request a refund. Here are a few real user scenarios where refunds were successfully claimed:

• Subscription Change: A customer on a monthly popcorn subscription decided to switch to a bi-weekly plan to enjoy an even fresher selection of flavors. After contacting customer service to clarify how the changes would affect their upcoming charges, they were able to receive a refund for the difference in billing for the month.
• Order Delay: A customer ordered a large party pack of gourmet popcorn for a special event, but due to unexpected shipping delays, the order arrived a few days late. Upon reaching out to Popped!'s support team, they were offered a refund for the expedited shipping fee they had selected at checkout.
• Flavor Mix-Up: A customer excitedly ordered a variety pack but received a different selection than what was advertised on the website. After contacting customer service with their order details, they successfully claimed a refund for the flavors they did not receive, as they were offered the chance to reorder instead.
• Product Quality Concern: A customer purchased a special seasonal flavor popcorn but found it did not meet their expectations in taste upon trying it. Popped! encouraged them to share feedback and processed a refund after the customer explained their experience, ensuring they could try another flavor of their choice.

At Popped!, we understand that waiting for a refund can be stressful, and we want to make the tracking process as seamless as possible. Here’s how you can efficiently track your refund status:

• Email Notifications: As soon as your refund is initiated, you will receive an email confirmation detailing the refund process. Keep an eye out for subject lines starting with "Refund Status" to stay updated.
• Account Dashboard: Log into your Popped! account and navigate to your Order History. Here, you can view the status of your refund, including current processing times and any applicable notes from our customer service team.
• Mobile App Alerts: If you use the Popped! mobile app, ensure notifications are enabled. You’ll receive in-app alerts for any updates regarding your refund, so you’ll always be in the loop.
• Detailed Refund Information: In your account settings, under the Billing Section, you can find detailed information about each refund, including the date it was issued and the method of return (e.g., original payment method or store credit).
• Live Chat Support: If you have any questions or need immediate assistance regarding your refund, use the Live Chat feature on our website. Our support team is trained to provide specific updates on your refund status.