Many pet owners may not think much about billing until an unexpected charge pops up, often related to automatic subscriptions. This guide aims to clarify how ProDog Raw's refund process works, detailing eligibility criteria and offering simple steps to request a refund swiftly. Whether you're looking to understand your options or need guidance on how to retrieve your funds, this resource is designed to assist you in navigating the process confidently.
What You Should Prepare Before Applying For Refund
Order Number: Locate the specific order ID associated with your purchase from ProDog Raw.
Purchase Date: Note the date you placed the order to reference in your communication.
Product Details: Identify the specific products you are requesting a refund for, including any batch numbers or descriptions.
Proof of Purchase: Have a copy of your receipt or confirmation email ready as proof of your transaction.
Account Information: Ensure you are logged into your ProDog Raw account to facilitate easier communication and processing of the refund.
Reason for Refund: Clearly state the reason for your refund request, such as product quality issues or incorrect items received.
Images: If applicable, take clear photos of the product or packaging as evidence for your refund request.
Communication Records: Keep any previous correspondence with customer service regarding the issue, as this may help expedite your refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
Immediate to 3 working days
Bank Transfer
5-7 working days
Clearpay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ProDog Raw
At ProDog Raw, we value our customers and strive to ensure satisfaction with our raw pet food products. Understanding your rights regarding potential refunds is essential for managing your orders effectively. Our refund policy is designed to address common scenarios while maintaining a commitment to customer service.
You may be eligible for a refund under the following circumstances:
Product Quality Issues: If you receive a product that does not meet our quality standards, such as being damaged or spoiled upon arrival, you may qualify for a refund. Documentation of the issue may be required.
Order Errors: In cases where an incorrect item is shipped, please reach out to us as you could be eligible for a refund or exchange for the correct item.
Subscription Adjustments: If you need to pause or modify your subscription to reflect changes in your pet’s needs, this may result in adjustments to billing, which could lead to a potential refund for any overpayment based on the new subscription terms.
Delivery Issues: If your order is significantly delayed or does not arrive as scheduled, we encourage you to contact us regarding your situation. Depending on the circumstances, you may be eligible for a refund or a replacement order.
We encourage customers to review their order confirmations and product details to ensure clarity on what to expect. Our team is here to assist you with any questions regarding your order and help facilitate any necessary adjustments.
Step-by-Step Process to Request Your ProDog Raw Refund Like a Pro
If you purchased through ProDog Raw.com:
Visit the ProDog Raw website and log into your account.
Navigate to the Account section.
Select Billing or Subscriptions.
Look for the option to Request a Refund or Manage Billing.
Select the transaction in question.
In the reason field, mention that the subscription renewed without notice.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone.
Tap your Apple ID at the top.
Select Subscriptions.
Find the ProDog Raw subscription and tap on it.
Scroll down and select Report a Problem.
Choose a reason, such as Not as described or Accidental purchase.
In the comments, specify that the account was unused and request a refund.
Follow the prompts to complete the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find your ProDog Raw subscription and select it.
Tap Cancel Subscription (this is necessary to request a refund).
After canceling, go back to the subscription page and select Request Refund.
Explain that the subscription renewed unexpectedly and include any relevant details.
Submit your request and wait for the response.
If you purchased through Roku:
Sign in to your Roku account at the Roku website.
Click on Manage Account from the left menu.
Choose Subscriptions and find ProDog Raw.
Select Unsubscribe (if needed) to stop future charges.
Scroll down to find an option for Get Help or Contact Us.
Submit a request outlining that the subscription renewed without prior notification.
Wait for a confirmation regarding your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ProDog Raw for Refund
Script
Copy
Subject: Refund Request – ProDog Raw Account [Your Email]
Dear ProDog Raw Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email is the relevant documentation for your review.
Could you please confirm receipt of this request and provide a response within 3-5 business days?
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but has not yet been processed.
Your request is in queue; typically takes 1-3 business days for review.
Processing
Your refund request is currently under review and being processed.
Check back soon; this status usually changes within 2-4 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds returned within 5-7 business days, depending on your bank.
Partially Refunded
Only a portion of your refund request has been processed and issued.
This may mean some items were eligible for a refund; check your email for details.
Completed
All aspects of the refund process have been finalized.
Your refund is complete, and your account will reflect this shortly.
Denied
Your refund request has been reviewed and denied.
Please check your email for the reason; only eligible items may be refunded.
Real User Scenarios: When and How Refunds Were Successfully Claimed
ProDog Raw provides high-quality raw dog food through subscriptions and one-time purchases. Customers may encounter various scenarios concerning their orders and subscriptions that lead to successfully claiming refunds. Here are a few realistic situations:
Subscription Pause Request: A customer enjoyed a ProDog Raw subscription but needed to pause it while traveling. After submitting a request through their account dashboard, they received confirmation and a refund for the remaining days of the billing cycle, allowing them to return without any financial strain.
Product Quality Issue: One customer noticed an issue with the quality of a specific batch of raw dog food they received. Upon emailing customer service with the issue, they were offered a refund for that particular order, which was processed swiftly, showing ProDog Raw's commitment to quality and customer satisfaction.
Shipping Delay Concern: After a scheduled delivery for their subscription was unexpectedly delayed, a user contacted ProDog Raw's support team. They learned the delay was due to unforeseen circumstances, and as a remedy, they received a refund for the shipping cost along with an apology for the inconvenience caused.
Order Modification: A customer wanted to change their order just before shipping. They reached out to customer support to adjust their selection. Although the order had already been processed, ProDog Raw accommodated them with a refund for the incorrect item and successfully processed the new selection, ensuring customer satisfaction.
The Easiest Way to Get a ProDog Raw Refund
If you're frustrated trying to get a refund from ProDog Raw—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at ProDog Raw is straightforward and efficient. Here are some specific methods to ensure you're always updated on your refund progress:
Check Your Email: ProDog Raw sends out refund status updates via email. Look for emails from ProDog Raw with subject lines containing "Refund Processed" or "Refund Update" for the latest information.
Account Dashboard: Log in to your ProDog Raw account to access your Account Dashboard. Under the Order History section, you can find detailed information about all your orders, including those that have been refunded.
Billing Section: Navigate to the Billing section of your account to see any recent transactions and refund statuses. This area provides insights into any pending refunds and expected timeframes.
Mobile App Notifications: If you use the ProDog Raw mobile app, ensure you enable notifications. You will receive updates directly on your device regarding any changes to your refund status.
Customer Support: For any specific queries, reach out to ProDog Raw’s customer support via the Contact Us page. They can provide detailed information about your refund status if needed.
By using these methods, you’ll stay informed about your refund process and any associated updates from ProDog Raw.
FAQ
ProDog Raw understands that situations can arise where cancellations may be forgotten. Unfortunately, if the cancellation period has passed, we are unable to issue a refund for that billing cycle. We encourage customers to review their account settings regularly to avoid any future issues.
Refunds from ProDog Raw typically take 5-10 business days to process once your request has been approved. The time it takes for the funds to reflect in your account may vary depending on your bank or payment provider's processing times.
If you see a charge but don’t have an active subscription, please start by checking your account for any past orders. If you still have questions after reviewing your account, reach out to our customer support team with the charge details, and they will assist you in clarifying the situation.
If you're unable to obtain a refund directly from ProDog Raw, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide insights into any additional options available.
If ProDog Raw refuses to issue a refund, the first step is to carefully review their refund policy to ensure all conditions have been met. You may also wish to reach out to their customer support team again for clarification, or double-check your account details to confirm the status of your order and any prior communications.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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