Managing finances can often be a low priority until an unexpected charge catches your attention, like an automatic subscription renewal. This guide aims to clarify how refunds work at Premier Rental Purchase, outlining who qualifies for a refund and providing step-by-step instructions to help you request your money back with ease. Whether you're new to Premier Rental Purchase or just need a refresher, you'll find the information you need to navigate the refund process smoothly.
What You Should Prepare Before Applying For Refund
Rental Agreement Details: Have your original rental agreement handy, including any terms regarding refunds and cancellations.
Account Information: Prepare your account number or order ID associated with the rental.
Payment Receipts: Gather any receipts or payment confirmations for the transactions related to the item you wish to return.
Purchase Reason: Clearly articulate the reason for the refund request, as this may influence the approval process.
Product Condition Documentation: If applicable, take photos of the product to demonstrate its condition upon return.
Communication History: Keep records of any previous communications with customer service regarding your rental and refund.
Refund Policy Reference: Familiarize yourself with Premier Rental Purchase's policy on refunds to ensure compliance with any specific requirements.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 business days
Cash
1-3 business days
Check
7-10 business days
Money Order
3-5 business days
Bank Transfer
3-5 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Premier Rental Purchase
At Premier Rental Purchase, we strive to maintain transparency regarding the rights of our users and the circumstances under which they may be eligible for a refund. As a rental service offering furniture, appliances, and electronics, it's important for customers to understand their options in various account-related situations.
The following scenarios may qualify for a refund consideration when engaging with Premier Rental Purchase:
Return of Damaged or Defective Items: If a rented item is found to be damaged or defective upon delivery, customers may be eligible for a refund for that specific rental charge.
Cancellations within the Grace Period: Depending on the terms of the rental agreement, if a customer cancels their order within a designated grace period, they might be eligible for a refund of the initial payment.
Account Adjustments for Early Returns: If a customer decides to return a rental item earlier than the agreed rental period, they may qualify for a prorated refund based on the remaining rental duration.
Overcharges or Incorrect Billing: In the event that any billing discrepancies are identified—such as charges for items not rented—customers could be eligible for a refund after resolving the billing queries with our customer service team.
Changes in Delivery or Installation Dates: If an agreed-upon delivery or installation date is changed significantly by Premier Rental Purchase, customers may qualify for a refund of any prepaid fees associated with the disrupted service.
Customers are encouraged to review their rental agreements and discuss any specific inquiries with Premier Rental Purchase customer service for clarification on refund eligibility related to their unique circumstances.
Step-by-Step Process to Request Your Premier Rental Purchase Refund Like a Pro
If you purchased through PremierRentalPurchase.com:
Log in to your account on premierrents.com.
Navigate to the Account Settings section.
Select Billing History to find the most recent transaction.
Click on Request Refund next to the relevant purchase.
Fill out the refund request form, and in the comment section, mention that you were unaware of the renewal date.
Submit the form and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription related to Premier Rental Purchase and tap on it.
Scroll down and select Report a Problem.
Choose the reason for your request, emphasizing that the subscription renewed without notice.
Follow the prompts to complete your request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Menu (three horizontal lines) in the upper left corner.
Select Account, then Purchase History.
Find the Premier Rental Purchase transaction and tap on it.
Tap on Request a Refund.
In the provided space, emphasize that the account was unused or that the renewal was unexpected.
Submit your request and await confirmation from Google Play.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Click on Order History to review your transactions.
Locate the Premier Rental Purchase entry and click on Request Refund.
In your request, mention that the apparent subscription charges were not intended.
Submit the request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Premier Rental Purchase for Refund
Script
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Subject: Refund Request – Premier Rental Purchase Account [Your Email]
Dear Premier Rental Purchase Customer Service,
I hope this message finds you well.
On [Billing Date], [describe reason].
I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documents for your reference.
Please confirm the receipt of my request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is yet to be processed.
You will have to wait while your request is reviewed, typically within 3-5 business days.
