Many individuals find themselves surprised by unexpected billing charges, especially when it comes to auto-renewing subscriptions. At Positive Impact, we understand that navigating refunds can be daunting, which is why this guide is designed to clarify how our refund process works, who qualifies for a refund, and the straightforward steps to request your money back swiftly. Our goal is to ensure you feel empowered and informed every step of the way.
What You Should Prepare Before Applying For Refund
Proof of Service Utilization: Gather any digital correspondence or communication that confirms your visit or usage of services from Positive Impact Health Centers.
Payment Receipt or Transaction ID: Locate your payment confirmation email or receipt, which should include the transaction ID for the service you are requesting a refund for.
Account Details: Have your account information ready, including the email used for registration and any other identifying information that your account might require.
Reason for Refund: Prepare a detailed explanation of why you are requesting a refund, including relevant dates and service descriptions.
Medical Documentation: If applicable, include any medical documentation that supports your refund request, such as appointment records or notes from a provider.
Previous Correspondence: If you've communicated with Positive Impact previously regarding this service or refund, compile those emails or messages for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Insurance Claims
4-6 weeks
Cash
1-3 working days
Payment Plans
Varies by plan
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Positive Impact
At Positive Impact Health Centers, we aim to provide quality services to support your health needs. Understanding your rights regarding eligibility for refunds is important in ensuring your experience reflects our commitment to your well-being. Our refund policies are structured around specific service scenarios and account management inquiries related to our health programs.
Service Disruptions: If there was an interruption in scheduled services that affected your access to healthcare or treatment, you may qualify for a refund or a service credit.
Billing Clarifications: If you encounter a discrepancy in your billing statement related to services rendered that are outside of your normal treatment plan, you might be eligible for a review and possible adjustment.
Changes in Treatment Plans: If your treatment plan was altered based on clinician recommendations, and you believe that this impacted your previous payments, you could inquire about a potential refund for the services no longer applicable.
Prepaid Services: Should you decide to discontinue a prepaid service for reasons aligned with our refund policy, there may be eligibility for a refund based on the timing and specific conditions of your cancellation.
Membership or Subscription Changes: In cases where a membership or subscription is not functioning as intended or fails to meet your needs, you might explore options for a refund or credit during the evaluation phase.
It is always recommended to reach out to our customer service team for personalized consulting regarding your specific situation to better understand your eligibility for a refund.
Step-by-Step Process to Request Your Positive Impact Refund Like a Pro
If you purchased through PositiveImpactHealthCenters.org:
Visit the Positive Impact Health Centers website.
Navigate to the footer of the page and click on the 'Contact Us' link.
Choose the method of contact: Email or Phone.
If emailing, formulate your message to include:
Account information (e.g., name and email associated with the account).
Specific details of the transaction (e.g., date and amount).
State that you are requesting a refund due to non-use or unexpected renewal.
If calling, prepare key phrases such as:
"I did not receive prior notice about the renewal"
"I have not been using my membership/subscription."
Submit your request and ask for a confirmation of your refund request via email.
Keep an eye on your email for any responses or actions taken regarding your refund.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find the Positive Impact subscription and tap on it.
Scroll down and tap 'Report a Problem'.
Choose the reason for the refund, such as "I didn’t authorize this renewal" or "I haven’t used the account."
Submit your request and check your email for updates from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select 'Subscriptions'.
Find your Positive Impact subscription and tap on it.
Scroll down and select 'Cancel Subscription' if prompted (necessary for refund).
After canceling, access the 'Order History' via the menu.
Locate the transaction, select 'Refund', and choose a reason:
"I didn’t receive advance notice for renewal."
"The service was not used."
Submit your refund request and monitor your email for notifications.
If you purchased through Roku:
Go to the Roku website or access the Roku app.
Log in to your Roku account.
Navigate to the 'Manage Account' section.
Locate your Positive Impact subscription under 'Subscriptions'.
Select 'Cancel Subscription' (this is necessary to initiate a refund request).
Visit the Help section on the Roku site and search for 'request refund'.
