Many users often overlook billing details until an unexpected charge prompts questions, especially when a subscription renews automatically. This guide is designed to help you understand how Premium refunds work, who qualifies for them, and the steps you can take to request your money back efficiently. Our aim is to provide clear and helpful information, ensuring you feel supported throughout the refund process.
What You Should Prepare Before Applying For Refund
Account Information: Have your Premium account email and any associated usernames ready for verification.
Subscription Details: If applicable, be prepared to provide the start date, end date, and details of your current subscription plan.
Transaction ID: Locate the transaction ID for the payment you wish to refund, which can be found in your account billing history.
Proof of Payment: Ensure you have a copy of your receipt or invoice showing the date and amount of the transaction in question.
Reason for Refund: Clearly outline the reason for your refund request, including specific issues encountered while using the service.
Any Correspondence: Gather any emails or chat logs related to your issue, as these can help support your refund claim.
Service Usage Details: If applicable, include information on how you used the service and any failures or issues that may validate your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Premium
At Premium (storymaps.com), users have specific rights and may be eligible for refunds based on their subscription status and account management circumstances. As a digital service offering a platform for creating interactive narratives through maps and stories, the refund eligibility criteria revolve primarily around subscription management and account access.
Subscription Cancellation: Users who have canceled their subscription before the renewal date may find themselves eligible for a refund for the upcoming billing cycle.
Account Downgrade: In cases where a user chooses to downgrade their subscription plan, they might be eligible for a partial refund based on the new tier and remaining usage.
Service Access Issues: If a user experiences significant technical problems that prevent access to premium features, they may qualify for a refund for the affected period.
Billing Cycle Discrepancies: Users who notice unexpected charges within their billing cycles may inquire about eligibility for adjustments or refunds based on their account settings.
Promotional Offers: If a user has subscribed during a promotional period and encounters issues in applying those benefits, they could be eligible for a refund or adjustment to align with the promised offer.
Each eligibility case would be evaluated on individual merit, focusing on user account circumstances rather than any errors related to the service operations.
Step-by-Step Process to Request Your Premium Refund Like a Pro
If you purchased through Premium.com:
Visit storymaps.com and log into your account.
Navigate to the Account Settings section.
Look for the Billing tab.
In the Billing area, find your Subscription Details.
Click on the Request Refund option available nearby.
In your refund request, mention that the subscription renewed unexpectedly and you would like to be reimbursed. Emphasize that the account has not been actively used.
Submit your refund request and wait for a response from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Premium subscription.
Scroll down and tap on Report a Problem.
Choose Request a Refund and explain that the subscription renewed without notice and emphasize you have not used the account recently.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions from the list.
Locate and tap on your Premium subscription.
Choose Manage then Refund.
In the refund form, mention that the subscription renewed without notice and state that you have not used the account.
Submit the refund request and await a reply.
If you purchased through Roku:
Visit my.roku.com and log in to your account.
Navigate to the Manage Account section.
Locate the Subscriptions area to find your Premium subscription.
Click on Request a Refund.
When filling out the request, mention that your subscription renewed unexpectedly and emphasize the lack of usage.
Submit the refund request and await further instructions.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
On [Billing Date], I encountered a billing situation as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
Attached you will find the relevant documentation for your reference.
I kindly request confirmation of this refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
It may take up to 5 business days for the review process to complete.
Processing
Your refund is being processed by our team.
You can expect completion within 3-7 business days depending on your payment method.
Refunded
The refund has been successfully issued to your original payment method.
Check your account for the transaction; it may take 3-5 business days to reflect.
Partially Refunded
A portion of your refund was approved and issued.
You will receive a notification about the amount refunded and the reason for the partial approval.
Completed
The refund process is fully completed, and all funds have been returned.
Your account will show the updated balance reflecting the completed refund.
Canceled
The refund request has been canceled, either by you or by our team.
You will receive a notification detailing why the refund was canceled, and no further actions are needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When using Premium, users may occasionally find themselves in situations where a refund is necessary. Here are some realistic scenarios illustrating how users successfully claimed refunds from Premium.
Subscription Plan Upgrade Confusion: After upgrading to a higher tier for additional features, a user realized that they had inadvertently selected a plan that didn’t fit their needs. After reaching out to Premium’s customer support, they received assistance in downgrading their plan and successfully obtained a refund for the difference in cost.
Service Disruption: A user experienced intermittent service interruptions during a critical project using Premium's tools. Upon reporting the issues to customer support, they were informed that they were eligible for a refund for the month in question, as it fell under Premium’s service guarantee policy.
Annual Renewal Misunderstanding: A client was under the impression that their subscription had a trial period. Upon discovering they were charged for an annual renewal instead, they contacted Premium’s support to clarify. After a review of their account history, a refund was processed for the unnecessary renewal charge, as assistance was provided in managing subscription settings more effectively.
Billing Error in Custom Order: A user ordered a personalized product but noticed an error in the customization details that wasn't addressed on the confirmation page. After notifying customer support about the discrepancy, they were granted a refund, allowing them to place a new order with the correct specifications.
The Easiest Way to Get a Premium Refund
If you're frustrated trying to get a refund from Premium—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently through Premium is essential to stay informed about your transactions. Here’s how you can easily monitor your refund process:
Email Notifications: Premium sends out email updates regarding your refund status. Look out for emails with the subject line "Refund Update" to receive timely information about your request.
In-App Notifications: If you use the Premium mobile app, be sure to enable notifications. You'll receive push notifications directly in the app whenever there’s an update regarding your refund.
Account Dashboard: Log into your account and navigate to the Billing Section to view all refund requests and statuses. This area provides a comprehensive overview, including expected timelines for completion.
Order History: Check your Order History in the account menu. Each order will display its refund status, helping you keep track of multiple requests in one place.
Detailed Refund Progress: Premium provides detailed information about each refund's progress, including whether it’s been processed, approved, or if there are any issues. Look for updates in the refund section of your account dashboard.
Customer Support: If you need further clarity, don’t hesitate to contact Premium’s customer support directly through the in-app chat feature or the support page on their website. They can provide personalized updates about your refund status.
FAQ
Premium subscriptions can be canceled at any time, but they are non-refundable after the billing period begins. If you forgot to cancel before the renewal date, the charge is generally considered final, and it's advised to review the terms for future reference.
Refunds typically take 3 to 5 business days to process once initiated. The time may vary slightly depending on your financial institution's policies, so it’s advisable to check with them if you have further questions about when the funds will be available.
If you see a charge but don’t have an active subscription, please check your account details to verify any previous subscriptions or purchases. If there's still confusion, you can reach out to our customer support team for assistance in resolving the issue.
If you are unable to obtain a refund directly from Premium, you may consider reaching out to their customer service team again for further assistance. Additionally, you can explore escalating your inquiry within their support system to ensure your concerns are properly addressed. Reviewing your account details may also help clarify any potential options available to you.
If your refund request has been declined, consider reviewing the refund policy on the Premium website to ensure your request aligns with their guidelines. Additionally, you may want to reach out to customer support again for further clarification or to discuss your situation in more detail. Checking your account details could also provide insight into any potential issues.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)