Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. If you find yourself in this situation, this guide will provide you with clear insights into how refunds work with Presence of Pierm. We’ll outline who is eligible for a refund and walk you through the steps to request your money back quickly and efficiently. Our aim is to help make this process as seamless as possible for you.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Ensure you have the unique order confirmation number from your purchase, which you'll find in the confirmation email or your account order history.
Transaction ID: Note the transaction ID associated with your payment method for tracking purposes.
Reason for Refund: Clearly articulate your reason for the refund based on Presence of Pierm's specific guidelines or product/service issues.
Account Information: Log into your Presence of Pierm account and have your account details ready, including your registered email address.
Product Condition Photos: If applicable, take clear photos of the product showing its condition, especially if it's damaged or defective.
Payment Method Details: Have the details of the payment method used ready, including the card type or PayPal account.
Correspondence Evidence: If you've had prior communication regarding your issue, compile any relevant emails or messages with customer support.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Cards
5-7 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Presence of Pierm
At Presence of Pierm, we prioritize customer satisfaction and strive to ensure that users have a clear understanding of their rights regarding refunds. Depending on the services provided, users may find themselves in specific situations where they might be eligible for a refund. This information is designed to clarify what scenarios may apply based on your experience with our offerings.
Service Not Delivered: If a scheduled service is canceled by Presence of Pierm and not delivered as expected, you may qualify for a refund based on your specific circumstances.
Service Mismatch: In cases where the service rendered does not align with what was agreed upon, users might be eligible for a refund after a detailed review of the incident.
Subscription Modifications: If a user encounters issues with a subscription change that does not process correctly, there may be a possibility for refund consideration depending on the timing and nature of the change requested.
Special Promotions: If a promotional offer leads to discrepancies in billing that were not resolved prior to the service or product delivery, users could inquire about potential refunds related to those cases.
Account Management Issues: Users experiencing problems related to account management that impact their ability to utilize the services effectively might find they could apply for a refund on a case-by-case basis.
For all inquiries, we recommend reaching out through the official communication channels to discuss your specific case. Our team is here to assist and clarify any concerns you may have regarding eligibility for refunds based on your service experiences with Presence of Pierm.
Step-by-Step Process to Request Your Presence of Pierm Refund Like a Pro
If you purchased through Presence of Pierm:
Go to the Presence of Pierm website at presenceofpiermont.net.
Log into your account using your credentials.
Navigate to the Account Settings section from your profile.
Select Billing or Subscriptions.
Look for Order History to find the recent transaction you want a refund for.
Click on the, Request Refund option next to the relevant transaction.
In the refund request form, mention that the subscription renewed without notice or that the account was unused during the billing period.
Submit the request and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Presence of Pierm subscription.
Select Cancel Subscription to stop future charges (optional but recommended).
Go to the Apple Receipt in your email and click on Report a Problem.
Choose the transaction and describe the reason for your refund request—consider stating the account was unused or the subscription renewed without notice.
Submit the form and monitor your email for a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Find and select the Presence of Pierm subscription.
Tap on Cancel Subscription to stop future renewals (optional but recommended).
Go back to the Menu and select Account.
Scroll down to find your Order History.
Locate the relevant charge and select Request a Refund.
In your message, mention that the subscription renewed without notice or that your account was unused.
Submit the request and check your email for updates.
If you purchased through Roku:
Access your Roku account by visiting roku.com.
Sign in with your credentials.
Navigate to the Manage Account section.
Select Purchasing to view your billing details.
Find the Presence of Pierm transaction you wish to refund.
Click on Contact Support to initiate a refund request.
In your message, state that the subscription renewed without your consent or that the account was unused.
Submit your request and look for a reply from Roku support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Presence of Pierm for Refund
Script
Copy
Subject: Refund Request – Presence of Pierm Account [Your Email]
Dear Presence of Pierm Team,
I hope this message finds you well.
On [Billing Date], [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation related to this request for your review.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This status indicates that we are reviewing your request. You will receive an update within 1-3 business days.