Follow the prompts to submit your refund request with messaging like:
"I wasn’t aware of the automatic renewal."
"I have not been using my subscription."
Monitor your email for confirmation or any updates regarding your refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund for the amount of [Amount] due to [describe reason].
I have attached relevant documentation for your reference, should it be necessary.
I kindly ask for confirmation of the refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated and is awaiting review.
Your refund is in the process of being validated. You will be updated within 2-3 business days.
Processing
The refund is being processed by our financial system.
Your refund is under processing; funds should appear in your account within 5-7 business days.
Refunded
The refund has been completed and processed successfully.
You will see the amount reflected in your account shortly; check your bank statement for confirmation.
Partially Refunded
Only a portion of the total amount has been refunded.
Please review your statement to see the refunded amount; further queries can be directed to our support team.
Completed
The refund process has been finalized.
Your transaction is successfully concluded, and no further action is needed.
Canceled
The refund request has been declined or canceled.
If you believe this is an error, please contact our customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Positive Impact, we strive to provide our users with seamless access to our health services and support. Here are some realistic scenarios where users successfully claimed refunds while interacting with our services:
Subscription Adjustment: After settling into their plan, a user realized that they needed to adjust their subscription tier for better alignment with their health needs. Upon reaching out to our support team to downgrade, the user received a refund for the difference in pricing for the current billing cycle, allowing for a smooth transition.
Service Interruption: A user experienced a temporary service outage due to technical maintenance on our end. After promptly reporting the issue, they received a one-time refund for that month’s subscription fee as a gesture of goodwill for the inconvenience caused.
Accidental Upgrade: A user mistakenly upgraded their service plan during a promotional offer. After contacting customer support to explain the situation, they successfully claimed a refund for the overage while transitioning back to their original plan without any penalties.
Billing Clarification: A user noticed a charge on their statement that they were unsure about. Upon discussing their account details with our team, it was clarified that the charge was for an additional service they had opted into. As a courtesy, our team granted a refund for that fee when the user decided to revert back to their original services.
The Easiest Way to Get a Positive Impact Refund
If you're frustrated trying to get a refund from Positive Impact—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Positive Impact is streamlined to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:
Check Your Email: Positive Impact sends out email notifications regarding your refund status. Be sure to monitor your inbox for updates that include important information about when you can expect your refund.
Use the Positive Impact Mobile App: If you have the Positive Impact app installed, you can check the refund status directly from your mobile device. Navigate to the 'Payments' section to view your refund details.
Access Your Account Dashboard: Log in to your Positive Impact account and visit the 'Order History' section in your dashboard. Here, you’ll find comprehensive information about your transactions, including any pending refunds.
Billing Section Insights: Within the 'Billing' section of your account settings, you can track the progress of your refund. This area provides current status updates and estimated completion times.
Refund Progress Updates: Positive Impact typically provides specific timelines for refund processing in their communications. Look for messages detailing each stage of the refund process to better understand what to expect.
FAQ
Refunds for missed cancellations are typically not offered, as we encourage all users to manage their bookings proactively. We understand that situations can arise, so we recommend reviewing our cancellation policy for details and to reach out to our support team for any specific concerns.
Refunds typically take 5 to 7 business days to process, depending on your bank or financial institution. Once the refund is initiated on our end, the timing may vary slightly based on their policies and processing times.
If you see a charge but don't have an active subscription, please reach out to our customer support team for assistance. Provide them with the transaction details, and they'll help clarify the situation and guide you on any potential next steps. Your inquiry will be addressed promptly to ensure clarity regarding your account.
If you are unable to secure a refund directly from Positive Impact, consider reaching out to their customer service team again for further assistance. You may also inquire about escalating the issue within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details for clarity on the transaction could provide further insights.
If Positive Impact refuses to issue a refund, you may want to carefully review their refund policy to understand the specific criteria and terms. Additionally, consider reaching out to customer support again for clarification or to discuss your situation further. Checking your account details and any related documentation can also help ensure that all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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