How to Get a Proactiv Refund

• Order Number: Locate your unique order number from the confirmation email or your Proactiv account.
• Account Information: Ensure you have your Proactiv account email and password ready for verification.
• Product Details: Write down the specific product names and quantities you wish to return.
• Reason for Return: Prepare a clear explanation for why you are requesting a refund (e.g., dissatisfaction, allergic reaction).
• Purchase Date: Note the date of purchase to ensure you are within the refund timeframe.
• Shipping Information: Keep any shipping confirmation documents or tracking numbers as proof of purchase.
• Payment Method: Be prepared to provide details of the payment method used, including the last four digits of your card.
• Return Authorization: Look for any instructions or authorization numbers provided by Proactiv for the return process.
• Condition of Products: Verify that the products are unopened and in their original condition if applicable.

*Working days are Monday to Friday, and don't include public holidays.

At Proactiv, we understand that managing your skincare regimen is essential, and sometimes users may have questions regarding their eligibility for a refund. Proactiv provides a subscription-based model for its skincare products, which allows customers to receive products conveniently at regular intervals. However, there are specific circumstances where users might find themselves eligible for a refund based on their service or product experience.

The following scenarios may qualify for a refund:

• Product Satisfaction Guarantee: If you are not completely satisfied with your purchase within a specified period, you may be eligible for a refund, provided that the products are returned according to Proactiv's return policy.
• Defective Products: In cases where a product arrives damaged or defective, you might have grounds for a refund. Proactiv typically addresses such situations individually, so it is important to review the guidelines for returns of defective items.
• Subscription Modifications: If you make a change to your subscription plan and feel that the adjustment impacted your recent billing, you could inquire about your eligibility for a refund based on the specific terms of your new plan.
• Service Interruptions: On rare occasions where there are service interruptions affecting the delivery of your products, you may have questions about how this impacts your subscription and billing, which could lead to possible refund eligibility.

For any of these situations, it is recommended to review Proactiv's policies or contact their customer service for guidance tailored to your account circumstances. Being informed about your rights and options can help ensure a satisfactory experience with your Proactiv products.

At Proactiv, customers may occasionally find themselves in situations where a refund is appropriate. Here are a few real user scenarios showcasing how refunds were successfully claimed:

• Subscription Adjustment: A user realized they had accidentally selected a larger subscription plan that included additional items they didn’t need. After contacting Proactiv's customer service, they explained their situation, and as a result, they successfully received a refund for the difference when they switched back to the smaller plan.
• Product Dissatisfaction: A longtime Proactiv user found that a newly launched product didn't suit their skin type as expected. Following Proactiv’s satisfaction guarantee policy, they reached out for a refund after initiating a return, which was processed smoothly, allowing them to explore alternative products.
• Shipping Delay: A customer ordered a limited-time promotional kit, but it arrived later than anticipated due to unexpected shipping delays. Understanding their concern, Proactiv offered a partial refund as goodwill, ensuring a positive resolution for the user while maintaining their loyalty.
• Account Cancellation: After realizing they were no longer in need of a monthly subscription, a user contacted Proactiv to cancel their account. During the process, they were informed about a refund for the last month's subscription charge, promptly resolving their account status and minimizing any financial implications.

Tracking your refund status with Proactiv is a straightforward process. Here are some efficient ways to ensure you stay updated on your refund progress:

• Email Notifications: Proactiv sends regular email updates regarding your refund status. Check your inbox for emails titled "Refund Update" or "Your Proactiv Refund Notification" to stay informed.
• Account Dashboard: Log into your Proactiv account on cproactiv.com. Navigate to the "Order History" section where you can view the status of your refund requests, including any pending or completed transactions.
• Mobile App Alerts: If you use the Proactiv mobile app, enable notifications to receive instant updates regarding your refund status. You can check the "Billing" section in the app for real-time refund progress.
• Refund Progress Information: Within your account settings, Proactiv provides detailed information about where your refund is in the process, including expected timelines for completion.
• Customer Support: If you need additional assistance, reach out via the Proactiv customer support feature in the app or on the website. Provide them with your order number to receive personalized updates on your refund status.