How to Get a PRIMEBIOME Refund

• Order Confirmation Email: Locate the order confirmation email sent after your PRIMEBIOME purchase, as it contains essential details like your order number.
• Transaction ID: Have your transaction ID ready, which can be found on the payment receipt or in your account transaction history.
• Account Login Information: Ensure you can access your PRIMEBIOME account to check order history and submit refund requests.
• Reason for Refund: Prepare a clear and concise explanation for the refund request, citing reasons such as product dissatisfaction, issues with service effectiveness, or any discrepancies.
• Photos of Product: If applicable, take photos of the product that illustrate the reason for the refund, particularly if it is damaged or not as described.
• Return Tracking Number: If you are required to return a product, keep the return tracking number for verification.
• Prior Communication: Gather any previous correspondences with PRIMEBIOME customer service related to your inquiry or complaint.
• Billing Information: Have your billing information handy, including the payment method used and the billing address associated with the account.

*Working days are Monday to Friday, and don't include public holidays.

At PRIMEBIOME, we strive to provide high-quality health supplements and services. Understanding your eligibility for a refund is essential, particularly in the context of our subscription-based offerings and product purchases. Our policies are designed to ensure that users can confidently engage with our products while being aware of their rights regarding refunds and returns.

The following situations may qualify for a refund:

• Product Quality Issues: If you receive a product that does not meet the expected quality standards or is damaged during shipping, you may be eligible for a refund. We ask that you provide appropriate documentation to support your refund request.
• Subscription Cancellations: If you decide to cancel your subscription within the designated trial period, you may qualify for a refund for any charges incurred during that time.
• Unopened Products: Products that are unopened and returned within the specified return window may be eligible for a full refund. It's important to initiate this process by contacting our customer service for detailed instructions.
• Service Disruptions: In circumstances where there has been a significant disruption in the service provided, users may inquire about the possibility of a refund for that billing cycle.
• Account Management Issues: Users who experience difficulties with their account management that impact their subscription status or billing may have scenarios that qualify for further review and potentially a refund.

We encourage users to reach out to our customer service team for any specific questions regarding their eligibility for refunds or for clarification on our policies. Each situation is unique, and our team is here to assist you in understanding what options may be available to you.

At PRIMEBIOME, we understand that our users may encounter various situations that prompt them to request a refund. Below are a few real user scenarios where refunds were successfully claimed, illustrating common interactions with our services.

• Annual Subscription Cancellation: A user decided to cancel their annual PRIMEBIOME subscription a few days before renewal. After reaching out to customer support for clarification on their cancellation timeline and eligibility for a refund, they received a full refund without any hassle.
• Account Upgrade Inquiry: A user accidentally upgraded their plan thinking it had additional features specific to their needs but later realized it did not. After contacting customer service and explaining their misunderstanding regarding the plan, they were promptly refunded the difference in the plan cost.
• Service Interruption Resolution: During a planned service maintenance, a user’s access to a desired feature was temporarily disrupted. Upon reporting the downtime, the user was informed of the situation and was issued a refund for that subscription month, acknowledging the inconvenience caused.
• Billing Clarification: A user noticed an unexpected charge related to an add-on service they believed they had unsubscribed from. They reached out to customer support for clarification, and after reviewing the account details, the support team confirmed the misunderstanding and processed a refund for the unintentional charge.

If you're waiting for a refund from PRIMEBIOME, tracking its status has never been easier. Our streamlined process ensures that you stay informed every step of the way. Follow these specific tips to efficiently monitor your refund status:

• Email Notifications: Keep an eye on your inbox for emails from PRIMEBIOME. We send updates at each stage of the refund process, including when your refund request is received and when it has been processed.
• Account Dashboard: Log into your PRIMEBIOME account and navigate to the Order History section. Here, you will find detailed information about your recent purchases, including refund statuses.
• Mobile App Access: If you have the PRIMEBIOME mobile app, you can also check your refund status directly within the app. Simply go to Account Settings and select Order History to find updates about your refunds.
• Refund Progress Updates: In your account dashboard, each refund will indicate its current status—be it Requested, In Process, or Completed—allowing you to quickly assess where your refund stands.
• Customer Support: Should you have any questions or require further clarification, feel free to reach out to PRIMEBIOME's customer support via the Help Center on our website, where agents can provide real-time assistance regarding your refund.