Navigating billing issues can often catch us off guard, especially when an unexpected charge arrives from a subscription renewal. To help you understand how Premier Academy handles refunds, this guide provides a clear overview of who is eligible for a refund and the necessary steps to request your money back swiftly. Our aim is to ensure you feel supported throughout this process, making it as straightforward as possible.
What You Should Prepare Before Applying For Refund
Account information: Ensure you have your Premier Academy account login details ready, including your username and email associated with the account.
Transaction ID: Locate the transaction ID for the purchase you are seeking a refund for, which can usually be found in your purchase confirmation email or account purchase history.
Course details: Identify the specific course or program you are requesting a refund for, including its name and start date.
Refund policy review: Familiarize yourself with the specific refund policy for the course or service in question, ensuring you meet any conditions outlined.
Communication records: Gather any relevant communication with customer support regarding your request or issues encountered during the course.
Payment method: Prepare the details of the payment method used for the transaction, including the card type and last four digits of the card number if applicable.
Reason for refund: Clearly articulate your reason for requesting a refund, whether it’s due to dissatisfaction, course issues, or other specific complaints.
Supporting documentation: Collect any documents that might support your refund request, such as screenshots of issues, emails, or other communications that illustrate your concern.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Gift Card
Immediate to 24 hours
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Premier Academy
At Premier Academy, we strive to provide high-quality educational resources and services. We understand that users may have questions regarding their eligibility for refunds, especially in relation to subscriptions and course enrollments. Refund eligibility is generally determined based on specific circumstances surrounding account management and service usage.
Here are some situations specific to Premier Academy that might qualify users for a refund:
Course Cancellation Before Start Date: If a user decides to cancel their enrollment in a course before the course begins, they may qualify for a full refund.
Technical Issues: Users experiencing significant technical difficulties that hinder access to the course materials may explore refund options. Documentation of the issues may be required.
Completion of a Trial Period: Users who enroll in a subscription that includes a trial period may be eligible for a refund if they decide to cancel before the trial period ends.
Inaccurate Course Information: If users find that a course does not match the description provided during enrollment, they may inquire about potential refunds based on this discrepancy.
Duplicate Subscriptions: If a user unintentionally subscribes multiple times to the same course or service, addressing this with customer support may lead to potential refund eligibility for the additional subscriptions.
For further clarification about these situations or to initiate a refund inquiry, users can reach out to Premier Academy’s support team for assistance.
Step-by-Step Process to Request Your Premier Academy Refund Like a Pro
If you purchased through Premier Academy.com:
Visit the Premier Academy website.
Log into your account using your credentials.
Navigate to the "Account" or "Settings" section.
Find the "Billing" or "Subscription" section.
Look for the option to view recent transactions or purchase history.
Identify the item you wish to refund and click on it.
Click on the option for "Request Refund" or similar.
In your message, mention that the subscription renewed without notice.
Emphasize that the subscription was not used during the last billing cycle.
Submit your refund request.
Monitor your email for any responses regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" from the menu.
Find and select your Premier Academy subscription.
Tap on "Cancel Subscription" (if required for refund eligibility).
Navigate to the App Store and scroll down to your account settings.
Select "Purchases" and find the charge from Premier Academy.
Tap on the charge and click on "Report a Problem."
In your report, clearly state that the subscription renewed unexpectedly.
Mention that the account has not been actively used for the past billing period.
Submit your report and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu (three horizontal lines) in the top-left corner.
Select "Account" from the menu.
Tap on "Purchase History."
Locate the Premier Academy charge in the list.
Tap on the charge and select "Refund."
In the request form, indicate that you were surprised by the automatic renewal.
Highlight that you did not use the service in the last month.
Complete and submit the refund request.
Check your email for any follow-up messages regarding your request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll and select "Streaming Channels."
Navigate to "My Channels" and select the Premier Academy channel.
Press the * button on your remote to open the channel options.
Select "Manage Subscription."
Choose "Cancel Subscription" if required for refund eligibility.
Visit the Roku website and log into your account.
Go to "My Account," then find the purchase from Premier Academy.
Select the option for "Request Refund."
In your message, note that the subscription renewed without expectation.
Mention that you rarely used the service during the billing period.