Processing
Your refund has been approved and is currently being processed for payment.
We are in the process of issuing your refund, which generally takes 3-5 business days to reflect in your account.
Refunded
The refund has been successfully processed and completed.
Your funds have been returned to your original payment method. Check your account for confirmation.
Partially Refunded
A portion of your order has been refunded, while the rest remains active.
Only a part of your payment has been returned. Please check your refund details to see what amount has been processed.
Canceled
Your refund request has been canceled, and no further action will be taken.
If you believe this is an error or want to pursue a refund again, please contact our support team.
Completed
All refund processes related to your request have been finalized.
There are no further actions needed on your part. Thank you for your patience.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Presence of Pierm understands that customers may occasionally need assistance with refunds due to various circumstances related to their subscription services. Here are some real user scenarios where refunds were successfully claimed:
A user upgraded their subscription plan but realized shortly after that the additional features did not meet their needs. They contacted customer support explaining their situation, and within a few days, they received a refund for the difference in cost after downgrading their plan.
A subscriber mistakenly paid for two consecutive billing cycles due to a misunderstanding of the billing schedule. Upon reaching out to Presence of Pierm’s support team with a request for clarification, they were able to confirm the error and received a prompt refund for the additional payment.
After a few weeks of use, a customer found that the service wasn’t suitable for their needs and wanted to cancel their subscription. They submitted a request via the customer portal, and after a brief review, the team processed a refund for the remaining unused days of their subscription.
A long-time user mistakenly activated a trial offer thinking it was a regular subscription upgrade. Once they realized their mistake and contacted support, the team helped resolve the issue and issued a refund for the trial activation charge.
The Easiest Way to Get a Presence of Pierm Refund
If you're frustrated trying to get a refund from Presence of Pierm—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Presence of Pierm is straightforward and efficient. The following tips will help you navigate their system and stay informed about your refund progress.
Check Your Email: Presence of Pierm sends automatic email notifications whenever there is an update regarding your refund. Look for subject lines that include "Refund Update" to quickly locate these messages in your inbox.
Use the Mobile App: If you’re using the Presence of Pierm mobile app, you can easily track your refund status. Navigate to the "Orders" section, where you will find detailed information about your refund requests and their current status.
Visit Your Account Dashboard: Log in to your Presence of Pierm account and go to the "Account Dashboard." Under the "Order History" section, you will see a list of your orders along with their refund statuses.
Explore the Billing Section: In the "Billing" area of your account settings, you can find specific details about any refunds processed. This section not only shows the status, but also the expected timelines for the refund to reflect in your account.
Follow Progress Updates: Presence of Pierm provides real-time updates while your refund is in process. You will receive notifications on whether it is approved, being processed, or if there are any issues that need addressing.
Contact Support if Necessary: If you have questions regarding your refund or if something appears amiss, don’t hesitate to reach out to Presence of Pierm's customer support. They can provide detailed assistance in tracking your refund status.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to process a refund for that billing cycle. We encourage you to check your account settings and cancellation deadlines to avoid this situation in the future. If you have any further questions or need assistance, please reach out to our customer support team.
Refunds typically take 7 to 10 business days to process and appear in your account, depending on your financial institution's policies. Once the refund is initiated, you will receive a confirmation email detailing the transaction. If you have not received the funds after this period, we recommend contacting your bank for assistance.
If you see a charge but do not have an active subscription, please check your account details on our website to confirm your subscription status. If you still have questions, contact our customer support team with your transaction details, and we will assist you further.
If you are unable to obtain a refund directly from Presence of Pierm, consider reaching out to their customer service team for further assistance. You may also explore escalating your request within their support system to ensure it is reviewed by a higher level of support. Additionally, reviewing your account details and any relevant policies on their website can provide further clarity on your options.
If Presence of Pierm refuses to issue a refund, you may want to carefully review their refund policy for any specific guidelines or conditions that apply. It can also be beneficial to contact their support team again for clarification or to discuss your concerns. Additionally, double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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