It's common for users to overlook billing details until an unexpected charge comes to light, particularly when it comes to subscriptions like Pray First from Church of the Highlands. This guide is designed to help you understand how Pray First refunds operate, who qualifies for them, and the straightforward steps you can take to request your refund efficiently. Our goal is to ensure that you have all the information you need to navigate this process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your Pray First account credentials ready, including your username and any associated email address.
Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
Purchase Date: Know the date of the transaction to expedite the refund process.
Payment Method: Be prepared to provide details regarding the payment method used (credit card, PayPal, etc.).
Reason for Refund: Clearly state the reason for requesting the refund, as Pray First may require this for processing.
Confirmation Email: Have the confirmation email or receipt from your original purchase available for reference.
Contact Information: Ensure you have updated contact information in case Pray First needs to reach you regarding the refund.
Service Utilization Details: If applicable, provide information on how you used the service and any relevant documentation to support your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Bank Transfer
3-5 working days
PayPal
2-3 working days
Text-to-Give
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Pray First
At Pray First, we strive to create a meaningful experience that supports your spiritual journey through our range of services offered. As such, our refund policy is designed to address specific circumstances where users may seek a refund. Understanding your eligibility for a refund helps to clarify your rights as a user of our services.
The following situations may qualify for a refund within the context of Pray First:
Service Quality Issues: If you encounter a significant issue with the quality or availability of our services, you might be eligible for a refund. This includes circumstances where the service did not perform as intended or there were substantial interruptions that impacted your experience.
Subscription Cancellation: If you decide to cancel your subscription and your charge occurs during a billing cycle where you no longer wish to receive services, this situation may allow you to inquire about a refund for the time remaining in that billing cycle.
Account Management Queries: Should you have questions or concerns regarding charges on your account, clarifying the details of your subscription or usage may reveal scenarios where a refund could apply, based on your specific circumstances.
Technical Issues: In situations where technical difficulties prevent access to our services that were paid for, and if those issues remain unresolved for an extended period, you may have grounds to discuss eligibility for a refund.
We encourage you to reach out regarding any concerns with your account and the services provided. Our goal is to ensure every user experiences the value we aim to deliver at Pray First.
Step-by-Step Process to Request Your Pray First Refund Like a Pro
Scroll to the bottom of the homepage and click on the "Contact Us" link.
Fill out the contact form with the following details:
Your name and email address.
Subject: Refund Request
Message: Indicate that your subscription renewed unexpectedly and you were not aware of the renewal date.
Include the date of the transaction and any relevant account details.
Submit the contact form and wait for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Pray First subscription in the list and tap it.
Tap Cancel Subscription if you haven’t already cancelled it, to prevent future charges.
Return to the main subscriptions page and find the "Report a Problem" link next to the Pray First subscription.
Select the option that best describes your issue, such as "I didn’t authorize this charge".
In your message, state that the renewal happened without appropriate notification and request a refund for the recent charge.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate the Pray First subscription and select it.
Tap on Manage and then Cancel Subscription.
After cancelling, navigate back to your account menu and select Account.
Scroll down and tap Order History.
Find the transaction for Pray First, click on it, and select Report a Problem.
Choose the option that reflects your situation, such as "I didn’t mean to buy this" or "Charge not authorized".
Mention that the subscription was renewed without a reminder and include your request for a refund.
If you purchased through Roku:
Visit the Roku website or open the Roku Channel Store on your device.
Log in to your Roku account.
Scroll to My Account and then click on My Subscriptions.
Locate your Pray First subscription and select Manage Subscription.
Click on Cancel Subscription to stop future charges.
To request a refund, navigate back to My Account and click on Help.
Find the option to Contact Support.
Explain that you’d like a refund due to an unexpected renewal, emphasizing your account hasn’t been used recently.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Pray First for Refund
Script
Copy
Subject: Refund Request – Pray First Account [Your Email]
Dear Pray First Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my Pray First account. [describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email is documentation related to this situation for your reference.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Refund processing time is usually 3-5 business days.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be completed shortly.
Refunded
Your refund has been issued successfully to your original payment method.
It may take 5-7 business days for the funds to reflect in your account.
Partially Refunded
A portion of your payment has been refunded.
Check your email for details regarding the refunded amount.
Completed
All actions related to your refund have been completed.
Your refund is finalized, and you should see it in your account soon.
Canceled
Your refund request has been canceled by you or the team.
If you believe this is an error, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Pray First is dedicated to providing a seamless and supportive experience for its users. Below are a few scenarios where users successfully claimed refunds related to their interactions with the platform:
Subscription Plan Change: A user decided to upgrade their subscription to gain access to additional resources. After experimenting with the new features for a week, they realized the basic plan was more suitable for their needs. Upon reaching out to customer support, they successfully received a refund for the difference in charges between the two plans.
Event Cancellation: After registering for a Pray First retreat, a participant had to cancel due to unforeseen circumstances. They contacted customer service and provided the necessary details regarding their cancellation. The support team processed their request and issued a refund for the registration fee promptly.
Account Subscription Overlap: A user accidentally reactivated an old subscription while attempting to switch to a new plan. They noticed the overlap in their billing statement and reached out to Pray First’s support team. After verifying their account details, the team facilitated a refund for the duplicate charge within a few days.
Technical Issues During a Live Session: During a live streaming prayer session, a participant experienced technical difficulties that hindered their ability to engage fully. They communicated their concerns through the support chat and received a goodwill refund for the session, as well as encouragement to join future live events.
The Easiest Way to Get a Pray First Refund
If you're frustrated trying to get a refund from Pray First—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking the status of your refund with Pray First can be a seamless process if you know where to look. Here are some effective ways to ensure you stay updated on your refund status:
Check Your Email: After initiating a refund, keep an eye on your registered email account. Pray First sends confirmation emails detailing the status of your refund request, including any updates on processing times.
Use the Mobile App: If you have the Pray First app, log in to your account. Navigate to the Order History section to see detailed information about your refund status, including the estimated completion date.
Visit Your Account Dashboard: On the Pray First website, go to your account settings and click on Billing. This section reveals all your recent transactions and their current statuses, including both pending and processed refunds.
Monitor Notifications: Enable push notifications through the Pray First app. You will receive instant updates about your refund status, ensuring you are informed in real-time.
Contact Support: If you have questions about your refund, you can reach out to Pray First support through the Help Center found in your account. They can provide specific information about your refund progress.
FAQ
If you forget to cancel your subscription on time, we generally do not issue refunds for the period already billed. However, we encourage you to reach out to our customer support team for assistance, as they may be able to offer solutions based on your specific situation.
Refunds from Pray First typically take 5-10 business days to process after the request has been approved. The exact time may vary depending on your bank or card issuer's policies. Be sure to check your account for updates during this period.
If you see a charge but don’t have an active subscription, please check the payment confirmation email for details about the transaction. If you need further assistance, contact our customer support team with your transaction details, and they will help clarify the situation.
If you are unable to obtain a refund directly from Pray First, consider reaching out to their customer service again for further assistance. Additionally, you may want to escalate your inquiry within their support system to explore available options. Reviewing your account details may also provide insight into your situation.
If Pray First is unable to process your refund request, reviewing their refund policy may provide additional insights into the process or any specific conditions that apply. You can also consider reaching out to their support team again for further clarification or assistance. Additionally, checking your account details to ensure all information is correct may help clarify the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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