Many users often overlook billing details until an unexpected charge catches their attention, possibly due to an automatic subscription renewal. This guide is designed to clarify how refunds work within the Prescribe FIT system, outlining eligibility criteria and providing a straightforward process for requesting a refund efficiently. We aim to help you navigate any concerns swiftly so you can focus on your fitness journey.
What You Should Prepare Before Applying For Refund
Account Information: Have your Prescribe FIT account details ready, including your registered email address and password.
Transaction ID: Retrieve the unique transaction ID from your purchase confirmation email or your account transaction history.
Service Details: Document the specific service plan or product you purchased (e.g., subscription type, duration).
Refund Reason: Prepare a clear explanation of why you are requesting a refund, as this information is typically required.
Previous Communications: Collect any correspondence you’ve had with customer service regarding your refund inquiry.
Proof of Payment: Have your payment confirmation details or any invoices available to support your claim.
Cancellation Policy Review: Familiarize yourself with Prescribe FIT’s refund policy and ensure your request aligns with their terms.
Supporting Documentation: If applicable, gather any additional documentation that supports your refund request (e.g., medical documentation if the service was not utilized).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
Debit Card
5-10 working days
Health Savings Account (HSA)
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Prescribe FIT
At Prescribe FIT, users access personalized health and wellness programs tailored to their specific needs. Given the nature of digital health services, understanding eligibility for refunds or adjustments requires familiarity with the unique aspects of the subscription model and program usage.
Program Completion: Users may qualify for a refund of unused services if they have not started or engaged with the program after purchase.
Subscription Changes: If a user modifies their subscription tier within the allowed timeframe and has not received the corresponding services for the new tier, they may be eligible for a refund for the difference.
Technical Issues: Users experiencing significant technical difficulties that prevent access to their services may inquire about options for refund or credit for the time affected.
Program Discontinuation: In the event a program or specific offering is discontinued, users may be eligible for a refund for any unused portions.
Billing Inquiries: For users with questions regarding specific charges, clarifications may lead to adjustments or refunds based on the terms outlined during the subscription process.
Step-by-Step Process to Request Your Prescribe FIT Refund Like a Pro
Scroll to the bottom of the page and click on "Contact Us".
Fill out the contact form with the following information:
Your Name
Your Email
Subject: Request for Refund
Message:
Mention that the subscription renewed without notice.
State that the account was unused for the billing period.
Submit the contact form and wait for a response regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and select your Prescribe FIT subscription.
Tap on Cancel Subscription if you need to cancel before requesting a refund.
After cancellation, go back to the main Settings menu.
Scroll down and tap on App Store.
Tap your Apple ID at the top.
Select Purchase History.
Locate the Prescribe FIT charge and tap on it.
Select Report a Problem next to the charge.
In the dropdown, select I'd like to request a refund and provide details:
Emphasize that the subscription renewed without notice.
Indicate your account was unused for that time frame.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon at the top right.
Select Payments & subscriptions.
Tap Subscriptions.
Select your Prescribe FIT subscription.
Follow the prompts to cancel your subscription if necessary.
Go back to Payments & subscriptions.
Tap on Budget & history then find the Prescribe FIT charge.
Click on Report a problem.
Choose I want a refund and specify:
State that the subscription renewed without notice.
Mention that the account was not used.
If you purchased through Roku:
Go to the Roku website or open the Roku app.
Sign in with your Roku account credentials.
Navigate to the Manage Your Subscriptions section.
Select the Prescribe FIT subscription.
Cancel the subscription to prevent further charges if needed.
Contact Roku support via the help page.
Request a refund and mention:
That the subscription renewed without notice.
That you did not use the account during the billing period.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Prescribe FIT for Refund
Script
Copy
Subject: Refund Request – Prescribe FIT Account [Your Email]
Dear Prescribe FIT Team,
I hope this message finds you well.
I am writing to request a refund due to the following billing situation: [describe reason].
I would like to request a refund in the amount of: [Amount].
If applicable, I have attached relevant documentation to support this request.
Could you please confirm the status of my refund request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet processed.
You will receive an update shortly as our team reviews your request.
