Many users often overlook the details of billing until they encounter an unexpected charge, such as an automatic subscription renewal. This guide aims to clarify how refunds work at Pro Box Portable Storage, detailing eligibility criteria and providing step-by-step instructions to help you request your money back efficiently. Whether you have questions or need assistance, we're here to ensure the refund process is as smooth as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the original confirmation email you received when you placed your order for the Pro Box rental.
Transaction ID: Locate your unique transaction ID, which is essential for processing your refund request efficiently.
Account Details: Have your account login credentials ready, including your associated email address and password, to access your Pro Box account.
Proof of Payment: Collect any receipts, credit card statements, or payment confirmations that detail the transaction amount and date.
Rented Container Information: Identify the specifics of the container(s) rented, including size, rental dates, and any specific issues leading to the refund request.
Cancellation Policy Acknowledgment: Review the cancellation policy outlined on the Pro Box website to ensure your request aligns with their terms.
Reason for Refund: Clearly document and articulate the reason for your refund request, whether it’s related to service issues, damages, or other concerns.
Contact Information: Ensure your current contact information is accurate for follow-up regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
3-5 working days
Venmo
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Pro Box Portable Storage
At Pro Box Portable Storage, users have certain rights regarding their service and potential refunds. While the company provides flexible storage solutions, understanding your specific eligibility for a refund is important to ensure a smooth experience. Refund scenarios may arise based on your usage of our services, and various factors come into play when determining eligibility.
Service Cancellation: If you cancel your rental before the scheduled delivery of the storage unit, you may qualify for a refund of any fees paid in advance.
Early Returns: Returning a storage unit earlier than the contracted time frame might result in a prorated refund based on the remainder of the rental period that was not used.
Damage or Loss: If a storage unit is not delivered or returned in the agreed condition, adjustments may be made to your account, and discussing any potential refunds for the service duration may be applicable.
Service Interruption: In the unlikely event of a service disruption, such as transportation delays that impact your rental period, users may be eligible for a partial refund for the time affected.
For personalized inquiries regarding your specific circumstances, please contact our customer service team to assess your eligibility for any refunds based on the situation you’re facing.
Step-by-Step Process to Request Your Pro Box Portable Storage Refund Like a Pro
If you purchased through Pro Box Portable Storage.com:
Visit proboxstorage.com and log in to your account.
Navigate to the Billing section in your account settings.
Locate the recent charge for your subscription or membership.
Click on the Request Refund option associated with the charge.
In the message box, mention that the subscription renewed without notice and that you did not utilize the service during this period.
Submit your refund request and check for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Pro Box Portable Storage subscription and tap it.
Choose Cancel Subscription if you wish to stop future charges, and then select Report a Problem.
In the feedback box, note that the subscription renewed automatically and state that the account was unused.
Submit your request to Apple.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Locate your Pro Box Portable Storage subscription.
Tap on the subscription and then select Cancel Subscription.
To request a refund, tap on the Help & Feedback option at the bottom of the page.
Select Request a refund and follow the prompts.
In your request, emphasize that the subscription renewed unintentionally and that you have not used the service.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Scroll down to find your Pro Box Portable Storage subscription.
Click on Cancel Subscription if desired.
To request a refund, click on Contact Us in the Help section.
Choose to chat with an agent or submit a ticket.
When explaining your issue, mention that the subscription renewed without my consent and express that you have not taken advantage of the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Pro Box Portable Storage for Refund
I am writing to request a refund for my account. The details of my billing situation are as follows: [describe reason]. I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your reference (if applicable).
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 48 hours for our team to review your request.
Processing
Your refund is being processed and will be completed soon.
You can expect your funds to be available within 3-5 business days.
Refunded
The refund has been successfully processed and your payment is reversed.
The funds should now reflect in your account.
Partially Refunded
A portion of your refund has been processed.
This means only part of your original payment has been returned.
Completed
All refund transactions are completed and closed.
Your refund process is finished; no further actions required.
Canceled
The refund request has been canceled and no refund will occur.
If you disagree with this decision, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Pro Box Portable Storage, users may encounter various scenarios where refunds can be claimed, reflecting common interactions surrounding storage solutions. Here are a few real user situations:
Early Termination of Storage Rental: A customer had to relocate unexpectedly and requested an early termination of their storage unit rental. After submitting their request, they received a prorated refund for the remaining days of their rental period.
Change in Delivery Schedule: A client needed to postpone the delivery of their storage unit due to a scheduling conflict. Pro Box Portable Storage accommodated the change, and as a courtesy, issued a refund for the delivery fee when the service was rescheduled to a later date.
Overpayment for Additional Units: A customer accidentally reserved two storage units instead of one. Once the error was identified, they contacted customer service, who promptly processed a refund for the additional unit, ensuring a smooth resolution.
Promotional Discount Adjustment: A user signed up for a storage unit during a promotional period, but the discount was not applied correctly upon billing. After inquiring about the issue, Pro Box Portable Storage quickly rectified the situation by issuing a refund for the difference, aligning the billing with the promotional offer.
The Easiest Way to Get a Pro Box Portable Storage Refund
If you're frustrated trying to get a refund from Pro Box Portable Storage—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Pro Box Portable Storage is straightforward and efficient. Here are some specific tips to help you stay updated on your refund progress:
Check Your Email: Pro Box sends automated email updates regarding your refund status. Look for emails titled "Refund Confirmation" or "Refund Update" in your inbox and spam folder. These emails will provide you with key information about the status of your refund.
Utilize the Mobile App: If you’ve installed the Pro Box Portable Storage mobile app, you can check the status of your refund directly within the app. Navigate to the 'Account' section and select 'Refunds' to view recent activities and status updates.
Visit Your Account Dashboard: Log in to your account at proboxstorage.com and head to the 'Order History' section. Here, you can find specific transactions related to your refund. Click on the order in question to view detailed information about the refund process.
Billing Section: Under 'Billing' in your account settings, you can track refund requests. This section includes the request date, expected processing times, and any comments from customer service about your refund.
Stay Informed with Notifications: Ensure you have enabled in-app notifications for Pro Box. This feature allows you to receive instant alerts about any updates related to your refund, including when it has been processed.
Contact Customer Support: For any urgent inquiries, reach out directly to Pro Box's customer support. You can find their contact information within the app or on the website's support page, and they can provide additional clarity on your refund status.
FAQ
If you forget to cancel your Pro Box Portable Storage service on time, refunds may not be available for the charges incurred. It's always a good idea to review your agreement and reach out to customer service for assistance, as they may be able to provide options or guidance based on your situation.
Refund processing times can vary depending on the payment method used. Typically, once a refund is approved, it may take 5 to 10 business days for the amount to reflect in your account. For specific inquiries, it's best to reach out directly to customer support.
If you see a charge but do not have an active subscription, please first check your email for any previous communications regarding your account. If you still have questions or need clarification, contact our customer service team directly for assistance with your inquiry.
If you're unable to secure a refund directly through initial customer service interactions, consider reaching out to them again for further clarification or assistance. Additionally, you can explore escalation options within Pro Box Portable Storage's support system, as there may be higher-level representatives who can address your concerns. Reviewing your account details and ensuring all information is accurate may also help facilitate the process.
If Pro Box Portable Storage refuses to issue a refund, you may want to review their refund policy to ensure that you fully understand the terms and conditions. Additionally, consider reaching out to their customer support again for clarification or further assistance. It might also be helpful to check your account details to verify the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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