In the world of subscriptions and memberships, many users often don’t consider billing until an unexpected charge catches them off guard—like an automatic renewal. This guide will help you understand how refunds work with Premium Travel Club, including who is eligible for them and the straightforward steps to request your money back promptly. Whether you have questions about the process or need assistance navigating your options, we are here to support you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and password for accessing your Premium Travel Club account.
Transaction Details: The specific transaction ID for the purchase you are seeking a refund for.
Subscription Confirmation: A copy of the confirmation email received upon subscribing, which includes your membership details.
Reason for Refund: A clear and concise explanation of why you are requesting a refund, as this is often required for processing.
Supporting Documentation: Any relevant documents, such as proof of travel bookings or cancellations, if applicable.
Communication Records: Copies of any previous correspondence with Premium Travel Club related to your purchase or request.
Payment Method Details: The original payment method used for the transaction, along with any authorization codes, if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Gift Card
Immediate - 3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Premium Travel Club
At Premium Travel Club, users have specific rights and eligibility criteria related to refunds based on their membership and service usage. As a subscription-based service, Premium Travel Club offers various travel-related benefits, and it's important to understand the circumstances under which a refund may be considered. Members are encouraged to review their account details and service usage to determine if they meet the criteria for potential refunds.
Membership Cancellation: If a member cancels their subscription within the designated cancellation period and has not utilized any of the subscription benefits, they may be eligible for a refund.
Service Disruptions: Any significant interruptions in service, such as prolonged technical issues affecting access to the travel benefits, could lead to eligibility for a refund, particularly if these issues were reported in a timely manner.
Failure to Provide Promised Services: If specific services outlined during the subscription sign-up (like access to exclusive deals or travel planning assistance) were not provided as described, members might have grounds to request a refund.
Billing Issues: Members who have questions or clarifications regarding their billing cycle or service charges can consult Premium Travel Club's customer service for assistance, and in some cases, this may lead to eligibility for a refund based on the context of their inquiry.
Account Management Changes: Individuals who have made recent changes to their account settings, such as upgrading or downgrading their membership version, may inquire about how these changes affect their billing and if any adjustments or refunds are applicable.
Step-by-Step Process to Request Your Premium Travel Club Refund Like a Pro
If you purchased through Premium Travel Club.com:
Visit the Premium Travel Club website and log in to your account.
Navigate to the Account Settings section.
Click on Billing Information.
Locate the section for Recent Transactions or Subscription Management.
Identify the charge you wish to request a refund for.
Click on the Request Refund button next to the relevant transaction.
In the refund request form, mention that the service was not fully utilized or that you were not aware of the renewal.
Submit the form and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Premium Travel Club subscription in the list.
Tap on it, then select Report a Problem.
Choose the reason for your refund request, focusing on points like the subscription renewed without notice or the account was unused.
Follow the on-screen instructions to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the Premium Travel Club subscription and tap on it.
Tap Cancel Subscription (if you have not already). This step may be necessary to process the refund.
Request a refund by providing a reason, such as highlighting that the service was not used or that it was charged without prior notification.
Submit the refund request and check email for confirmation.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Account from the menu.
Scroll to the Subscription Management section.
Find the Premium Travel Club subscription.
Click on Cancel Subscription.
After canceling, return to your account and select Request a Refund for the previous charge.
In your request, assert that the renewal was unexpected or that you have not utilized the membership.
Submit the request and keep an eye on your email for any updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Premium Travel Club for Refund
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Subject: Refund Request – Premium Travel Club Account [Your Email]
Dear Premium Travel Club Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
This means your refund is in process, and it may take up to 72 hours for it to be reviewed.
Processing
Your refund is being processed after approval.
Expect the funds to be credited back to your account within 3-5 business days.
Refunded
The refund has been successfully issued to your payment method.
You should see the refund amount reflected in your account shortly.
Partially Refunded
Only a portion of your refund request has been approved and processed.
Check your account for the refunded amount; the remaining balance may be eligible for future credit.
Completed
All refund processes have been finalized.
You will receive a confirmation email detailing your completed refund.
Canceled
Your refund request has been canceled at your request.
If this was a mistake, please contact customer service to reopen your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Premium Travel Club members occasionally need to navigate various scenarios requiring refunds. Here are some realistic situations in which users successfully claimed refunds:
Accidental Renewal: A member intended to downgrade their subscription plan but missed the deadline. After reaching out to customer service and explaining the oversight, they received a refund for the renewed plan and successfully switched to the desired tier.
Change in Travel Plans: A member booked a travel package but had to cancel due to an unexpected business commitment. They contacted Premium Travel Club support, provided the necessary documentation, and received a full refund for the package under the flexible cancellation policy.
Billing Clarity Request: A user noticed a billing charge that seemed inconsistent with the subscription terms. By asking for clarification on the charge, they were provided with a detailed breakdown and a subsequent refund for the extra service that was inadvertently included in their account.
Service Interruption: After experiencing an extended service interruption during their travel planning, a member contacted support to express their concerns. They were acknowledged for the inconvenience and received a refund for the period the service was unavailable, showcasing Premium Travel Club's commitment to customer satisfaction.
The Easiest Way to Get a Premium Travel Club Refund
If you're frustrated trying to get a refund from Premium Travel Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Premium Travel Club is straightforward and efficient, thanks to our streamlined communication and tracking systems. To stay updated on your refund progress, follow these tailored tips:
Check Your Email: Premium Travel Club sends refund updates directly to your registered email. Look for emails from support@premiumtravelclub.com, which will include detailed information about when to expect your refund and any necessary next steps.
Use the Mobile App: For members who prefer using our mobile app, you can check your refund status under the "Notifications" section. You'll find real-time updates and messages regarding your refund inquiries and resolutions.
Visit Your Account Dashboard: Log into your account on premiumtravelclub.com and navigate to the "Order History" section. Here, you can view all your transactions and the associated refund statuses, including the last updated information on your requests.
Billing Section Insights: Access the "Billing" section of your account settings to get a detailed breakdown of any refunds processed, including dates and amounts, so you know exactly where you stand.
Refund Tracking Tool: Utilize our dedicated refund tracking tool available in your account dashboard. It provides an overview of all your refund requests and their current status, ensuring you never miss an update.
Customer Support: If you need immediate assistance, contact our customer support directly through the in-app chat feature or by calling the support line. Our team can provide personalized updates on your refund status if you have questions about specific transactions.
FAQ
Refunds can be challenging if you forgot to cancel your membership on time, as the terms of service typically outline specific cancellation policies. It's best to review those terms or contact customer support directly to explore any available options. They may be able to provide guidance based on your specific situation.
Refund processing times can vary depending on your financial institution. Typically, once the refund is processed by Premium Travel Club, it may take 5 to 10 business days for the funds to appear in your account. For specific inquiries, it's best to contact your bank or credit card provider directly.
If you see a charge but do not have an active subscription, we recommend checking your email for any recent communications that might clarify your account status. Additionally, you can reach out to our customer support team with details of the charge for further assistance and clarification regarding your account.
If you are unable to receive a refund directly from Premium Travel Club, consider reaching out to customer service again for additional assistance. You may also escalate your request within their support system to ensure it gets the appropriate attention. Additionally, reviewing your account details and the terms of your membership may provide further clarity on your options.
If Premium Travel Club has denied your refund request, it's advisable to review the specific refund policy to understand the criteria and conditions that apply. You may also want to reach out to customer support again for clarification or further assistance. Additionally, ensure that all account details and relevant information are accurate to facilitate any discussions regarding your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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