How to Get a ProCompression Refund

• Order Number: Locate your order number which can be found in your order confirmation email or account order history.
• Proof of Purchase: Have your receipt or invoice ready to verify the transaction.
• Product Condition: Ensure that the item is in its original packaging and has not been used, as ProCompression requires items to be unworn for returns.
• Account Details: Be ready to provide your account email and any relevant account information linked to your ProCompression account.
• Transaction ID: Retrieve the transaction ID from your payment confirmation email or payment method statement to assist in the refund verification process.
• Reason for Refund: Prepare a brief description of why you are requesting a refund, as ProCompression may require this information for processing.
• Return Shipping Label: Check if you need to request a return shipping label or if you will handle shipping independently; keep any receipts for shipping costs if applicable.

At ProCompression, we strive to ensure that users are satisfied with their purchases. The eligibility for refunds is typically based on specific circumstances related to our products and services. Users may be eligible for a refund based on their individual experiences and account management situations.

Here are several scenarios relevant to ProCompression that may qualify for a refund:

• Product Defects: If you receive a pair of compression socks or sleeves that are defective or damaged upon arrival, you may be eligible for a refund. This applies to situations where the product does not meet the quality standards outlined in our product description.
• Incorrect Orders: In the event that the wrong size or style of compression product is shipped to you, you may qualify for a refund or an exchange to ensure you receive the correct item.
• Return Policy Compliance: If you decide to return your product within the designated return window and meet all the conditions of our return policy, you might be eligible for a full refund.
• Subscription Cancellations: If you have a subscription and wish to discontinue it, you may review your account settings to ensure cessation of future subscriptions. Depending on timing, you might be eligible for a refund for any service charges made as part of the subscription fees pertaining to that billing cycle.
• Service Satisfaction: If you experience issues with our digital services, such as your ProCompression account not functioning as expected, you may inquire about your eligibility for a refund based on these service-related concerns.

Users are encouraged to review their specific purchase details and our customer service representatives are available to assist with any inquiries regarding eligibility and refunds related to ProCompression products.

At ProCompression, our focus is on providing quality compression gear and seamless service. Here are some real user scenarios where customers successfully claimed refunds:

• Order Return Due to Sizing Issues: A customer ordered compression sleeves in a size they believed would fit, but upon delivery, they found them too tight. After requesting a return and refund through ProCompression's customer service, the team promptly assisted with the return process and issued a full refund once the product was received back.
• Subscription Plan Change: A user realized after a few weeks that they selected a subscription plan that did not suit their needs. After reaching out to ProCompression support for clarification on their subscription tier, they decided to switch to a different plan. ProCompression adjusted the billing accordingly and provided a refund for the difference in subscription costs.
• Shipping Delay Resolution: A customer placed an order for a race-day outfit that was expected to arrive a few days before the event but faced an unexpected shipping delay. The customer contacted ProCompression, who offered a refund for the shipping costs due to the inconvenience caused, ensuring the customer felt valued and supported.
• Account Management Clarification: A user had difficulty navigating their account settings, leading to confusion about their renewal dates for a yearly subscription. After seeking help from ProCompression's support, they were guided through the process and received a partial refund for a double charge that occurred while attempting to manage their account.

Tracking your refund status with ProCompression is straightforward and efficient. By utilizing the various communication methods and account features, you can easily stay updated on your refund progress.

• Email Notifications: Keep an eye on your inbox for refund updates. ProCompression sends detailed emails that outline the status of your refund, including expected timelines and any necessary actions.
• In-App Notifications: If you use the ProCompression mobile app, you can receive instant notifications regarding your refund. Make sure your app notifications are enabled to get real-time updates.
• Account Dashboard: Log in to your ProCompression account and navigate to the Order History section. Here, you can view the status of your refund, including whether it is pending, processed, or completed.
• Billing Section: For a more detailed review, check the Billing section of your account. This area provides insights into all transactions and any refunds associated with your purchases.
• Refund Progress Information: ProCompression provides tracking numbers and updates on the progress of your refund directly within your account. Look for updates that specify the steps completed and any actions still required.
• Customer Support: If you have any questions or concerns about your refund status, don’t hesitate to reach out to ProCompression's customer support via the contact form on the website or through the app for prompt assistance.