How to Get a Prive Refund

• Account Information: Have your account username and registered email address ready to verify your identity.
• Transaction ID: Locate the unique transaction ID associated with your purchase for quick reference.
• Appointment Details: If applicable, prepare details of any specific services booked through Prive, including service type, date, and stylist.
• Payment Method: Be ready to provide the payment method used for the transaction, including the last four digits of your card or payment app information.
• Refund Reason: Clearly outline the reason for your refund request, adhering to Prive's refund policy guidelines.
• Documentation: Gather any supporting documents, such as confirmation emails or communication with stylists regarding the service.
• Timeframe: Be aware of any time limitations on refund requests, as stipulated in Prive's policies.
• Customer Support Contacts: Keep the contact information for Prive’s customer support handy for any inquiries during the refund process.

At Prive, we strive to provide a seamless experience for our users, and understanding your eligibility for refunds is an essential part of managing your account effectively. As a platform that connects users with various beauty and wellness services, Prive has specific criteria that may apply to refund situations based on the nature of the services rendered and your account status.

• Service Cancellation: If a user cancels a scheduled appointment or service at least 24 hours in advance, they may qualify for a refund of the service fee.
• Service Not Rendered: If a scheduled service does not take place due to unforeseen circumstances, users might be eligible for a refund of the associated fees.
• Operational Issues: In cases where technical problems prevent a user from accessing their booked services, Prive may review the situation for potential refund eligibility.
• Package or Subscription Plan: Users on subscription plans who wish to discontinue their membership may be granted a refund for any unused days, provided the cancellation is processed in accordance with Prive's policy timelines.
• Gift Card or Promotional Credit: Refund eligibility for services paid with gift cards or promotional credits may be limited; however, users can inquire about specific terms related to these payment methods.

We recommend reviewing your account status and transaction history, as these factors can significantly influence your eligibility for a refund. For personalized assistance, please contact our support team with your account details.

At Prive, we understand that situations may arise where customers need to request a refund. Here are some scenarios where users successfully navigated the refund process:

• Subscription Plan Change: A user accidentally upgraded their wellness subscription to a premium plan but realized within a week that the standard plan suited their needs better. They reached out to customer support, and upon reviewing their account usage, were granted a full refund for the difference in pricing with a seamless plan adjustment.
• Incorrect Services Booked: A customer scheduled a personal training session but mistakenly booked it for the wrong day. After contacting Prive, they were able to clarify their intended date. The support team quickly arranged a refund for the incorrect booking, allowing the user to rebook for the desired day without any additional charges.
• Promotional Credit Issues: A new user signed up for Prive expecting to receive a welcome credit as part of a promotional offer. However, due to an account setup issue, the credit did not apply to their first order. After reaching out to support, the team validated the user’s claim and issued a refund reflecting the promotional credit, ensuring a positive start to their Prive experience.
• Service Interruption: A user encountered a temporary service interruption during a scheduled session, preventing them from fully utilizing their pre-paid service. They contacted customer support, who acknowledged the issue and issued a refund for that particular session, while also providing options for re-scheduling.

Tracking your refund status with Prive is straightforward and designed to keep you informed throughout the process. Here’s how to do it efficiently:

• Email Notifications: Prive sends email updates as your refund progresses. Look for emails with the subject line "Refund Update" that will detail the current status of your request.
• In-App Notifications: If you use the Prive mobile app, check for notifications. The app will provide alerts on your refund status, ensuring you stay up-to-date even on the go.
• Account Dashboard: Log into your Prive account and navigate to the Order History section. Here, you can view the status of all your orders and corresponding refunds in one place.
• Billing Section: Visit the Billing section of your account to track the financial details of your refund, including any timelines for expected completion.
• Refund Progress Information: When checking your refund status, Prive provides specific details, such as the approval date and expected refund date, which can be found in both your email updates and the app notifications.
• Customer Support: If you still have questions, don’t hesitate to reach out to Prive's customer support directly through the app or website, where they can provide personalized assistance regarding your refund.