How to Get a Production List Refund

• Account Login Details: Make sure you have your Production List account email and password ready to log in.
• Transaction ID: Gather the specific transaction ID related to the purchase for which you're requesting a refund.
• Order Information: Have details of the order ready, including the date of purchase and the specific services or products ordered.
• Refund Reason: Clearly articulate the reason for the refund, whether it's due to dissatisfaction with a product, service issues, or other reasons.
• Creative Assets: Include any relevant creative materials or files that were associated with the purchase, especially if the service provided was production-related.
• Previous Correspondence: If applicable, gather any emails or messages exchanged with Production List regarding the issue.
• Payment Confirmation: Provide proof of payment, such as an invoice or transaction confirmation from your payment provider.
• Membership Status: If you're a subscriber, confirm your subscription status, including the renewal date and payment history.
• Service Usage Details: If relevant, have information on how the service was used, as this may impact the refund eligibility.
• Compliance with Refund Policy: Review and ensure that your refund request adheres to Production List's specific refund policy.

*Working days are Monday to Friday, and don't include public holidays.

At Production List, we strive to provide valuable services tailored to the needs of professionals in the film and production industry. Understanding your billing and subscription rights is essential in managing your account effectively. Users might have eligibility for a refund based on specific situations related to their subscription or account management.

• Subscription Cancellation: If a user has canceled their subscription before the renewal date, they may be eligible for a refund for the unused period of the service.
• Service Downtime: In instances where the service was unavailable for an extended period, users might qualify for a prorated refund concerning the disruption.
• Account Inactivity: If users have not utilized their account over a significant duration, they may inquire about the possibility of a refund for the unengaged subscription period.
• Account Management Requests: Users experiencing billing discrepancies that arise from subscription plan changes may be eligible for credit adjustments or refunds based on their account status.
• Promotional Credits: If promotional credits were issued but not applied correctly to the user's account, there might be opportunities for refund eligibility regarding those credits.

For any specific inquiries or clarification surrounding your eligibility for a refund, we recommend reaching out directly to our support team to assist you in reviewing your account details.

Users of Production List may encounter various situations that lead to successful refund claims. Here are some realistic scenarios that highlight how customers navigated their interactions with the service:

• Subscription Downgrade: A user decided to downgrade their subscription plan halfway through the billing cycle. After reaching out to Production List for clarification, they received a refund for the unused portion of their previous plan, as well as guidance on the new plan's features.
• Service Utilization Adjustment: Following an unexpected change in a production schedule, one customer realized they wouldn't need the subscription for the upcoming month. They contacted customer support to pause their service and were refunded for that month when they explained their situation.
• Feature Request Resolution: A producer signed up for a premium plan hoping to utilize a specific feature, but found it was not functioning as expected. After reaching out to Production List for support, they were offered a refund for that billing cycle since the feature wasn't available as anticipated.
• Account Overlap Clarification: A freelance producer mistakenly created two accounts with overlapping services. Upon identifying the error, they contacted Production List throughout the account management process to ensure proper handling of their subscriptions and successfully reclaimed the fees incurred from the secondary account.

Tracking your refund status on Production List is designed to be straightforward and efficient. Here’s how you can keep an eye on your refund progress:

• Check Your Email: Production List sends automated email updates regarding your refund status. Look for emails with subjects like "Refund Processed" or "Refund Request Confirmation" to stay informed.
• Use the In-App Notifications: If you have the Production List mobile app, enable notifications to receive real-time updates about your refund. These alerts will prompt you when there's a change in your refund status.
• Visit Your Account Dashboard: Log into your Production List account and navigate to the Billing Section of your dashboard. Here, you can view all your transactions and the current status of any refunds.
• Order History: Check your order history within your Production List account. Each order will display a detailed refund status, including the date requested, processing stages, and any relevant comments from our support team.
• Refund Tracking Feature: Utilize the specific Refund Tracking Tool available in the Billing Section. This feature provides a step-by-step update on where your refund stands in the process.