Processing
Your refund is currently being processed.
Your refund is on its way; please allow up to 5 more business days for completion.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of your total has been refunded.
The remaining amount may be available for future purchases or could be subject to additional review.
Completed
Your refund process has been completed.
Thank you for your patience; your funds are now in your account.
Canceled
Your refund request has been canceled.
You may need to contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Premier Rental Purchase, customers enjoy a seamless rental experience. However, there are occasions where users may find the need to request a refund. Here are some realistic scenarios where refunds were successfully claimed:
Early Return Policy: A customer rented a dining room set for a special event but had to return it early due to unexpected changes in their plans. They contacted Premier Rental Purchase and provided the rental agreement details, successfully claiming a prorated refund for the unused rental period.
Product Exchange: A customer realized that the sofa they rented was too large for their living room after delivery. They reached out to Premier Rental Purchase to exchange it for a more suitable size. The exchange was processed smoothly, and the customer received a refund for the original rental, which went toward the new rental of the smaller sofa.
Accidental Overpayment: During a billing cycle, a customer noticed an accidental overpayment on their account due to a promotional discount not being applied. They contacted customer service with their account details, and the team promptly reviewed the transaction, issuing a refund for the overpaid amount within a few days.
Service Adjustment: A customer utilizing Premier Rental Purchase’s delivery and setup service decided they no longer needed the setup after reconsidering their plans. They communicated this with customer service prior to the scheduled date, resulting in a successful refund for the setup fee included in their rental agreement.
The Easiest Way to Get a Premier Rental Purchase Refund
If you're frustrated trying to get a refund from Premier Rental Purchase—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Premier Rental Purchase is a straightforward process that ensures you stay updated on your financial transactions. Here are some specific tips for efficiently tracking your refund:
Check Your Account Dashboard: Log into your Premier Rental Purchase account and navigate to the Account Dashboard. This section will provide you with a comprehensive view of your recent transactions, including any pending refunds.
Review Order History: Within the Order History tab, you can find detailed information about your purchases and subsequent refunds. Look for any entries marked with a refund status for quick updates.
Email Notifications: After a refund request is submitted, watch for email updates from Premier Rental Purchase. These emails typically include the status of your refund and any necessary next steps. Ensure you check your inbox and spam folder to avoid missing important communications.
Utilize the Mobile App: If you have the Premier Rental Purchase mobile app, use it to track your refund status on the go. Access the app, and check the notifications section for real-time updates and alerts regarding your refund process.
Billed Amount Information: In the Billing Section of your account, you'll find specific details about the amounts being refunded. This provides clarity on what to expect once the process is complete.
Contact Customer Support: If you're unable to find the information you need, reach out to Premier Rental Purchase customer support. Their team can provide detailed information on your refund status and help resolve any issues you may encounter.
FAQ
If you forgot to cancel your rental agreement on time, unfortunately, refunds are not typically issued for payments made. However, we recommend reaching out to our customer service team, as they may be able to provide you with options or solutions based on your specific situation.
Refund processing times can vary depending on your bank or financial institution, but typically, it may take anywhere from 3 to 10 business days for the funds to appear in your account. Once we process your refund, you will receive a confirmation receipt for your records.
If you notice a charge but do not have an active subscription, please start by checking your account for any possible overlooked subscriptions or previous agreements. If you still believe the charge is incorrect, contact our customer service team for assistance in reviewing the transaction and resolving the issue.
If you're unable to get a refund directly from Premier Rental Purchase, consider reaching out to customer service again to clarify your situation. You might also explore escalating your inquiry within their support system for further assistance. Additionally, reviewing your account details and rental agreement might provide helpful insights regarding the refund process.
If Premier Rental Purchase declines to issue a refund, you can review their refund policy for clarity on the process and eligibility. Additionally, consider reaching out to their customer support team again for further assistance or clarification regarding your specific situation. It's also helpful to double-check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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