Processing
Your refund is currently being processed by Prescribe FIT.
Your refund should be completed within 3-5 business days.
Refunded
The refund has been successfully processed and issued back to your payment method.
You should see the amount credited to your account within 3-5 business days.
Partially Refunded
A partial refund has been issued for your order.
You will receive a specific amount back, as indicated in your refund notification.
Completed
The refund process is complete, and you have received your funds.
You can now review your account to confirm the refund.
Canceled
Your refund request has been canceled either by you or by our support team.
If you wish to re-initiate the refund, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can be a seamless part of using Prescribe FIT's services when users encounter specific situations. Here are some realistic scenarios where users successfully claimed refunds:
Accidental Subscription Upgrade: A user intended to remain on the basic plan but mistakenly upgraded to the premium subscription during the checkout process. Upon realizing the error, they contacted customer support within the grace period and received a full refund for the upgrade, restoring their access to the basic plan.
Service Interruption: A user experienced technical difficulties while accessing the Prescribe FIT platform over several days, making it impossible to utilize the service as expected. After reporting the issue, they were granted a prorated refund for the days they could not access the service, demonstrating Prescribe FIT’s commitment to user satisfaction.
Plan Change Confusion: A user who wanted to shift to a different fitness plan mistakenly enrolled in a plan with features they did not need. They reached out to customer service, explained the situation, and successfully processed a refund for the initial plan while seamlessly transitioning to the desired one within the same billing cycle.
Payment Processing Error: After a recent billing cycle, a user noticed an unexpected charge due to a miscommunication regarding their promotional plan. They quickly contacted support, clarified their expectations, and received a refund as a courtesy, ensuring a positive experience despite the mix-up.
The Easiest Way to Get a Prescribe FIT Refund
If you're frustrated trying to get a refund from Prescribe FIT—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Prescribe FIT can ensure that you stay updated on your financial transactions. Here are the best ways to keep tabs on your refund progress:
Email Notifications: Check your email for updates regarding your refund. Prescribe FIT sends automated emails once your refund request is processed, providing details about the amount and expected timelines.
Account Dashboard: Log in to your Prescribe FIT account dashboard to view all your transactions, including refunds. Navigate to the 'Billing Section' to find a dedicated area for refund statuses.
Order History: Go to the 'Order History' section within your account settings. Here, you can see detailed information about each transaction, including refunded amounts and the status of any pending refunds.
In-App Notifications: If you use the Prescribe FIT mobile app, ensure notifications are enabled. The app will notify you when your refund status changes, helping you stay updated on-the-go.
Refund Progress Information: Prescribe FIT provides specific updates regarding the stages of your refund—approved, processed, and completed—on your account dashboard. This transparency can help you understand where your refund currently stands.
Customer Support: If you have any questions or need clarification, reach out to the Prescribe FIT support team through the in-app chat or customer service email listed in your account. They can provide personalized updates based on your specific situation.
FAQ
If you forgot to cancel your Prescribe FIT subscription on time, unfortunately, we cannot issue a refund for that billing cycle. We recommend checking your account settings and reminders for future cancellation dates to avoid this situation. Please feel free to reach out to our support team for further assistance.
Refunds from Prescribe FIT typically take 5-10 business days to process, depending on your financial institution. Once processed, the timing of the funds appearing in your account may vary by bank or credit card provider. Please check with your bank for specific details regarding their processing times.
If you notice a charge but do not have an active subscription, please check your email for any previous communication from Prescribe FIT regarding your account. If you still have questions, reach out to our support team through the contact information provided on our website for further assistance and clarification.
If you are unable to receive a refund directly from Prescribe FIT, consider reaching out to their customer service again for further assistance. Additionally, you may escalate your inquiry within their support system to explore alternative solutions. Reviewing your account details and any associated terms and conditions can also provide clarity on your options.
If Prescribe FIT has refused to issue a refund, you may want to review their refund policy for any specific conditions that might apply to your situation. Additionally, consider reaching out to their customer support team again to clarify your request or to inquire about alternative solutions. Checking your account details for any relevant information can also help in facilitating any further discussions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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