Submit your request and keep an eye on your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Premier Academy for Refund
Script
Copy
Subject: Refund Request – Premier Academy Account [Your Email]
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Dear Premier Academy Team,
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I hope this message finds you well.
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I am writing to address a billing situation regarding my account. [describe reason]
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I would like to request a refund in the amount of [Amount].
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Attached to this email are the relevant documentation for your review.
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Could you please confirm receipt of this email and the status of my request within 3-5 business days?
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Thank you for your attention to this matter.
\n
Sincerely, \n[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified once the review is completed, typically within 3–5 business days.
Processing
The refund is currently being processed by our finance team.
Expect the refund to be completed within 5–7 business days.
Refunded
The refund has been successfully issued back to your original payment method.
You should see the funds credited back to your account within 3–5 business days, depending on your bank.
Partially Refunded
A portion of your payment has been refunded, while the rest remains valid.
You will receive confirmation of the partial refund and details on what remains. Full access to the remaining fees is still applicable.
Completed
The refund process has been completed successfully.
You have been refunded in full. Ensure you check your account for the transaction.
Canceled
The refund request has been canceled, either by you or by our team.
If you have questions regarding this status, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Premier Academy, users may occasionally find themselves in situations where refunds are warranted. Below are some specific scenarios illustrating how members successfully navigated the refund process.
Subscription Plan Downgrade: A user decided to lower their subscription from annual to monthly after realizing they only needed access for a short period. After contacting support to clarify the plan change, they received a refund for the difference in pricing for the unused portion of their previous plan.
Course Cancellation: A student registered for a workshop but was unable to attend due to unforeseen scheduling conflicts. They communicated with customer service, explained their situation, and were granted a full refund for the course fee, as it fell within the academy's cancellation policy.
Technical Issues with Access: An online learner faced repeated technical challenges accessing course materials, which impacted their ability to complete assignments. After reaching out to support for assistance, they were offered a refund for the subscription period during which they faced these issues, as the academy strives to ensure a smooth learning experience.
Mistaken Purchase: A user mistakenly purchased an extra course that they had already enrolled in. After verifying their account status with Premier Academy's support team, they were able to receive a refund for the additional course charge, ensuring they only paid for the services they intended to utilize.
The Easiest Way to Get a Premier Academy Refund
If you're frustrated trying to get a refund from Premier Academy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Premier Academy is straightforward and designed to keep you informed throughout the process. Here are specific steps to efficiently track your refund:
Check Your Email Regularly: Premier Academy sends out email notifications whenever there is an update on your refund status. Look for emails with the subject line "Refund Update" which provide the latest information regarding your request.
Use the Premier Academy Mobile App: For real-time updates, download the Premier Academy app. Within the app, navigate to the "Account" section to view your refund status directly from your mobile device.
Visit Your Account Dashboard: Log into your account on the Premier Academy website and go to the "Order History" section. Here, you can track your refund request and see any pertinent details related to the status.
Billing Section Insights: In the billing section, you can access detailed information regarding pending and completed refunds. This area provides clarity on the processing times and expected completion dates.
Monitor Refund Progress: Once your refund is initiated, Premier Academy will provide updates on the progress. Make sure to check for any notifications within the app or in your account dashboard that specify whether your refund is in process, approved, or completed.
FAQ
If you forget to cancel your subscription on time, we unfortunately cannot provide a refund for that billing period. We recommend reviewing our cancellation policy to ensure you're aware of the timeframe required to process cancellations in the future.
Refunds at Premier Academy typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you'll receive a confirmation email with details about the refund status. Please check with your financial institution for any additional processing times.
If you notice a charge but do not have an active subscription with Premier Academy, please check if you have any forgotten memberships or trial periods that may have converted. If everything appears correct, contact our customer support team with your details, and we will assist you in clarifying the charge.
If you are unable to secure a refund directly from Premier Academy, you may want to consider reaching out to their customer service team again for further assistance. Additionally, you can explore escalating your inquiry within their support system for additional options. Reviewing your account details and any relevant communications can also provide clarity on your situation.
If Premier Academy declines your refund request, consider reviewing the refund policy on their website to ensure all criteria were met. You may also want to reach out to customer support again for further clarification or assistance with your situation. Additionally, double-check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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