Many users often overlook billing details until an unexpected charge catches their attention—like an automatic subscription renewal. If you find yourself needing clarity on how refunds work at Praxis Medical Group, you've come to the right place. This guide provides a straightforward overview of the refund process, outlines eligibility requirements, and walks you through the steps to request your money back efficiently. Our goal is to ensure you feel supported and informed every step of the way.
What You Should Prepare Before Applying For Refund
Patient ID Number: Ensure you have your unique patient ID number from your account with Praxis Medical Group.
Transaction ID: Locate the transaction ID from your billing receipt or email confirmation related to the service you are seeking a refund for.
Service Details: Gather specific details about the service you received, including the date of service, type of treatment, and provider’s name.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, detailing any issues with the service or billing discrepancies.
Payment Method Details: Have your original payment details available, including the last four digits of the credit card used or the payment method used (e.g., insurance information).
Written Documentation: Collect any relevant documents to support your claim, such as receipts, payment confirmations, or communication regarding the service.
Insurance Information: If applicable, have your insurance policy number and claim information handy, especially if the refund involves insurance billing.
Contact Information: Include your current contact information for any follow-up regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
5-7 working days
Insurance Payments
2-4 weeks
Cash
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Praxis Medical Group
At Praxis Medical Group, we understand that questions regarding billing and refunds can arise. Users may seek clarification on eligibility for refunds based on specific circumstances related to the medical services provided. Our policies are designed to ensure transparency and fairness in addressing user inquiries.
The following situations may qualify for a refund from Praxis Medical Group:
Appointment Cancellations: If a patient cancels an appointment within the specified notice period and has prepaid for the service, they may be eligible for a refund.
Service Rescheduling: In cases where a service is rescheduled by the clinic, users may verify their eligibility for a refund on prepaid services or request an adjustment in billing.
Billing Corrections: When discrepancies in billing arise, such as charges that do not align with the services received, users may inquire about the potential for corrections and their implications on refunds.
Service Non-Delivery: If a scheduled service was not delivered and payment has been made in advance, this may create eligibility for a refund based on the specific policies surrounding that service.
Changes in Insurance Coverage: If changes in insurance coverage impact the payment for services scheduled, patients may reach out to discuss how this affects their account and any potential refunds.
It is important for users to review their individual situations and discuss any questions regarding their accounts directly with Praxis Medical Group to understand their specific eligibility for refunds.
Step-by-Step Process to Request Your Praxis Medical Group Refund Like a Pro
If you purchased through Praxis Medical Group.com:
Visit the gopxh.com website.
Scroll to the bottom of the homepage and click on the 'Contact Us' link.
Choose your preferred contact method:
Email: Click on the provided email link and request a refund, mentioning that the subscription renewed without notice.
Phone: Call the customer service number and state that you want to initiate a refund; emphasize that you did not use the service.
Provide your account details, including your email and subscription start date, for quicker processing.
Keep a copy of your message or call reference number for follow-up.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your membership with Praxis Medical Group and tap on it.
Tap Cancel Subscription (if applicable).
Immediately after cancellation, tap on Report a Problem next to the subscription.
Choose the option that states you wish to request a refund.
In the provided text box, state that the subscription renewed unexpectedly and your account has been unused.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) on the top-left.
Select Subscriptions.
Find your Praxis Medical Group membership and tap on it.
Tap Cancel Subscription.
After cancellation, go back to the main menu and select Account.
Tap on Purchase History.
Find the related transaction and tap Report a Problem.
Request a refund, explaining that there was an unexpected renewal and your account has remained unused.
Submit your request.
If you purchased through Roku:
Navigate to the Roku Home screen using your remote.
Select Streaming Channels.
Scroll down and select My Channels to find Praxis Medical Group.
Choose the channel, then press the * button on your remote to open the options menu.
Select Manage Subscription.
Cancel the subscription if required.
Visit the Roku website and log into your account.
Select Account and scroll down to Purchase History.
Locate the transaction and click on the link to Request a Refund.
Explain in the given form that the subscription renewed without notice and you have not been using it.
Submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Praxis Medical Group for Refund
Script
Copy
Subject: Refund Request – Praxis Medical Group Account [Your Email]
Dear Praxis Medical Group Team,
I hope this message finds you well.
I am writing to address a billing issue regarding my account. [describe reason]
Given this situation, I would like to request a refund of [Amount]. I have attached relevant documentation to support my request.
Could you please confirm receipt of this email and update me on the status of my refund within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow 3-5 business days for our team to assess your request.
Processing
Your refund is currently being processed by our system.
This stage may take up to 7 business days depending on the complexity of the request.
Refunded
The refund has been successfully issued to your payment method.
Funds should appear in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed.
Review your account for the refunded amount; the remaining balance will be assessed for future action.
Completed
Your refund process is fully completed, and no further actions are required.
You should have received your full refund; enjoy our services again soon!
Canceled
Your refund request was canceled by either you or our team.
If you believe this was done in error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Praxis Medical Group, patients often engage in various services, from medical consultations to wellness programs. Here are a few scenarios where users successfully navigated the refund process:
Service Cancellation: A patient mistakenly scheduled a follow-up appointment that they no longer needed. Upon contacting customer support, they explained their situation and received a full refund for the appointment fee within a few days.
Billing Clarification: A client enrolled in a wellness program noticed an unexpected charge on their account. After reaching out for clarification, the team discovered a miscommunication regarding the membership tier, and the user promptly received a refund for the overage.
Account Management Issue: A user faced challenges accessing their online account, which led to an accidental purchase of an additional service. Once they informed Praxis Medical Group about the issue, the support team was able to issue a refund due to the service not being utilized.
Subscription Status Inquiry: A patient was unsure about the cancellation date of their subscription and paid for an additional month unnecessarily. Upon contacting customer support and verifying their cancellation, they received a refund for the duplicate payment made in error.
The Easiest Way to Get a Praxis Medical Group Refund
If you're frustrated trying to get a refund from Praxis Medical Group—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At Praxis Medical Group, keeping track of your refund status is straightforward and efficient. Here are some specific tips to help you navigate the process smoothly:
Check Your Email Updates: Upon initiating a refund, you will receive an email confirmation that outlines the details of your request. Monitor your inbox for any subsequent updates regarding the progress of your refund.
Log into Your Account Dashboard: To check the status of your refund, log into your Praxis Medical Group account. Navigate to the Billing Section, where you can view the status of all transactions, including pending refunds.
Use the Mobile App: If you have the Praxis Medical Group mobile app, you can track your refund status directly on your smartphone. Go to the Order History section to find updates related to your refunds.
Consult the Order History: In your account settings, look for the Order History tab. It provides a detailed view of past transactions, including the current status of any refund requests.
Stay Informed About Processing Times: Praxis Medical Group provides estimated processing times in your account dashboard. Check the notification or status updates for specific timeframes related to your refund.
Utilize In-App Notifications: If you have enabled notifications for the Praxis app, you will receive real-time updates about your refund status directly on your device.
FAQ
Refunds are generally not issued if a cancellation is not processed within the required timeframe. However, we recommend reaching out to our support team directly, as they can review your specific situation and provide guidance on any available options.
Refunds from Praxis Medical Group typically take 5 to 10 business days to process. The exact time may vary based on your financial institution's policies. You should expect to see the refund reflected in your account shortly after processing is completed.
If you see a charge but don’t have an active subscription, please reach out to our customer support team at support@gopxh.com. Provide them with the details of the charge, and they will assist you in clarifying the situation and addressing any questions you may have.
If you're unable to secure a refund directly from Praxis Medical Group, consider reaching out to their customer service team again for further clarification. You may also want to escalate your request within their support system to ensure it receives adequate attention. Additionally, reviewing your account details and confirming the status of your refund request can provide more context and potential next steps.
If Praxis Medical Group declines to issue a refund, you can start by reviewing their refund policy for detailed information on eligibility and processes. Additionally, reaching out to their customer support team again may provide clarity or alternative solutions. Ensuring your account details are correct and up to date might also assist in resolving the matter.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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