How to Get a PowerDMARC Refund

• Account Information: Ensure you have your PowerDMARC account email and username readily available.
• Transaction ID: Gather the transaction ID associated with the payment you wish to be refunded.
• Subscription Details: Have details of the subscription plan (e.g., Free, Standard, Premium) available for the specific service you are requesting a refund for.
• Payment Method: Prepare information regarding the payment method you used (credit card, PayPal, etc.) for the transaction.
• Reason for Refund: Clearly articulate the reason for your refund request, including any problems encountered with the service.
• Supporting Documentation: Collect any relevant emails or support tickets that document your issues with the service.
• Billing Statement: If possible, obtain a copy of your billing statement showing the transaction in question.
• Request Date: Note down the activation date of your subscription to help establish the refund eligibility period.

At PowerDMARC, we provide essential domain-based message authentication, reporting, and conformance (DMARC) services, which are instrumental in protecting your domains from email impersonation and improving overall email deliverability. Understanding your rights and eligibility for a refund is important in the context of our subscription-based model and service delivery. Customers may have various circumstances that could warrant a request for a refund, which we outline below.

• Service Not Rendered: If you experience a situation where the subscribed services are not available or functioning as intended due to technical issues on our end, this may qualify you for a refund.
• Account Downtime: Extended downtime that significantly affects your use of PowerDMARC’s features may be taken into consideration for a potential refund.
• Billing Cycle Changes: If there are discrepancies related to billing cycles for a paid subscription that prevent you from utilizing your services as expected, clarifications regarding your account might warrant a review for eligibility.
• Subscription Adjustments: Modifications to your service plan initiated by you that lead to confusion in billing might provide grounds to explore refund eligibility. This includes adjustments where the service received does not align with the billing amount.
• Promotional Pricing Issues: If you encountered issues applying promotional pricing that was intended for your subscription during the billing period, this might influence your eligibility for a refund.

It is important to communicate your specific situation clearly while reaching out to PowerDMARC support, as eligibility might vary based on individual account circumstances and service agreements. Our team is committed to assisting you in navigating any billing questions or account management concerns you may have.

PowerDMARC provides essential services for businesses looking to improve their email security and deliverability through DMARC, SPF, and DKIM monitoring. Below are several scenarios where users have successfully claimed refunds due to various subscription-related inquiries.

• Subscription Plan Adjustment: A user realized mid-month that they were on a higher-tier subscription than required for their current email volume needs. After contacting PowerDMARC to discuss their usage, they requested to downgrade their plan and were eligible for a pro-rated refund for the unused portion of their previous subscription.
• Accidental Overlap in Services: A user accidentally subscribed to both the standard and premium tiers for added features. After noticing the duplication in functionality, they reached out to PowerDMARC’s support team, who assisted them in canceling one of the subscriptions while processing a refund for the unwanted service.
• Account Management Query: A client managed multiple accounts under one organization and inadvertently paid for an extra service that wasn't needed. Upon realizing the mistake, they communicated with customer service, who promptly issued a refund for the mistakenly purchased account, aligning with the client's actual requirements.
• Unexpected Operational Changes: A small business experienced an unexpected shift in operations, leading them to halt their email campaigns temporarily. They contacted PowerDMARC to discuss their situation, and after a brief review, the team offered a refund for the unused service period, helping to ease their transition during this time.

Tracking your refund status with PowerDMARC can be streamlined and efficient if you utilize the specific features and communication methods we provide. Here’s how to effectively monitor your refund progress:

• Email Notifications: Look out for refund updates sent directly to your registered email. These emails will include detailed information on the status of your refund request and any actions required on your part.
• In-App Notifications: Make sure to enable notifications in the PowerDMARC application. Important updates regarding your refund will be sent as in-app alerts, ensuring you are promptly informed.
• Account Dashboard: Log into your PowerDMARC account and navigate to the Billing Section of your dashboard. Here you will find the status of your refund along with the details of your previous transactions.
• Order History Review: Check your Order History under your account settings. Each order linked to refund requests will display the current status, allowing you to track progress at a glance.
• Refund Progress Details: PowerDMARC provides step-by-step updates on your refund process, indicating if it is pending, processed, or completed. This transparency helps you understand where your refund stands.
• Support Ticket Tracking: If you have submitted a support ticket for assistance regarding your refund, you can track its status through the Support Section in your account, ensuring you are kept in the loop.