How to Get a pre-licensing course Refund

• Transaction ID: Gather your unique transaction ID that was provided upon purchase to identify your order.
• Course Enrollment Confirmation: Have the confirmation email or receipt that proves your enrollment in the pre-licensing course.
• Account Credentials: Prepare your account login information to access your user profile, which may be required during the refund process.
• Refund Request Form: Check if there's a specific refund request form provided on rustmanagency.com and fill it out as per instructions.
• Proof of Payment: Keep a copy of the payment transaction or invoice showing the amount paid for the course.
• Reason for Refund: Be ready to provide a clear explanation for your refund request, such as course dissatisfaction, cancelation, or any personal circumstances.
• Date of Enrollment: Note the enrollment date, as this may be required to ensure requests align with the refund policy timeframe.
• Communication Records: Compile any communication you've had with customer support regarding your course or refund inquiries.

At rustmanagency.com, we understand that users may have questions regarding their rights and eligibility for refunds related to our pre-licensing courses. As a provider of essential educational services, we strive to create a clear framework to help our users navigate potential refund scenarios. Users can explore eligibility based on their specific situations, ensuring a fair evaluation of account circumstances.

The following situations may qualify for a refund based on our policies:

• Course Cancellation Before Start Date: If a user cancels their registration prior to the commencement of the course, they may be eligible for a refund of the registration fees.
• Course Rescheduling: In cases where a course is rescheduled by rustmanagency.com, users may have the option to request a refund or apply their fee to a future course.
• Technical Difficulties: Users experiencing significant technical issues that prevent participation in the course, provided adequate documentation is submitted, might be eligible for a refund.
• Enrollment Errors: If a user accidentally enrolls in an incorrect course and contacts support within the specified timeframe, they may qualify for a refund to enroll in the correct course.
• Withdrawal Due to Personal Circumstances: Users who must withdraw from the course due to unforeseen personal circumstances, such as serious illness, may be assessed for a refund on a case-by-case basis.

We encourage users to reach out directly to our support team to discuss their individual circumstances and gain clarity on refund eligibility.

In the context of a pre-licensing course, users may encounter a variety of situations that lead them to successfully claim refunds. The following scenarios highlight some common circumstances where users were able to navigate their accounts and billing questions to receive refunds.

• Course Not Compatible with Licensing Requirements: A user enrolled in a real estate pre-licensing course found that the curriculum did not meet their state’s specific licensing requirements. Upon reviewing the course details and realizing this discrepancy, they contacted customer support and were able to secure a full refund for the course.
• Withdrawal Before Course Start: A student signed up for an insurance pre-licensing course but decided that they needed to withdraw before the course commenced due to personal reasons. They reached out through their account portal and reported their request before the deadline, successfully receiving a refund without any issues.
• Technical Difficulties Affecting Course Access: An individual faced ongoing technical challenges that prevented them from accessing the online platform for their pre-licensing course. After documenting their issues and submitting a request for assistance through the help section of their account, the support team offered a refund given the circumstances.
• Course Completion Timing Concerns: A registrant for a financial services licensing course realized they would not be able to complete the course within the stipulated time frame due to an unexpected work commitment. They reached out prior to the course completion date and explained their situation, resulting in a successful refund for the remaining weeks of access.

Tracking your refund status efficiently is essential when navigating the pre-licensing course financial processes. At Rustman Agency, we strive to provide clear and timely updates about your refund through various channels. Here’s how to stay informed:

• Email Notifications: Keep an eye on your registered email for updates regarding your refund. Look for messages titled "Refund Status Update" which include detailed information about the progress of your request.
• Account Dashboard: Log into your account on rustmanagency.com and navigate to the Order History section under your account settings. Here, you’ll find the status of your refund request, including timestamps for when it was initiated and when it is expected to be completed.
• Mobile App Alerts: If you're using the Rustman Agency mobile app, make sure to enable push notifications. The app provides real-time alerts about your refund status, ensuring you never miss an update.
• Billing Section Insight: In the Billing section of your account, you can not only check the refund status but also view transaction details associated with your refund request. This area includes helpful tools to track your refund credit timeline.
• Progress Information: When checking your refund status, you will see stages such as "Requested," "In Process," and "Completed." Each stage indicates where your refund is in the queue, giving you transparency throughout the process.